We booked a twin room and paid £216 for three nights B&B a month in advance as we were visiting relatives in the area just after Christmas. A telephone call on Boxing day, a day before our departure, alerted us to the fact that the hotel was not busy(in fact we susequently found we were the only guests) and we were given us a phone number to call on our arrival to gain entry. On arrival, standing outside a dark building and failing to get through on the phone we began to get bad vibes about our choice of accommodation. Sure enough when we did eventualy get in to the reception area we did not receive the warm welcome the website promises. Did we plan to get our own breakfast? No,We had booked and paid for B&B. Then only a light breakfast of cereal, tea and toast was available. Could we not have a cooked breakfast. No. Thus for our three day stay which included a Sunday we got the light (minimal effort) breakfast. We asked about the central heating which seemed to have been switched off with a small heater placed in the room to provide some warmth.We were told the CH would come on but it didn't. A day later we asked if we could have our cold soggy towels replaced as there was no heat in the bathroom. Yes but which of the towels did we want changing. During our stay the restaurant and bar was closed and the place had all the atmosphere of a morgue. Fortunately, we could warm up elsewhere. We did express our dissatisfaction and received £30 back but the whole experience cast a shadow over what was supposed to be a nice post Christmas break to catch up with family. My advice is double check what you think you are paying for as were told we had misunderstood the terms of our booking.
- Reservation Options:
- TripAdvisor is proud to partner with Book Direct Rooms and LateRooms so you can book your Nags Head Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Nags Head Hotel St Neots, Cambridgeshire