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“Good Service, pleasant night”

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Holiday Inn Ellesmere / Cheshire Oaks
Ranked #1 of 6 Hotels in Ellesmere Port
Certificate of Excellence
Galway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Service, pleasant night”
4 of 5 bubbles Reviewed 7 July 2014

My family and I stayed here for one night on our way from Hollyhead to the south of England - normally we would stop in Chester, but as the races were on there this seemed like a good alternative.

We booked two rooms with interconnecting doors, and the hotel had set up a pull out bed as requested. Rooms overlooked the canal basin. Check in was very efficient and pleasant. We ate in the hotel and although quiet and a pretty standard Holiday Inn menu, the waiting staff were pleasant and helpful.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 8 July 2014
Dear John E,

Thank you for your review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I'm pleased to hear that you had a pleasant nights stay with us, your check in was efficient and you found our waiting on staff to be friendly and helpful.

I hope that you would chose to stay with us again and we look forward to welcoming you and your family back again in the future.

Kind regards

Michelle Monaghan
Department Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

856 reviews from our community

Traveller rating
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    82
    19
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Whittlesey, United Kingdom
Level Contributor
263 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

A restful 4 night long weekender. A pleasant welcome and very friendly engaging staff.
Room of the usual Holiday Inn standard, clean and tidy and plenty of space.
We had a room on the 2nd floor, it was quite and had nice views of the 'Locks'
The area appeared safe and most of the time we found a parking space.
Excellent breakfasts, we ate one night in the restaurant it was Ok for the price paid.
Well done to the staff.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoyGerstner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 8 July 2014
Dear RoyGerstner,

Thank you for your review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I'm pleased to hear that you had a good stay with us, you found your room to be clean and spacious and our staff to be friendly and welcoming.

I'm glad that you enjoyed your Breakfast, I hope that you would stay with us again in the future and we look forward to welcoming you back.

Kind regards

Michelle Monaghan
Wedding Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 3 July 2014 via mobile

I stay in hotels 4/5 nights a week. It is a typical Holiday Inn with service menu etc. The setting is good in the Canal basin. However, if you are a regular Holiday inn user you could be anywhere once inside. The service was fine in all areas

Stayed June 2014, travelled on business
Helpful?
Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 4 July 2014
Dear Stephen A,

Thank you for your review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks and for mentioning our unique Canal side location.

I hope that you would chose to stay with us again in the future and we look forward to welcoming you back.

Kind regards

Michelle Monaghan
Department Manager
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Cape Town is home
Level Contributor
215 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Very pleasant and well situated hotel, just outside the rather featureless and unattractive town of Ellesmere Port, about 10 minutes walk from the railway station.

The hotel feels welcoming, is fairly busy, and has a pleasant bar area where they serve snacks, as well as a proper restaurant. The staff are particularly helpful and friendly. My big room overlooked the canal and museum and was clean and very comfortable. Free wifi which works well and a big TV. It had a good bath and shower in a well-designed bathroom.

The hotel is next to the Waterways Museum and the best South African restaurant I have found in the UK, Jabula, which is a minute's walk away. As the hotel has its own restaurant, the staff are understandably not encouraged to recommend other places but they will direct you to Jabula if asked. The other restaurants in the town itself looked pretty ordinary to say the least.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 4 July 2014
Dear Mike340,

Thank you for your review following your stay at the Holiday Inn Ellesmere Port / Cheshire Oaks.

I'm pleased to hear that you had a pleasant stay with us, you found the Hotel to be welcoming and the staff to be friendly.

I'm glad that you were happy with the cleanliness of your bedroom and that you were comfortable.

I hope that you would chose to stay with us again in the future and we look forward to welcoming you back

Kind regards

Michelle Monaghan
Department Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Selby, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Stayed here as a group of us were going to Chester Races & all the hotels in Chester were either full or charging at least double what we paid to stay here, taxi's were about £15 each way to Chester so it was a no brainer really as last year although we stayed in Chester the hotel charged £13 to park & this hotel has ample free parking, anyway as it turned out it was a very good decision, the setting is really nice, the rooms whilst basic were spotless & adequate for a 1 night stay, the breakfast was superb & the breakfast staff all went out of their way to help with anything you needed. Will definitely be returning

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 1 July 2014
Dear Matthew B

Thank you for your review and positive comments following your recent stay at the Holiday Inn Ellesmere Port.

I'm glad to hear that you had a good stay with us, you found the Hotel to be clean and the staff to be friendly.

