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“Didn't manage to stay - took credit card details then decided they were fully booked!”
1 of 5 bubbles Review of Sheene Mill

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Sheene Mill
Ranked #1 of 1 Hotels in Melbourn
Certificate of Excellence
Cambridge, UK
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Didn't manage to stay - took credit card details then decided they were fully booked!”
1 of 5 bubbles Reviewed 8 May 2012

I am getting married at the end of September in a village near to Sheene Mill. On the way back from a meeting at our wedding venue we visited Sheene Mill to look at the quality of the rooms with a view to booking all of the rooms for us and our immediate family on the night of our wedding. I had rang the night before and was told all rooms were available on the night I wanted. When we looked around Sheene Mill we were told all rooms were available and during email correspondence after we were still told all rooms were available. We also wanted some rooms the night before our wedding and this wasn't mentioned to be a problem. I rang to secure the booking by giving my credit card details which were taken without hesitation. I then get the following email:
'I’ve just checked the system & unfortunately on the 21st we are fully booked as we have an event. However all rooms are available for the 22nd September.'
It was annoying that the night before was booked up but never mind,
I then get another email a few moments later:
'Sorry it’s me again,
It’s a good job I have checked as it hasn’t been put on our system, the Friday & the Saturday are booked out, one being an event & the other a wedding.'
Quite frankly I am disgusted that my credit card details were taken and availability was only double checked after. I feel completely mislead. The incompetence and disorganisation of the Sheene Mill staff has wasted a great deal of my time, something you are short of when planning a wedding! I pity the couple who have booked Sheene Mill for their actual wedding. Secretly I am quite glad to now have an excuse to stay somewhere nicer on my wedding night, we were happy to stay there because of the proximity to our wedding venue and the cheap rooms (we asked if they could offer us a better rate and were offered £80 a night-so always worth asking if they will give you this price). Do not be deceived by the photographs on their website, the hotel is actually quite tired. I await a promised phone call from the manager to assure me that my credit card details have not been misused.

Stayed April 2012, travelled with family
Helpful?
3 Thank FigNewton86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Russian first
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  • Any
English first
London
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 8 May 2012

Firstly my Sat Nav took me to the next Village and I used the Post Code!, I blame BMW for that and not the hotel. Incidentally the receptionist was brilliant as she talked me through on the phone and I finally found the hotel.
Checked in about 11:30am and the Receptionist showed us to our room. First impressions, not good, the room was very dated and the bed was hard as nails. The bathroom was very small, the shower didn't have a great deal of power but this is an old property so it wasn't the end of the world. Anyway quick change and down to the bar to meet all our other friends who had booked the other 8 rooms. First pint was poor so swapped to bottles, Stella was 6 months out of date. We advised the Bar Manager who kindly offered us a Peroni as an alternative and said he wouldn't charge us for the Peroni, we did laugh, did he think we'd pay for it?

Didn't sleep too well in hard bed, pillows were also very hard. The radiators made a lot of noise about 6am but at least we were warm.

Breakfast was very good so can't complain here and the general service at the hotel was good. To be honest all our party had similar thoughts to mine, although 1 room had a water bed, that could have been fun.

So in summary, not worth the £100 a night, more like £60.

Room Tip: Ask for the water bed room
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Essexbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheenemillreception, Owner at Sheene Mill, responded to this review, 5 February 2013
We are the new owners of The Sheene Mill since 2/1/2013 and we are dedicated to transforming the building back to its former glory.

We are really sorry to hear that your stay wasn't as fantastic as we would expect. We have watched the building decline over the years as we live locally. Now we have the opportunity to fix all the things that were done wrong in the past... and we have already done a great deal in a short space.

I really hope that you can come and try us again.

Regards

Serena & Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We got married on 21 April 2012 at the Sheene Mill, I cannot begin to tell you how perfect it was. From the moment we looked round, the Mill's wedding co-ordinators, Emma and Hope, were there to take care of every detail. Absolutely nothing was overlooked and the staff could not have been more accommodating to make sure we had the most special wedding day that was exactly as we wanted it.

Their help and experience was absolutely invaluable and made it so enjoyable to plan our wedding with them. Despite having a baby between when we booked and our wedding day, Emma was on the end of our every email and didn't give us the chance to get stressed about anything.

Unfortunately we are in a drought and the river is almost completely dry but the setting, despite this, is absolutely beautiful, this is just one of its many fantastic features which include, but are not limited to, the garden, the conservatory, the beautiful fireplace off the reception area, and the stunning individually designed rooms (the bridal suit was designed by Princess Diana's wedding dress designer and is beautiful). Please believe me when I say letting the temporary drying of the river impact your decision of whether or not to stay or book a wedding here is really a loss for you. Lets face it the river drying up is as a result of weather, and if such a superficial thing as not having the right whether is going to spoil the best day of your life perhaps your reasons for getting married are all wrong!

