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“Fabulous Hotel and Spa” 5 of 5 bubbles
Review of Crewe Hall

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Crewe Hall
Ranked #2 of 9 Hotels in Crewe
Certificate of Excellence
Derby, United Kingdom
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fabulous Hotel and Spa”
5 of 5 bubbles Reviewed 23 April 2012

This was my second visit to this hotel. On my previous visit in August 2010 I stayed with 3 lady friends for a spa break and thoroughly enjoyed it, so I decide to rebook this hotel and bring my daughter(24) for a birthday treat.
i booked online and got a fabulous price for spa package which included bed, breakfast, lunch and a spa treatment.
On arival our room was not ready so we decide to have lunch and a swim whilst our room was being prepared. The 2 course lunch was very nice the food was of an excellent standard and we thoroughly enjoyed it along with a few coktails.
We eventually got our room at around 3pm and was pleasantly surprise by the size of room and the large leather sofa in the lounge area. my daughter was taken abak by the room as it was definitely 4*.
We returned to the spa and enjoyed our massages very much the complimentary bathrobes and slippers were a lovely touch and we were able to keep these on whilst wandering between the swimming pool? spa area and our room.
We were allocated £25 each for dinner and managed a starter and main course with ease and could possibily had a dessert, but alas the food was so tasty and filling we could not manage one.
After dinner we went for a wander around the old hall and was completely in awe of the surroundings(a pleasant hour was had wandering around in the atmospheric candle-light).
After a good nights sleep in comfy beds we decided to spend another hour in the spa area/swimming pool prior to breakfast and finished our stay off nicely.
I will definitely be returning for a third stay as it is one of the nicest most relaxing places I have stayed in.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lisag1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartLouwerse, General Manager at Crewe Hall, responded to this review, 25 April 2012
Dear lhgibbs,

Thank you for taking the time to write about Crewe Hall Hotel and for your comprehensive review of us. It appears that you thoroughly enjoyed yourself.

I will be sharing your comments with the team and I look forward to welcoming you back in the near future.

Best regards
Mart Louwerse
General Manager
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,048 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (439)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Polish first
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English first
wirral
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

What an amazing place. We went away for a few days to Crewe Hall and it was the perfect place for me to propose to my (now) fiancee. The setting is gorgeous, the building is steeped in history and the old rooms are fantastic to stay in. We were in the Royal Suite which was huge, lots of sumptuous decor yet all the mod-cons you'd expect. And the bed was ridiculously comfy.

The hotel allows pets as well, we took our two dogs with us and they were welcomed as much as we were which was great. The reception and bookings staff were all very pleasant and we found the restaurant food excellent quality.

We used the spa facilities and the gym and pool. All excellent and worthy of a visit.

I'll definitely stay at more hotels in this group and certainly be returning to Crewe Hall - maybe even for my wedding!!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigcdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartLouwerse, General Manager at Crewe Hall, responded to this review, 25 April 2012
Dear bigcdh,

Firstly, congratulations on your engagement from all of us here at Crewe Hall!

Thank you for taking the time to write a review about your stay with us here at the hotel. It sounds as though you had an enjoyable trip, and left with a fiancée!

Thank you for a great review. As always we look forward to your return to Crewe Hall very soon and would love to have the opportunity to host your special day.

Best regards

Mart Louwerse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shropshire, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

My friend and I visited Crewe Hall for a day using the gym and spa. Not only was it exceptionally cheap, the facilities are second-to-none. The gym equipment is brand new and the gym itself is immaculate. The spa is lovely at we had it to ourselves at several points in the day. The staff are friendly and lunch at the Brasserie was super tasty.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathryn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartLouwerse, General Manager at Crewe Hall, responded to this review, 25 April 2012
Dear Kathryn A,

Thank you for a great review. I am glad to hear that you had a great experience in our leisure club and Brasserie. As always we look forward to your return to Crewe Hall very soon.

Best regards

Mart Louwerse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lisburn
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We stayed here for a wedding. We were put in the old part of the hotel and was glad as it was lovely. The rooms were spacious and warm. Other family members stayed in the new part but their rooms were not as spacious as ours.
The only thing that let it down was there was no fridge in room.
The grounds around the hotel are beautiful.
The staff are a credit to the hotel. They definitely go the extra mile to help you out. The food was excellent and have no complaints about it

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sexymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartLouwerse, General Manager at Crewe Hall, responded to this review, 25 April 2012
Dear sexymum,

I would like to thank you for your review on your recent stay at Crewe Hall.

I am glad to hear that you liked your bedroom which was located in the Main Hall and that you felt the staff are a credit to the hotel. We are very proud of our property and I am glad that this has been recognised in the service levels given.

Once again, thank you for your feedback as I will share your comments with the team and I hope it will not be too long before we welcome you back to Crewe Hall.

