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“Disappointing”
Review of The Manor Cheadle

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The Manor Cheadle
Ranked #1 of 4 Cheadle B&B and Inns
Certificate of Excellence
Reviewed 2 September 2013

Let's state the positives first:
The Manor House is an attractive old building set around a very pleasant, well-maintained walled garden. I suspect in good weather it's a real sun-trap and and great place for a G&T. The welcome was excellent, the staff friendly and helpful - I would rate them highly. The bar is pleasant with a good selection at reasonable prices, and breakfast was good. Parking is plentiful, (albeit the second car park is not easy to find!), and the location good. Rooms are large and the bed was comfortable.
Unfortunately the guest accommodation is not up to the standard implied by the house. All guest rooms are in an annexe built in 1985, and the cheapness of the building materials shows. We were in Room 7, on the first floor by the stairs. I have never stayed anywhere so badly affected by noise from the corridor and other rooms. Every time anyone used the stairs it sounded like hob nail boots were stamping inside our room, (the floorboards or flooring are badly in need of replacement). This would not matter if it was just at check in time but since guests were walking up and down the corridor and stairs and slamming bedroom doors until 2am we did not get much sleep, especially as it all started again at 6am.... The bathroom wall was so thin you could hear absolutely everything happening inside the bathroom from the bedroom, (even after 20 years of marriage I don't really want to hear my wife's ablutions in that amount of detail, nor she mine), and we could hear people talking in the next room. I expected to feel like we were staying in a lovely old Rectory. Instead it felt like a cheap motel.

It's a real shame because the staff clearly work hard and are keen to please but we really needed a night's sleep and we didn't get it. Consequently we would not book to stay here again.

  • Stayed: August 2013, travelled as a couple
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2  Thank brynmelyndavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 18 September 2013

Thank you for your very constructive comments which we found even handed in stressing the positives and negatives that you experienced.
We are sorry that your sleep was disturbed by other customers. This is not something we can for see and not something that often happens. We are aware that we need to quieten our stairs but will be unable to until the season ends.
In fairness we make no secret of the fact that our rooms are situated in our garden wing away from the main house and we do not advertise any rooms in the main house as there are none. The house's principle purpose is food and beverage. We are surprised about internal noise from the bathroom as this has ever been raised before. We shall though look into it.
The garden wing although constructed in the early 80's has been totally refurbished with 7 new bathrooms carpets and furniture in the last four years. Our improvement plans are on going.

On the plus side we do have a very good caring young team and we place great emphasis on a friendly welcome and quality of food and service. This is borne out by other customer reviews.

We are sorry we can not welcome you back another time.

Ann and Peter

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140 - 146 of 219 reviews

Reviewed 30 August 2013

On arrival after a very long day at Alton Towers, we were so pleased to arrive at the hotel.

The young man that greeted us was very helpful and pleasant and showed us to our family room within minutes.

Our room was clean, smelt lovely and the bathroom was spectacular! Spotless and we couldn't fault a thing.

After a couple of hours, we headed to the restaurant for tea. Lit really well and the candles were a nice touch!

Both myself and one of my brothers really enjoyed our meals. My other brother liked his too - until we had found that one of his burgers was slightly red and uncooked.

I did quietly raised this with the waitress and certainly did not want to cause a scene. After 5 minutes she came to our table and explained that "the chef says it is cooked throughout, but he hadn't seen the red in a burger before like it". This did concern me a little, but I didn't want to cause upset and paid the meal in full (and tipped the gentleman). It did look slightly raw to me, hense why it was left - I am no expert however!

I would come back again and stay, especially being so convenient and close to Alton Towers.

Thank you.

  • Stayed: August 2013
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Thank ExeterKelly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 31 August 2013

Kelly

Thank you for your very kind comments. We are sorry about the burger and immediately took this up with our butcher who makes these locally and we have never had a problem with them before. He was equally concerned and came to see us. He uses burger seasoning and clearly had not mixed this thoroughly enough leaving one or two concentrated clumps in the meat.
This is why it would not cook out. He has replaced the batch he delivered and they were absolutely fine. In fairness to him, we sell so many of his burgers and he makes our breakfast sausage too, we believe it was a genuine oversight on his behalf for which we are very sorry.

best regards

Ann and Peter

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Reviewed 27 August 2013

We stayed here last Tuesday night before going to Alton Towers on the Wednesday. We arrived around 7pm and were greated by Josh at reception who was very friendly and efficient, he showed us to our room and suggested places we can eat. Our room was lovely, very nicely decorated and with a large shower and nice bathroom. We ate at the local wetherspoons which was very nice, obviously not amazing at it was a wetherspoons but it was perfect for what we wanted.
We had breakfast at about 8am, which was a very nice full english and were greated by i think was the owner who asked us if everything was ok which was good and made us feel very welcome. The gardens are lovely and there is a pond with big carp in which was beautiful.
We would definately stay there again if we were to visit alton towers again.