I must also say that the food is outstanding and for exclusive use of the hotel the price per head is definitely worth the money. Our guests commented on so many occasions about how fantastic it was and the fact that they had a choice for every course.

We, the new Mr and Mrs Porter, would like once again to thank everyone at Sheene Mill for helping us to enjoy the most special day of our lives with our friends and family.

Daniel and Rebecca Porter.

xxxxx

ps we will be back for our anniversary.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford on Avon
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Its not the special place it could be, but its really friendly, the food is good (but not brilliant) and the rooms are acceptable. I agree with other reviewers that some investment here could pay dividends. I've stayed twice and would go back, but would like a nicer bathroom (in both rooms have felt small and dated). Location is a little away from Cambridge but quiet and fine if you have a car with you.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edw0rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 11 February 2012

the hotel's website photos looked fabulous but the reality was a a hotel looking a little run down and tired, although nothing that some thought and a lick of paint with attention to the finish couldn't fix. Plus points: the staff were lovely and friendly, the lit open fires were in the bar and restaurant were fantastic, the food was inventive and interesting, dinner service was superb, fresh fruit salad at breakfast is always great. Unfortunately, due to water shortages, the Mill's river water supply has been diverted away from them, hence the lack of a beautiful stretch of water as in the photos. On the downsides - we always ask for a a room in a "quiet part of the hotel" explaining that one of the joys of staying away from London is to be away from as much noise as possible. It's interesting what you get. On this occasion, we were put up in the eaves out of the way but the noise from the kitchen extractor fan, which was on all evening and from 7.30am the next day was incredibly loud and disturbing, the stairwell up to our room was vibrating from the noise. The room itself was small but functional, although we had to move furniture out of the way in order to plug the kettle in on the floor and the shower cubicle (no bath) was tiny.

Room Tip: Avoid room 5 unless you like the sound of kitchen extractor fans.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny19620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheenemillreception, Owner at Sheene Mill, responded to this review, 5 February 2013
We are the new owners of The Sheene Mill since 2/1/2013 and we are dedicated to transforming the building back to its former glory.

We are really sorry to hear that your stay wasn't as fantastic as we would expect. We have watched the building decline over the years as we live locally. Now we have the opportunity to fix all the things that were done wrong in the past... and we have already done a great deal in a short space.

I really hope that you can come and try us again.

Regards

Serena & Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 February 2012

This was our first romantic night away since our second child, so my Wife booked this romantic night away via their web-site. What a disappointmen!! The beautiful river at the back of the hotel has gone,, but no mention of this when we booked. Staff were disinterested. Room was poor quality. Food over-priced. Whole place lacked atmosphere. Best thing was my Wife still looks hot after 2 children & knows how to have a good time. Will not recommend to others.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Degsy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 December 2011

We booked this room last minute after originally planning to stay in centre of Cambridge, and we were really pleasantly surprised how it compared price wise to some of the chain hotels on the outskirts of the city. Its uniqueness and individually decorated rooms were so much more interesting than the bland sameness style rooms of some hotels. We were in a room at the top of the hotel which was very comfortable, clean and interestingly decorated. We hadn't planned on eating our evening meal at the hotel but were so cosy in the leather armchairs in the lounge we succumbed to dinner in the restaurant which was delicious, as was the lovely home cooked breakfast. The staff were really friendly and helpful. All round a thoroughly enjoyable stay, we were gutted to leave! We have already recommended it to family.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Guest2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheene Mill

Property: Sheene Mill
Address: 37-39 Station Road, Melbourn SG8 6DX, England (Formerly The Sheene Mill Restaurant & Hotel)
Region: United Kingdom > England > Cambridgeshire > Melbourn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Melbourn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheene Mill 4*
Number of rooms: 10
Official Description (provided by the hotel):
Set in an idyllic location, this Grade 2 listed mill is a superb spot to enjoy a Romantic Break, a Wedding, a Birthday Celebration or any event you can think of! Our strong kitchen team use only the finest seasonal produce, sourced locally to create genuinely imaginative modern dishes that delight and inspire. The eloquent food is matched perfectly by the attentive staff. Always on hand to help in any way possible, the Sheene Mill staff pride themselves in offering the highest standard of service throughout the bar and restaurant. Sheene Mill offers its guests the choice of nine bedrooms, each with en-suite facilities. Each room is individually designed and complements the original features of the building, all with views of the hotel grounds and tranquil mill pond, creating an atmosphere of relaxation. ... more   less 
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Also Known As:
Sheene Mill Hotel And Restaurant
Sheene Mill Melbourn, Cambridgeshire

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