Best regards

Mart Louwerse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
253 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed 18 April 2012

Just off M6 jct 16 but you feel like you are in the middle of nowhere. Great location for business meetings. Large and airy meeting rooms; a few chairs were old and uncomfortable. Most of the staff were welcoming but some restaurant staff could do with some customer service training. I hope we go back for our next sales meeting.
Bedroom was clean and of a good size. Breakfast buffet was great - one member of the team was upset by the lack of black pudding "up north".

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Buzzybee61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartLouwerse, General Manager at Crewe Hall, responded to this review, 25 April 2012
Dear Buzzybee61,

I would like to thank you for your review on your recent stay at Crewe Hall whilst attending a conference.

We are looking into ensuring that every single aspect of our guest experience is as positive as possible and so I have asked our Restaurant Manager to look into your observations with regards to the service received in the Brasserie as we pursue ever-improvement within this marvellous property.

Once again, thank you for your feedback as I will share your comments with the team and I hope it will not be too long before we welcome you back to Crewe Hall on either a business or pleasure trip.

Best regards

Mart Louwerse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 18 April 2012

I celebrated my 40th birthday at crewe hall, having been both a member of the hotel leisure club and a fan of the q hotel chain. The hotel was brilliant, having booked a room with champagne and chocolates we were delighted to be upgraded to one of the feature rooms in the older part of the hotel. We were informed by the lovely receptionist that its quite a walk but worth the effort, how right she was - it was several flights of stairs up but a beautiful room with a freestanding bath being one of the many features in this extremely well presented spacious room.

The pool is great, modern and very clean. Can be quite busy with families during the day so we planned accordingly and visited later in the day when it was virtually empty. Even in the busy periods they had lanes open for just swimming, which is handy!

The food was excellent and the special touch of a glass of champagne at the table along with happy birthday written on my dessert really made it a memorable occasion. I have stayed at many q hotels but the attention to details and welcome provided by all the staff at crewe hall was exceptional, thank you!!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OrangeK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartLouwerse, General Manager at Crewe Hall, responded to this review, 25 April 2012
Dear orangek1,

Congratulations on your 40th Birthday, and thank you for choosing to celebrate the occasion at Crewe Hall.

Thank you for your kind review of our fantastic property. Our staff pride themselves on top class service and aim to ensure the experience is as special as it can be for each individual guest whilst at the hotel.

We look forward to welcoming you back soon.

Best regards

Mart Louwerse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 April 2012 via mobile

We stayed at Crewe hall on the £99 pp spa break which included a night stay in the new part of the hotel, 1 spa treatment each, use of the leisure facilities, dinner, breakfast and lunch. This deal was exceptionally good value and exceeded my expectations. The staff were very welcoming, although the hotel is a large manor set in beautiful grounds, it was surprisingly relaxed and not at all stuffy. We stayed in the new part of the hotel, the rooms were spacious, very comfortable and the bathroom was modern and large. Although the relaxation room was quite small, the treatments and spa staff were brilliant. The gym is very modern and although we used it at peak times, more often than not we were the only ones in there! The food in the brasserie was excellent..the food is included in the deal which more than makes up for the slightly hotel pricey drinks. I would definitely recommend this break for a lovely treat for those who need a little R&R.

Stayed April 2012
Helpful?
Thank j3n5m1t4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crewe Hall

Property: Crewe Hall
Address: Crewe Hall Weston Road, Crewe CW1 6UA, England
Region: United Kingdom > England > Cheshire > Crewe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Crewe
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crewe Hall 4*
Number of rooms: 117
Official Description (provided by the hotel):
A superb 17th century hotel located in Crewe in Cheshire. This Grade I listed building has been attracting refined guests since the 17th century, including our current monarch Queen Elizabeth II. This hotel is a fine mix of historic Jacobean and sharp 21st century architecture. The magnificent history oozes throughout the hotel from exquisite marble fireplaces to stained glass windows. Yet the contemporary edge of Crewe Hall can be found throughout the hotel from the revolving bar in the brasserie to the state-of-the-art leisure club. The hotel has 117 spacious, comfortable bedrooms, some are located in the historic old building but majority can be found in the new contemporary wing. Just minutes from the M6 motorway, Crewe Hall is only 24 miles from Chester’s sights and shops and close to Liverpool and Manchester.Crewe Hall is home to a modern conference and events centre. It is very impressive with both it's facilities and service that we offer you. Modern facilities, free Wi-Fi, extensive grounds and a meetings package that gives you total piece of mind, whether you’re brainstorming with the team or delivering an important message, Crewe Hall makes meetings easy. ... more   less 
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Also Known As:
Crewe Hall Hotel Crewe
Hall Hotel Crewe
Crewe Hall Cheshire

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