We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“FANTASTIC,, STAFF,, ROOMS ,,AND FOOD” 5 of 5 bubbles
Review of Holiday Inn Ellesmere / Cheshire Oaks

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Holiday Inn Ellesmere / Cheshire Oaks
Ranked #1 of 6 Hotels in Ellesmere Port
Certificate of Excellence
Salford, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“FANTASTIC,, STAFF,, ROOMS ,,AND FOOD”
5 of 5 bubbles Reviewed 4 May 2014

1st of all i would like to thank the staff for making it a fantastic stay me and my partner was there for 2 nights , and the view from the restauraunt window was so romantic looking across the canal and the bardges coming and going was not like the normal hotel worth every penny and the food was amazing for a hotel you would love it as much as we did im 100% sure of that once again thank you to holiday inn and all the staff for a great stay looking forward to seeing you all again

Room Tip: 215 great views
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 7 May 2014
Dear TonyH,

Thank you for your positive review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I am pleased to hear that you had a good stay and your enjoyed our location and surroundings.

I am glad to hear that you enjoyed your evening meal in our Restaurant and that our staff contributed in making your stay a pleasant one.

We look forward to welcoming you back to the Hotel again in the future

Kind regards

Mark Tasker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

836 reviews from our community

Traveller rating
    399
    320
    81
    19
    17
See reviews for
310
236
19
130
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 3 May 2014

I booked this hotel at short notice and stayed for two nights. The location was a lovely surprise, near the canal and boat museum. The staff were very helpful and friendly. Breakfast was mediocre and so I didn't bother with it the second morning. However I had omelette, chips and salad on the first evening and that was very nice. The room was good, with a comfortable bed and was nice and clean. All in all a pleasing stay and I would definitely stay there again when I'm in the area.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 7 May 2014
Dear JeanG,

Thank you for your positive review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I am pleased to hear that you had a good stay and enjoyed your evening meal in our Restaurant.

We look forward to welcoming you back to the Hotel again in the future

Kind regards

Mark Tasker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uffington, United Kingdom
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Having stayed in some pretty dire to mediocre to not to bad hotels in the Ellesmere Port area we decided to pay a little more and try out The Holiday Inn.

Firstly the staff. They smile - all the time, they want to help and are keen to make sure your stay is truly pleasant. From the happy chambermaid to the cheeky grinned guy handing out towels and padlocks in the gym the staff seem genuinely pleased to see you.

The rooms are modern, clean, well decorated and the TV is in the perfect place to watch whilst laid in bed!

From now on there is no other hotel in Ellesmere port for us, the fab view from the restaurant at breakfast totally cinches it.

Walk around the corner from the hotel and the views across the canal and river are beautiful especially at sunrise.

The canal museum is just a spit away and the Jabula African Restaurant is only a 4 minute walk.

Ellesmere Port Holiday Inn you nailed it at every turn.

Room Tip: If you want a better view ask for a room away from the car park side.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 26 April 2014
Dear Liz W

Thank you for your review following your recent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks and for your positive comments.

I'm really pleased that you chose our Hotel over others and that you had such a good stay with us.

I'm glad to hear the friendliness of our staff assisted in making your stay a pleasant one we do like to pride ourselves in excellent customer service.

I'm glad to hear that we have nailed it and that you would choose to stay with us again when visiting Ellesmere Port in the future. We look forward to welcoming you back.

Kind regards

Mark Tasker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
carlisle
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

We stayed here for 3 nights. The hotel was brilliant, staff very welcoming and above all clean. The ladies who work the breakfast are amazing. I'm certain they would have even done silver service if you asked them they all worked as part of a team. Nothing was too much bother. We will definately stay there again. Thank you very much......

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jomark6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 26 April 2014
Dear Jomark6,

Thank you for your review and positive comments following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I am very pleased to hear that you had such a good stay and we look forward to welcoming you back again in the future.

Kind regards

Mark Tasker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
244 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

His should have been a lovely night here.
It would have been but for one thing,
THE RESTAURANT
We booked in for an evening meal thinking it would be nice and simple.
Admittedly, we were about 15 minutes late so ordered at about 9.15.
We then had the pleasure of watching and listening to the restaurant staff start putting out all the breakfast stuff ready for the morning.
Wouldn't have been half as bad if they had at least been quiet doing it.
And as for the prat banging about a bin in the restaurant that was the final straw.
Both my partner and I finished our main meals and said no to the sweets, this should have been covered in the set price. When we complained to the young girl serving she didn't seem that interested, I assume she just wanted to go home.

Sort this out, don't book people in the restaurant if you don't want them there.
Would have been better getting a bar meal instead.

So my tip is this, hotel is lovely, rooms very nice. But if you are going to eat here, then eat early or go somewhere else.

Room Tip: We were on the 2nd floor, room was very nice. If all the rooms are like that then you won't have...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 186336John_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 17 April 2014
Dear 186336John_D,

Thank you for your review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I'm sorry to hear that your experience in our Restaurant didn't meet with your expectations. I have passed on your comments to the relevant heads of department and further training with team members has been planned to ensure this doesn't happen in the future. We like our guests to always feel welcome in our restaurant

I'm glad to hear you were happy with your bedroom and I hope this experience won't stop you staying with us again in the future.

