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“Best weekend EVER”

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Whiston Hall Hotel and Golf Club
Ranked #1 of 1 Hotels in Cheadle
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best weekend EVER”
Reviewed 28 May 2012

Me and my partner jemma stayed at this fantastic hotel on the 26th of may for 1 night. We had been to alron towers all day amd this is the best kept secret ever. The hotel has stunning views from there fantastic golf course. We got a very warm welcome from staff to golfers. Nothing was too much trouble and we were shown to our room.
This hotel is under renovations and Its being updated and from what we have been told is going to have spa facilities and a swimming pool. This ddnt out us off as our room was stunning and it was quiet which is just what we needed after a fab day at the theme park. We had a continental brekfast there was enough to feed a whole army. We will definatly return and try out the spa when its all done. This hotel is stunning and is breath taking and im glad alton towers hotel was fully booked as we woukd never of found this hotel and for the price your getting luxuary on a budget.

  • Stayed May 2012
    • Value
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Helpful?
Thank Sarah28winthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2012 via mobile

We booked in to stay for one night after a trip to Alton towers. Friendly staff and great location. Rooms had everything we needed and although the hotel was having work done it was still very accommodating and lovely breakfast. Will look forward to going back when it's finished.
Also a excellent pub just a short walk away had a very nice meal in there and the staff were brilliant

  • Stayed May 2012
    • Value
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    • Rooms
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Helpful?
1 Thank K8e12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 April 2012

Firstly, I would say that I am not a regular user of Trip Advisor but have used them to make an informed decision on holidays (usually abroad) before spending substantial amounts of money. I just had to spare some time to share this to prevent other travellers experiencing the same.

After deciding on a last minute 2 night break for 2 adults and our two children, I have to write and advise other travellers of our experiences at Whiston Hall. Having been restricted on choice due to the last minute plans we chose this hotel over a city centre hotel as it appeared to be in a lovely countryside location. Upon arrival the hotel did indeed afford spectacular views across the golf course and surrounding countryside. However the building appeared to be deserted with all front windows ’whited out’ and no apparent reception area. With no operating entrance we had to phone the main number and received instructions to check in at a small bar in the golf club house.
Having had problems with booking.com to make the reservation for 2 nights (we eventually booked direct with the hotel), the price was immediately queried by someone who we believe was the barman of the golf club. After explaining the price stated on the booking site to him he took full payment by credit card (surely not usually done until checkout?).
We were shown to our family room which was cramped to say the least with a double bed (actually 2 singles pushed together); a single folding bed wedged into one corner making the double really a triple and a further folding bed along one wall leaving little room for a family of 4 to manoeuvre.
One of our children then exclaimed that the towels were wet and they were all, in fact, damp and there were also no hangers in the wardrobe. The instruction booklet gave details of phone buttons to press to call reception but the phone had no labels on the buttons so we had to use a mobile to call over to the golf club bar. After 2 attempts the hangers that actually fitted on the rail arrived. Skipping showers due to the damp towels we left for an evening meal at a very nice local Indian restaurant recommended by the hotel (the only positive thing that came from their mouths all weekend)!
We were told upon booking that the restaurant was being refurbished and that breakfast would be taken in the small clubhouse. When we arrived for breakfast the clubhouse was busy with golfers preparing for a tournament and 2 tables at the back, not laid up with any cutlery or crockery, but with a small torn piece of paper with ‘reserved’ scribbled on. We ordered full cooked breakfasts when a glass of orange juice was brought to the table, and were told that the price only included continental option and after arguing the point (the website stated ‘breakfast included’) and also the inconvenience of the refurbishment within the main hotel, our cooked meals arrived which were adequate (but with poor quality re-heated sausages). At no time were we offered cereals, toast or hot drinks. We had to ask for tea and coffee which was served from the small golf club vending machine in a paper cup and no offer of refills. It was at this stage that we started to make our observations clear to the waiter, Maurice, who seemed to masquerade as someone in authority, and whose quick and only retort was that we could leave the hotel if we wished! The building work, in his opinion had been a huge inconvenience for the staff – not a care about the guests still paying full price!
Breakfast on the second morning, we thought, could be a little better as we entered the golf club bar once again to see 2 tables laid out with crockery, cutlery, glasses and even china cups. We took our seats at a table laid for 4 and helped ourselves to orange juice expecting an improvement, but before the first sip of juice had passed our lips we were told by a lady we assumed to be the cook, that we could not sit there as the 2 tables were laid up for a larger party. We were moved to a bare table when Maurice the waiter brought us crockery and cutlery as we needed it and again we were not offered tea or coffee and when we requested it, again it arrived via the vending machine in paper cups, and then a basket of hot cross buns was served. When we enquired about cooked breakfasts we were told that we were not entitled to anything but continental unless we paid a surcharge. When we enquired about the laid up tables we were told that those guests had paid more entitling them to full complement of cutlery, crockery, full butter dishes (instead of those small catering individually wrapped pats which I hate anyway!) etc etc. By this time we were getting rather annoyed and confronted the barman and were soon joined by the waiter and another chap who all began to defend the indefensible and when we asked to speak to the Manager the other chap claimed that he was the CEO of the group which had recently purchased the hotel. We also had a print off from a booking site that clearly stated breakfast was included, NOT continental. Unfortunately the attitude of the CEO was the same as the waiter and barman and he also told us that we should have left if we were unhappy with anything! Under normal circumstances we may well have left but this would have ruined an adventure weekend for our children and besides we have paid upon arrival! By now our reasonable requests were simply put down as abnormal as apparently no other guests had complained (contrary to our subsequent findings on trip advisor and booking.com). I suggested that the CEO read the reviews and he would find a common trend in the nature of complaint and could then do something about it to make future guests happier in a potentially stunning building and location.
Be very wary when booking this hotel – we have since looked up what constitutes a 3 star establishment and Whiston Hall falls well below this on many accounts while actually masquerading as a 4 star hotel making requirements for the rating and reality poles apart. Probably worth £30 per night maximum for the family room (with full English included). Give it a wide berth.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
17 Thank bigfishcatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarrenDoyle, General Manager at Whiston Hall Hotel and Golf Club, responded to this review, 19 June 2012
i remeber this couple they had a came in with a lets see what we can get for free mode ....they were rude badley dressed and with a old scraper of a car my staff almost asked them to leave then at breakfast the next day demanded free english breakfast it is a shame we have to deal with this standerd of guest we when we can can say we are over booked to aviod sutch gusets
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cheadle hotels

