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“Lacks a personal touch”

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Innkeeper's Lodge Alderley Edge
Reviewed 9 April 2013 via mobile

I've eaten here a number of times over the years, the food is pretty decent and there is an extensive menu. Maybe too extensive, there is an abundance of choice.

If you eat in the main restaurant it can be draughty, not the warmest of venues.

We were attended to by three waiters, the younger ones were very attentive and pleasant but the spiky haired one in his 30s- head waiter?- barely had a moment for us. Downright offhand, hurried (they weren't busy) and pretty unpleasant.

Disappointed to see they've stopped serving bread with oil and balsamic upon arrival. This was a nice touch but I guess they want to make more on the menu.

Ate from the set lunch menu this time, simple, nice but very small portions. If you want to feel like you've eaten you'll need all three courses!

The Merlin has decent bar and usually an ale or two on.

  • Stayed: March 2013
    • Location
    • Cleanliness
Thank Treehorn3624360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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83 - 89 of 150 reviews

Reviewed 6 April 2013

We have been to the restaurant a few times but we stayed in the hotel last week and it was brilliant. Lovely clean rooms and helpful staff, especially Kim and Adrian. The breakfast was great. Thank you

  • Stayed: April 2013, travelled with friends
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Thank JuniperH_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

Stayed at the merlin from 1st april 13 for 3 nights with wife and 10 year old son. Mum and dad also had a room found the accommodation to be of a good standard and clean also a good size for the 3 of us. The Merlin is in a good location for exploring the surrounding area witch we did. The continental breakfast is brill all in all a great hotel in a great location .

  • Stayed: April 2013, travelled with family
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Thank scottbaillie42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013

I had a one night stay in the Merlin and I have to say it was excellent value for money and I would not hesitate in using them again. The rooms where very clean and of an excellent specification.

Their service in particular from Kimberley (manager) was outstanding. When we had any problems at all she was on hand to meet our every need.

Overall I would recommend this hotel to absolutely everybody, very impressive.

Room Tip: All rooms are well positioned and so any room you are in there should be no problems at all.
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  • Stayed: April 2013, travelled with friends
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Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013

Having decided to spend Easter Sunday away we looked on the Innkeepers lodge web site, a chain we are familiar with. The Merlin came up at £45 per night with breakfast and being only 45 miles from home was perfect for a one night stay. We arrived around 2-30pm, the building is quite imposing set on the side of the main road into Alderley Edge. The reception/bar was very busy with people waiting to dine in the restaurant and staff seemed to be running around like headless chickens. It took about 10 minutes to be checked in . The young lady who I think could have been the manager was very pleasant and told us about breakfast and contact numbers .
We were given room 4 on the first floor. This room was very large and an upgrade to the usual Innkeepers lodge standards. Contemporary in style it was nicely decorated with flat screen tv on wall, and a double bed , which could easily be upgraded to a super king without much loss to space. The bathroom was a good size and again modern in style but to be honest could do with a little money spent on it . Areas around the bath have become unsightly with mill dew. Shabby paint work and a toilet seat that stays up would vastly improve the impression. Room 4 is situated at the front of the hotel and the noise from a busy road can be noticed at night . I think double glazing would be a great plus, in my view, a room at the rear of the hotel would be better. We had booked a table in the restaurant for 6-30pm, we had viewed the menu in the room and personally thought the prices to be a little high for what is basically a pub/ restaurant. The menu can be seen on line. The selection of Sunday roasts that they said was served all day seemed good value and we were looking forward to that. The restaurant again contemporary in style was busy and had a good atmosphere. Again I think the wine and drink prices suffer due to the pubs post code? .On being seated a pleasant young girl reeled of a list of meals they had run out of, only one roast of the five on offer and virtually none of the special starters or deserts were now available. One of the things I cannot understand and does annoy me is how a pub or restaurant that offers all day roasts and being that it is going to be a busy Easter Sunday can run out of so many dishes by 6-30pm , rant over. To be fair the roast pork at £9-95 was good quality and nicely presented. We had three courses, a bottle of wine and 2 other drinks and the bill was £73. Breakfast was the standard continental offered by this chain and is more than enough. Would I stay again, yes at the same price but not sure if I would pay the normal £90 for bed and breakfast.

Room Tip: Ask for room at rear of hotel
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  • Stayed: March 2013, travelled as a couple
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Thank hopefarm22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2013

Have just returned from a meal out at the Merlin! Sat in front of the fire as it was cold, the fire wasnt re logged during our meal at the restaurant. Ordered a nice white wine from the menu the bottle was put on the table with the screw top in tacked with no ice bucket!!! Didnt even poor the first glass, very poor service! Ordered the seabass very average portion, nothing special certainly not worth the money in my opinion. No one came up to us during the meal to see if everything ok or if we needed any more drinks, very poor! At the end of the meal got bill and my friend commented on the areas of poor service his response amazingly was `at least you sat in front of the fire! The last time I eat in this restaurant was about 2 years ago and the service was terrible then meals appearing at all different times etc it still hasnt improved!!! I will certainly not be returning!!!

  • Stayed: March 2013, travelled with friends
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Thank marygolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

Had a 2 night stay with my wife in room 7 on 1st and 2nd March2013. Checked in at 7 not a fantastic welcome wanted payment up front -never had this before cc imprint would normally be sufficient. Room on small side small cupboard for clothes. Bathroom adequate good shower apart from the mold on bottom of shower and up the sides-not pleasant - Radiator broken - couldn 't turn on or off - finally turned off after asking 3 times to have sorted - as a consequence of this had a dreadful nights sleep. Could have opened window but traffic noise was bad. Fair enough it's on a main road. Service in th bar on the first night was very poor and waited over an hour for our meal - when it came it was good. Service in bar on second night was ok but much better in the restaurant as we mentioned how disappointed we were. Bottom line - would we stop here again - unfortunately a resounding NO

  • Stayed: March 2013, travelled as a couple
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1  Thank TWB22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge Alderley Edge

Address: The Merlin | 5-9 Wilmslow Road, Alderley Edge SK9 7QL, England
Region: United Kingdom > England > Cheshire > Alderley Edge
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Alderley Edge
Price Range: £77 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Innkeeper's Lodge Alderley Edge 4*
Number of rooms: 10
Official Description (provided by the hotel):
Nestled between Wilmslow and picturesque Alderley Edge, this elegant lodge gives you all the charm of a country hotel only 12 miles from Manchester.Dating back to the 1880s and dripping with original features and luxurious touches, it's amongst some of the most characterful accommodation in Cheshire. In fact, it was once one of the grandest private residences in wealthy Alderley Edge. Today it offers 10 comfy, modern rooms and a cosy pub and restaurant, where you can savour fresh, seasonal food in the warmth of a crackling open fire.Alderley Edge may boast the highest number of millionaires per square mile in the country, but there's much more to this pretty village than star watching. It's built upon a sandstone escarpment that overlooks the Cheshire Plain, where walkers will find many picturesque routes criss-crossing its beautiful scenery. The National Trust's Quarry Bank Mill and stylish Knutsford are also well worth a visit. ... more   less 
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Also Known As:
The Merlin Hotel Alderley Edge
Innkeeper's Lodge Alderley Edge Cheshire

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