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“Very disappointing”

The Nags Head Hotel
Ranked #22 of 83 Restaurants in St Neots
Dining options: Reservations
Restaurant details
Dining options: Reservations
Malvern, United Kingdom
1 review
“Very disappointing”
Reviewed 15 September 2013

The service was slow and the food was poor - if this is "English" food, it's no wonder our food is so derided! Our food took ages to arrive, but when it did arrive it was of a low standard (undoubtedly not cooked to order). The service was unhelpful - when asking for a side salad with tagliatelle it would have been nice to be told that it was served with salad anyway (i.e. lots of gritty lettuce and a couple of slices of tomato) so why would I want another bowl full of gritty lettuce and another couple of slices of tomato (and no dressing)? The dining room lacked any atmosphere - it was very brightly lit and there was no background music. The tables in one half of the dining room had white tablecloths, the rest didn't, which looked odd - maybe this was so that they could be quickly cleared ready for breakfast.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Foodie665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TONYTMEX, past tenant at The Nags Head Hotel, responded to this review, 17 September 2013
Dear Diner, As the past tenants of the Grill Room at the Nags Head I can assure you that the restaurant and food operation that is currently in use has nothing to do with the original "The Grill Room" brand and since the 1st April 2013 the restaurant is run entirely by the Nags Head Hotel management team. The original Grill Room team built up a very good reputation as can be seen by past reviews. We have made many requests to Trip Advisor to remove the Grill Room brand from the listings but we have had no success.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 reviews from our community

Visitor rating
    41
    6
    2
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Bucks UK
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good value freshly cooked food.”
Reviewed 27 August 2013

Well cooked fresh food & excellent service all at a reasonable price make a visit to The Nags Head
a very pleasing experience. The decor is nothing to get excited about, which probably has a slightly adverse effect on the ambiance, but this is more than made up for by the very welcoming
attitude of the staff. Give it a try.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank wearytravellerover60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambs
Level 6 Contributor
81 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Changes for the better”
Reviewed 16 July 2013

Not really 'The Grill Room' any longer, rather the new chef and waiting staff are under direct management of the owner whose ethos is good fresh local produce at affordable prices.

Friday night I had pork loin and wife had beef stroganoff - both very good - so much so we were back for lunch on Sunday! This was excellent and a great bargain at tthe ofer price of 3 courses for £12.50. Due to go up to £13.95 - still a bargain

Didnt visit the previous incarnation as the Grill Room - believe it was good but a bit pricey.
Anyone put off by those old prices should definitely give the new regime a chance

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank beeble1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
24 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Excellent value for a Sunday lunch”
Reviewed 23 June 2013

My partner and I went to the Nags Head for Sunday lunch. We were greeted with a warm and friendly welcome, and despite not booking it was not an issue. We opted for the 3 course lunch. I had a gorgeous pea and spinach homemade soup. It was lovely, full of flavour and could tell it was not out of a tin! Whilst my partner opted for the prawn cocktail - a nice sized portion of prawns with fresh salad. We both opted for roast dinner (lamb for me and beef for my partner). The meat was tender, veg fresh and overall delicious. For desert we were pleasantly surprised to discover they were homemade so opted for strawberry cheesecake and rhubarb and apple crumble. Again both were lovely. Total cost £34 which included glass of wine, pint of lager and a diet coke. I would recommend this place to anyone for Sunday lunch. Great value. Great food, warm and friendly service.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lesley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TONYTMEX, past tenant of the grill room restaurant at The Nags Head Hotel, responded to this review, 25 June 2013
How many more times have we got to inform Trip Advisor that the Grill Room Restaurant does not operate from the Nags Head Hotel, the Grill Room ceased to trade on the premises on the 1st April 2013 and the restaurant is now operated by the Nags Head Hotel. The Grill Room brand is not responsible for the preparation or service of food on the premises and does not wish to have the Grill Room brand associated with the Nags Head Hotel. The Grill Room references MUST be Removed from the Nags Head listings. Please Please respond with a positive answer to my requests or legal representation will be sought to resolve this matter.
Tony Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chorley, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“What a shame”
Reviewed 2 June 2013

It wouldn't take too much to get this to good but it is lacking
in so many areas, cold vegetables, dirty glasses, rusty cutlery.
Come on you know you can do better?

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank graemerchorley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TONYTMEX, past restaurant tenant at The Nags Head Hotel, responded to this review, 25 June 2013
This is not the Grill Room at the Nags Head but just an attempt by the Nags Head Hotel to run a restaurant at the venue. The Grill Room ceased to operate at these premises on the 1st April.
Please trip advisor get you facts updated, we have informed you on several occasions.
tony martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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