Dartmouth, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 March 2012

We arrived for our two day stay having seen the website. Hotel Closed.(for sometime) finally found reception in scruffy golf club house, no e mail, no call, when shown rooms old and tatty.. no facilities..... no excuse. Walked away.. Totally Amazed!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
9 Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esse, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 February 2012

Made you very welcome, helped out with anything you needed.
Had a great party in a luxury room upstairs in the main house.
Buffet was excellent and tables laid out great. Would be ideal
for a small wedding, has stunning views.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shirleywhirly820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton-on-Sea, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2012

I came up from Essex for my sisters 60th bithday , i stayed in a real nice room with 2other sisters , for £70 per room it was well worth it .
lovely place and nice people running it ... thank-you.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jojo60712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
3 reviews
Reviewed 1 February 2012

We organised a family event here - my mothers 60th. My sister found the venue - we wanted something with character but which was good value too. We couldnt have asked for a better place to hold this event. We had 30 family members come from all over the country - everyone was impressed. Many of us stayed in rooms too - The staff provided brilliant, friendly service, they set up their main function room for us and it was just fantastic. It was a breeze to organise - I emailed ahead with fairly vague numbers but Maurice helped me to pull it all together.

We slept really well, the beds / rooms were comfortable, the cooked breakfast was fantastic. The atmosphere was lovely - the owners made sure everyone felt 'at home'.

Most importantly, Whiston Hall is a stunning building, set in idyllic surroundings. We stayed for 2 nights, both mornings there was a beautiful mist in the valley below.

Highly recommended, I wouldn't hesitate to go again :)

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Whiston Hall Hotel and Golf Club

Property: Whiston Hall Hotel and Golf Club
Address: Black Lane | Whiston, Cheadle ST10 2HZ, England
Region: United Kingdom > England > Staffordshire > Cheadle
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cheadle
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Whiston Hall Hotel and Golf Club 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Whiston Hall is set in scenic Staffordshire countryside, just a 10-minute drive from Alton Towers. The 17th-century hotel has a leafy golf course, a modern bar area and elegant rooms with free Wi-Fi. The historic Whiston Hall estate features large grounds with ornamental fountains and 3 fishing lakes. The 18-hole golf course has a putting green, and offers wonderful views of the nearby hills. The bright and airy bedrooms each have a private bathroom with free toiletries. All rooms feature cable TV and tea/coffee facilities. In the mornings, guests can enjoy a continental breakfast,or for a small extra charge a hearty Full English. In the quiet village of Whiston, this elegant hotel is just a 10-minute drive from the Peak District National Park and from Alton Towers. Free on-site parking is available, and Stoke-on-Trent is a 20-minute drive away. ... more   less 
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Also Known As:
Whiston Hall Golf Club And Mansion Court Hotel
Whiston Hall Hotel Mansion Court
Whiston Hall Hotel And Golf Club Cheadle, Cheshire

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