I'm pleased that you enjoyed the location of the Hotel and you enjoyed the breakfast.

I hope you had a good day at the races, I'm glad to hear that you would stay with us again and we look forward to welcoming you back in the future.

Kind regards

Michelle Monaghan
Department Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

I stayed here on business whilst working in nearby Chester (which would have been considerably more expensive!). In short the Holiday Inn at Ellesmere is faultless. Rooms are clean, spacious and well appointed. Staff were polite, friendly, welcoming and eager to assist a weary traveller. And breakfast overlooking the canal basin was a delight.

The only potential downside to this Holiday Inn is the signage is a bit a lacking. Whilst I have a good sense of direction I managed to approach the hotel from two different directions and was thwarted by expanses of water before finding the correct road in (Not a sat-nav problem, I don't believe in such things).

All in all, such a pleasant stay I've already booked a night here for my next job in Chester in a fortnight

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptainBork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 1 July 2014
Dear Captainbork

Thank you for your review and your positive comments following your stay with us.

I am pleased to hear that you had a good stay, you found the Hotel to be clean , the bedroom to be spacious, staff to be friendly and you enjoyed your Breakfast overlooking our canal basin.

I am delighted that you have booked to return to the Hotel in a fortnight and we look forward to welcoming you back.

Kind regards

Michelle Monaghan
Department Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallasey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 June 2014 via mobile

i got married here on thursday 12th June 14..stayed in the bridal suite for 3nights! enjoyed every moment of it as the staff would bend over backwards for u and nothing was to much trouble for them!
my wedding day ran smoothly because of the staff and my guest also pointed this out aswell.
the cleanliness of the hotel is fab no complaints either! the cleaners where there each morning and again nothing was to much trouble for them..
Food was great breakfast plentifull,cooked breakfast,choice of cereal,toast and jams and you dont even have to get your own tea or coffee coz they bring that in pots to ur table for u as u go in and sit down!!!! i truely can not fault this place and im so glad i choose the hotel to marry in! thanks to all involved!!
Mr and Mrs Fisher

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kittyharrycolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, Manager at Holiday Inn Ellesmere / Cheshire Oaks, responded to this review, 1 July 2014
Dear Mr & Mrs Fisher,

Thank you for your excellent review following your stay and your Wedding at the Holiday Inn Ellesmere Port.

I'm pleased to hear that you found the Hotel to be clean and that you and your guests thought our staff where both friendly and helpful.

I'm glad that you had such a good Wedding Day and everything ran smoothly.

We are delighted that you chose to spend your Wedding day with us and we would like to wish you both all the very best for the future.

We look forward to seeing you back at the Hotel again soon

Kind regards

Michelle Monaghan
Department Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Ellesmere / Cheshire Oaks

Property: Holiday Inn Ellesmere / Cheshire Oaks
Address: Lower Mersey Street | Centre Island, Ellesmere Port CH65 2AL, England
Phone Number:
Region: United Kingdom > England > Cheshire > Ellesmere Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Ellesmere Port
#4 Romantic Hotel in Ellesmere Port
#4 Business Hotel in Ellesmere Port
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Ellesmere / Cheshire Oaks 3*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Holiday Inn Ellesmere Port/Cheshire Oaks, whether for leisure weekends in the Chester area or that business trip or conference to the North West. The hotel is delightfully situated on the tranquil and attractive Wirral peninsula near the historic river Mersey waterfront, adjacent to the award winning National Boat Museum, with immediate access to both historic City of Chester or across the River Mersey to Liverpool. Liverpool John Lennon Airport is only 30 minutes away, Manchester International Airport only 40 minutes away and with a P&O fast ferry service to Ireland available in Liverpool, the hotel is the most central position to explore the whole of the North West of England. All 83 luxuriously air conditioned bedrooms with HSIA connections have splendid views of the surrounding locks and canal waterways. Our Leisure club includes indoor swimming pool, sauna, sun shower and gymnasium. The hotel is near to Royal Liverpool Golf Cub, Chester Race Course, Blue Planet Aquarium, Cheshire Oaks Designer Outlet Village & Chester Zoo. ... more   less 
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Also Known As:
Holiday Inn Ellesmere / Cheshire Oaks Hotel Ellesmere Port
Holiday Inn Ellesmere Port
Ellesmere Port Holiday Inn
Holiday Inn Ellesmere / Cheshire Oaks Ellesmere Port

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