  • Stayed: August 2013, travelled as a couple
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Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 31 August 2013

Thank you so much for your very kind comments, which have passed on to our team.

best regards

Ann and Peter

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Reviewed 21 August 2013

My daughter and I stayed over for a night here recently as we were visiting Alton Towers. We were greeted by a really nice young man (Josh) who showed us to our room. The accommodation is situated externally, sort of like a chalet type building, next to the Manor House. We went via a beautiful garden with pond and some huge fish!

The room was lovely, a reasonable size, and had everything you could need. It had obviously recently been refurbished and was clean and comfortable. The bed was fantastic and I had the best nights sleep. The only slight gripe, and I repeat, slight, was the shower wasn't very powerful though adequate for our needs.

We didn't have dinner at the Manor House as we were out until after 8pm when they finish serving. We found a Wetherspoons in the village which was cheap and cheerful.

Breakfast was lovely, a buffet of cereal, yoghurt, fruit and juice and a hot breakfast of your choice served to your table. Very tasty.

Perfect location for Alton Towers. We will hopefully stay again in the future.

  • Stayed: August 2013, travelled with family
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Thank TPTWhitleyBay
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Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 25 August 2013

Thank you so much for your review. We are really pleased you enjoyed your stay and found our new beds so comfy.

Ann and Peter

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Reviewed 14 August 2013

We booked The Manor for a Diamond Wedding Family Lunch. Peter, Ann and staff delivered an excellent service, the quality of the meal was fantastic too. Everything was timed perfectly and ran smoothly. Peter was most accommodating with last minute changes to the guest list and menus chosen.
The Manor is an excellent choice for a function, whether it be a small family gathering or a larger one. (We have previously used The Manor for a larger family wedding.)
We are always happy to compliment the proprietors, their staff and the service offered.

  • Stayed: August 2013, travelled with family
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Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 25 August 2013

Karen, it is always a pleasure to welcome you and your family to the Manor. We are so pleased you enjoyed your time with us.
Ann and Peter

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Reviewed 31 July 2013

Arrived via garden which is very pleasant, to be greeted by a young man, who was very friendly and efficient and taken to my room.
The rooms are in an annexe, which does not apear to be connected internaly and the rooms open onto a open corridor. (Not unlike american Motels). The room was quite small for a double and due to the window onto the corridor somewhat dark. The shower room was smart and clean, towells were fresh and there was showergel,etc.
The bed was fairly comfortable and the TV received clear channels. I had a very good breakfast in the morning.

Now, this all sounds good, however when I first went into the room it smelt a little musty (due to the fact it receives little natural light, I assumed) The walls are quite thin so you can hear the other rooms and people sometimes smoke outside their room and this comes in via the window I had to leave open as there is NO air-conditioning.

Again this would not be so bad if it were a B&B or 2* charging, say £45/£50 for the room, But they charge £85. I travel a lot and for example, Premier Inn at Gatwick airport, with air-con, third bigger room and soundproofed rooms only cost £49 a month ago.
To sum up then, this is a good 2* hotel, with basic amenities and it was a pleasant stay, but overpriced. to warrant £85 a night they need (very least) to put in air-con and more lights in the rooms and soundproof them.

  • Stayed: July 2013, travelled solo
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2  Thank JDA55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 5 August 2013

We very much welcome all reviews and are pleased that this guest had a comfy bed and a good breakfast as well as admiring our beautiful garden. On a point of clarification The Manor is a guesthouse and not a hotel. We are assessed annually by Visit Britain and have to confirm to their high criteria to maintain a four star standard.
This is not a Premier inn with lots of rooms to sell, we only have 11 rooms and we believe they represent very good value for money backed up by very personal service. Gatwick is a different Market altogether and can not be compared to Staffordshire. It is worth noting that The Premier Inn in Uttoxeter, 15 miles from us was charging around £79 with no breakfast a month ago.

Thanks again

Ann and Peter

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Reviewed 27 July 2013

Booked this as a one night stay as it was close to alton towers. Upon arrival, we were greeted by a young lad who quickly checked us in and showed us to our room and advised us of places to eat. Breakfast was nice and cooked to order, the staff searving us were again very pleasent & couldn't do enough for us.

I would recommend this to friends and family, who are looking for a nice little place to stay close to alton towers.

  • Stayed: July 2013, travelled as a couple
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Thank 2012RAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxsenior, Owner at The Manor Cheadle, responded to this reviewResponded 5 August 2013

Thank you so much for your very kind remarks. We are delighted you enjoyed your stay so much that you will pass the word and come back.

Ann and Peter

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Additional Information about The Manor Cheadle

Address: Watt Place, Cheadle ST10 1NZ, England
Region: United Kingdom > England > Staffordshire > Cheadle
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Cheadle
Price Range: £76 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manor Cheadle 4*
Number of rooms: 12
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Also Known As:
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The Manor Cheadle Cheshire

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