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Lori D
El Paso, Texas

Buyer beware!

Review of Cliveden House
1.0 of 5 bubblesReviewed 21 Apr 2024
In August, 2023, I started planning a trip to the UK for September, 2024 to coincide with a cruise we will be taking that ends in Southampton, England. We decided to spend an 10 additional days staying in country house hotels around England. I did extensive research and chose several hotels to book. I had wanted to END our trip at Cliveden House as I had read about it many times and thought it would be a special way to conclude our trip. After trying to book online for a reservation there for September, 2024, there were no rooms available. As this was 13 months in advance I was surprised that there was no availability so I contacted the hotel reservations department and was told there was going to be an "exclusive private event" for that time period. I had no problem with this as there was plenty of time to make other plans. I then decided to START our tour of England at Cliveden House instead and even didn't mind rebooking the other 3 hotels as we were now going in reverse order from our original plans. I had no problem booking the available dates at Cliveden House, so I made a reservation and paid a one night's deposit. Fast forward to this April, 2024 (now only 5 months before our confirmed reservation at Cliveden House), I received an email that there was going to be an "exclusive private event" during the time of our stay so therefore they were going to have to cancel our reservation! They asked if I could perhaps come on a different date, listing what was available. I couldn't believe that one of the dates they were now offering were dates I had originally wanted to book back in August (so I could have ended my trip at Cliveden House!). Of course I was not about to try to (again) rebook the other 3 hotels, knowing that at any time Cliveden could once again have an "exclusive private event" cancelling another reservation of ours. I wish I were writing to share about what a wonderful experience we had at the hotel, but as they cancelled us (and with short notice), I am writing to alert other potential guests that they too could have their reservation cancelled at ANY time if someone comes along and books an "exclusive private event"-Thirteen months ahead is completely understandable, but cancelling FIVE months in advance of our visit not only frustrated and greatly disappointed us, but it put us in a situation where I had to spend considerable time to find a comparable and available replacement hotel.
Date of stay: August 2023
Trip type: Travelled as a couple
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Francisco Macedo, General Manager at Cliveden House, responded to this review
Responded 26 Apr 2024
Dear Lori,

Thank you for taking the time to review us here, and please accept my sincerest apologies for the issues you experienced,

I would welcome the opportunity to discuss this with you and ensure is addressed properly, so perhaps you could contact me directly?

Look forward to hearing from you,

Best wishes,
Francisco
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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26 - 31 of 2,168 reviews
Reviewed 21 April 2024

This was a trip to treat myself to a belated Leap Year birthday, and it was perfect in every way. I loved how attentive the staff were, the gorgeous room and warm welcome, and the lovely grounds. I felt special and looked after, and I loved walking the grounds which were immaculately kept. What a special place.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elizabeth M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco Macedo, General Manager at Cliveden House, responded to this reviewResponded 27 April 2024

Dear Elizabeth,

Thank you for choosing Cliveden House to celebrate your special Leap Year birthday!

We're overjoyed to hear that your experience was perfect in every way. It’s wonderful that you felt well-cared for by our staff and enjoyed both your room and our beautifully kept grounds - Amazing work done by the National Trust there!

We hope to welcome you back soon for another memorable visit!

Best wishes,
Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

My husband and l ( plus Phoebe our Giant Schnauzer) have just returned from a wonderful stay at Cliveden, we could not fault
any aspect of our stay and have already booked a return trip
in September!!We feel we have found a superb place to enjoy and be pampered whenever we need getaway !

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco Macedo, General Manager at Cliveden House, responded to this reviewResponded 27 April 2024

Thank you so much for sharing your experience!

We're delighted that you, your husband, and Phoebe had a wonderful stay at Cliveden, and It's fantastic to hear that you’ve already planned your return in September.

We look forward to pampering you again and making your next getaway just as enjoyable, if not even better!

See you in September....if not before!

Best wishes,
Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

Superb stay from booking through to departure. Staff outstanding, room perfect, facilities superb, public areas large and comfortable, spa area and both pools excellent, beautiful breakfast room and stunning views, exceptional grounds and gardens, helpfully flexibe on timings (arrival etc). Really appreciated very warm welcome from wonderful Leanne, tour from George, very helpful porters, ditto very helpful spa staff. Lovely to meet Hotel Manager Mr Jordan Hughes; we really appreciated his personal interest in our stay. Overall - perfect - outstanding.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Vacation760649
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco Macedo, General Manager at Cliveden House, responded to this reviewResponded 27 April 2024

Thank you for your outstanding review!

We're so pleased to hear that every aspect of your stay at Cliveden—from the warm welcome by Leanne to the personal attention from Jordan, who has just joined us.

Your kind words about our team, facilities, and grounds mean a lot to us. We can’t wait to welcome you back for another perfect visit!

Best wishes,
Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2024

Recently came back from an amazing short stay at Cliveden. Everything was first class - from the room, to the spa (and our treatments were some of the best we’ve ever had), the food, drinks in the bar and grounds. The staff were very welcoming and professional. Hope to return soon.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachel7890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco Macedo, General Manager at Cliveden House, responded to this reviewResponded 27 April 2024

Thank you for taking the time to share your Cliveden Experience.

We're pleased to hear that you had an amazing stay and enjoyed everything from the spa treatments to the food and grounds. It's wonderful that our staff made you feel welcome and looked after.

We look forward to your return and hope it's just as memorable - Create your Moment in History!

Best wishes,
Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024

Fantastic country side property, full of history not far from Heathrow airport. The service was top notch, all the staff were friendly and very professional. We experienced dinner at The Asror Grill and had afternoon tea, both were great and delicious. Would not hesitate to recommend this hotel! We went with our two girls, 3 and 6 and they also loved it :)

Date of stay: April 2024
Trip type: Travelled with family
Thank 969cristiang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco Macedo, General Manager at Cliveden House, responded to this reviewResponded 27 April 2024

Thank you so much for your fantastic review and for recommending Cliveden!

We are delighted to hear that you and your family enjoyed your stay, from dinner at The Astor Grill to our afternoon tea.

It’s great to know that our services were in line with your expectations and that your girls had a wonderful time too.

We look forward to welcoming you back soon for another memorable visit!

Best wishes,
Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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