My sister and I stayed there in August, to attend a family wedding. The reception was held at the hotel.
We booked a twin room for two nights, about three or more months before the wedding. My sister has slight mobility problems, the hotel has no lift, so her Grandson looked at the rooms, and chose one for her.
Four weeks before the wedding, we were told that there was no room available for the first of the two nights. The parents of the young couple were so upset that they looked for another venue - but could find nothing. We were told that we would be booked into a B and B; and given a bottle of wine and the services of a porter and driver as an apology. The Manageress confirmed this when we arrived.
We arrived on the Friday, and about 6pm were given a lift to the B and B, by Danny. We weren't expected, and both my sister and I felt that we would not have been given a room if we'd been a young couple. The room we were given was on the second floor, and naturally there was no lift. By the way, the B and B was excellent. Fabulous breakfast.
About 1130 on Saturday morning, we were told that our room at the White Lion was ready. That was a great relief, as we were having our hair and faces done in our room at midday. Danny, who had taken us over there the previous night, and also seemed to be chief barman, cook, handyman, and receptionist, collected us. The room was not the one originally offered, it was on the second floor, which was difficult for my sister.The twin room was actually a double with the two beds separated, so the only hanging space was above one of the beds, and the other had a double headboard along most of the side of it. It was on the street, which is a main road, and had flies on the windowsills. The shower room was amazing, black marble and glass, plenty big enough for a bath but had nowhere to put towels and actually getting hot water was difficult. It needed two visits from staff to get a shower. It was a hot day, and we were offered a drink as soon as we arrived. It took an age to arrive.
We were asked if we were happy with the B and B, but not by the Manageress who'd spoken to us the previous day. It was the Manager. We were, but said we were not expected and did not receive the promised bottle of wine. More apologies, and a promise that we'd get the wine in our room that night.
The wedding and reception were great. Bar service was very slow - all of us said they'd sell a lot more if they racked up the service.
There was no bottle of wine in our room that night.
Breakfast was ok. Nowhere near as good as the B and B.
When we booked out, we did expect that the Manager would be there to apologize for the fact that our expectations were not met. He wasn't, it was poor Danny. We explained again about the lack of promised wine. We were offered one immediately, but said we didn't want one - it would get warm in the car, so got a discount equal to the cost of wine from their bar.
We would not go back. It's overpriced, and needs a decent manager.
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