Kind regards

Mark Tasker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 7 April 2014

Firstly i want to mention that the hotel was clean and presents well, staff were initially friendly and some exceptionally so, however within half an hour of being checked in my husband and i went for a swim in the hotels facilities, it was during this moment our experience began to change. I had £160 stolen from my wallet whilst i went for a swim, it was locked away in the lockers provided with a padlock, it was the only time my wallet was out of my site, the only other people that had access to spare keys was the member of staff on duty he had a friend in the office with him at the time who was not working, myself and my husband were initially the only people in the pool. The money was there when we went for a swim and gone afterwards. We had a special weekend booked that we had planned for months, my husband had all the money we had saved for our trip on him, yes looking back now we wished we had put the money in our account, however it is sad that we have to feel we cant keep our own money on us through fear of it being taken. Despite our best efforts it put such a damper on it, it felt spoiled and a particular member of management there made us feel like the guilty party, we wanted nothing from the hotel only the acknowledgement that they have a member of staff that would do such an awful thing to people, as this affects all the best efforts of all other members of staff and left a really unsettled feeling about being there.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, General Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 9 April 2014
Dear Rachel H,

Thank you for your comments regarding your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I am sorry to hear about your bad experiences and would like to discuss this issue with you further and in more detail.

I will be in touch with you shortly

Kind regards

Mark Tasker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdare
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

Stayed four days at this hotel for a family wedding. The room was excellent with a view of the river. The staff were pleasant and helpful. The wedding reception was great and efficiently run to its full enjoyment. Plenty of food and variety for breakfast. Our newspaper the first morning was not delivered but staff at reception was very apologetic and the paper was delivered to our room within the hour. When we needed more tea and milk for the room it was given without a quibble. A very enjoyable stay and would certainly recommend this hotel to anyone.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abercwmtaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 21 March 2014
Dear Abercwmtaf,

Thank you for your review following your resent stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I am pleased to hear that you had such a good stay and a great time at your family Wedding. We are a very busy Wedding Venue and try to go over and above to deliver the perfect Wedding Day for our Bride & Groom's and their guests.

Thank you for your positive comments regarding our team members we pride ourselves in good, friendly customer service.

I am glad to hear that you enjoyed the variety at Breakfast and we look forward to welcoming you back to the Hotel again in the future

Kind regards

Michelle Monaghan
Department Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ellesmere Port
2.9 mi away
Mercure Chester North Woodhey House Hotel
2.5 mi away
Premier Inn Wirral (Childer Thornton) Hotel
Premier Inn Wirral (Childer Thor...
#1 of 2 in Childer Thornton
4.0 of 5 bubbles 403 reviews
6.0 mi away
Doubletree by Hilton Chester
Show Prices
Show Prices
Show Prices
4.2 mi away
Macdonald Craxton Wood Hotel & Spa
2.9 mi away
Woodcote Hotel
Woodcote Hotel
#3 of 6 in Ellesmere Port
4.5 of 5 bubbles 267 reviews
5.0 mi away
Crabwall Manor Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Ellesmere / Cheshire Oaks? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Ellesmere / Cheshire Oaks

Property: Holiday Inn Ellesmere / Cheshire Oaks
Address: Lower Mersey Street | Centre Island, Ellesmere Port CH65 2AL, England
Phone Number:
Region: United Kingdom > England > Cheshire > Ellesmere Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Ellesmere Port
#4 Business Hotel in Ellesmere Port
#4 Romantic Hotel in Ellesmere Port
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Ellesmere / Cheshire Oaks 3*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Holiday Inn Ellesmere Port/Cheshire Oaks, whether for leisure weekends in the Chester area or that business trip or conference to the North West. The hotel is delightfully situated on the tranquil and attractive Wirral peninsula near the historic river Mersey waterfront, adjacent to the award winning National Boat Museum, with immediate access to both historic City of Chester or across the River Mersey to Liverpool. Liverpool John Lennon Airport is only 30 minutes away, Manchester International Airport only 40 minutes away and with a P&O fast ferry service to Ireland available in Liverpool, the hotel is the most central position to explore the whole of the North West of England. All 83 luxuriously air conditioned bedrooms with HSIA connections have splendid views of the surrounding locks and canal waterways. Our Leisure club includes indoor swimming pool, sauna, sun shower and gymnasium. The hotel is near to Royal Liverpool Golf Cub, Chester Race Course, Blue Planet Aquarium, Cheshire Oaks Designer Outlet Village & Chester Zoo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, IHG, Odigeo and Hotels.com so you can book your Holiday Inn Ellesmere / Cheshire Oaks reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Ellesmere / Cheshire Oaks Hotel Ellesmere Port
Holiday Inn Ellesmere Port
Ellesmere Port Holiday Inn
Holiday Inn Ellesmere / Cheshire Oaks Ellesmere Port

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing