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Best Western Plus Manchester Airport Wilmslow Pinewood Hotel
Ranked #1 of 3 Hotels in Handforth
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“just perfect !”
5 of 5 bubbles Reviewed 7 July 2014

why anyone could want or expect more from a hotel is beyond my understanding, this hotel is exceptional and gives excellent value for money,the staff are well trained and switched on to the modern guest, the whole experience was only for one night but what a little gem, eat in the restaurant its better than the bistros in the area and half the price, our room was a cracker and very very up to date with its outlay, get on the mailing list for special offers and book in you wont be disappointed and check out the the outside area its brilliant ,thanks to emma for putting up with me when I booked ,my name is mr fussy , I think they wont want me back though !

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phillip m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Scott_Pinewood, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review, 9 July 2014
Dear Phillip

Thank you for your positive Trip Advisor comment in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow.

I’m so pleased that you enjoyed every aspect of your stay at the Hotel and that you found my Team well trained and switched on.

Thank you again and I will certainly communicate your positive feedback to my Team.

Kind regards

John Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Berwick-upon-Tweed, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 7 July 2014

My wife and I spent a weekend at the Pinewood and had a fabulous time there. We received a very warm reception and were impressed with the friendly and attentive service from everyone. The very spacious room overlooking the garden was appointed to a really high standard. One of the highlights was spending a few hours in the sun relaxing in the beautiful gardens with a bottle of chilled champaign - doesn't get any better! We'll definitely be back soon....

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheOldVicar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Scott_Pinewood, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review, 9 July 2014
Dear Guest

Thank you for your positive Trip Advisor comment in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow.

It gives me great pleasure to read such kind feedback and I’m so pleased that you could enjoy our wonderful gardens which are an added bonus for guests when the sun is shining.

Thank you again and I will certainly communicate your positive feedback to my Team.

Kind regards

John Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 July 2014 via mobile

My husband and I visited for a night as a relaxing treat for our wedding anniversary. Staff were friendly and attentive which was nice. The food was outstanding and presented very well so hats off to the chef! My only niggle is that the balcony room is not very private as it over looks the road and also if you think booking it means u can sit on the balcony with a glass of champers and a cigarette then no! You are not allowed to smoke on your balcony which I found ridiculous! They are large balconies on the 1st floor with no rooms above you so I don't really understand why smoking would be an issue. Also the balcony door doesn't stay open so on a hot night in a room with no air con is no fun! Nice hotel but for the money we paid I personally think it's slightly over priced :-/ pleasant stay but very disappointed that we couldn't relax on our balcony with our champers and a cigarette :-(

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelly o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Scott_Pinewood, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review, 9 July 2014
Dear Shelly

Thank you for your recent Trip Advisor comment in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow.

I’m so pleased that you found my Team friendly and attentive and that you enjoyed your dining experience in Restaurant One Eighty.

I fully appreciate your comments in respect to the Balcony Bedrooms. I am addressing the situation with the external door not being able to be kept open to let some air into the bedroom, restrictors and a cabin hook will be fitted over the next few weeks so that the door can be left open to a certain degree if needs be.

I made the decision to make the balcony’s a non-smoking area mainly due to the concern of the smoke drifting into the bedroom once the cabin hooks have been fitted. Fire Safety is also something which I reviewed when making this decision and I wanted to eliminate any fire risk to this area.

Thank you again and I do apologise for the inconvenience caused.

Kind regards

John Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

Everything about our stay was perfect. Polite friendly efficient reception staff, the same with bar and restaurant staff who came over as genuinely interested and caring. Beautifully landscaped garden and an immaculate beautiful room. Our meal in the restaurant didn't disappoint either. My only niggle is that those modish 'deep fry baskets' for serving fish and chips really are a pain to eat from. The Pinewood is certainly first choice next time we are in the area.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gartmore47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Scott_Pinewood, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review, 5 July 2014
Dear Guest

Thank you for your positive feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow.

I will certainly communicate your kind comments to my Team.

I do apologise that you found it rather difficult to eat your Fish & Chips when served in a basket, I will discuss your comments with my Head Chef who in turn will review how this dish is presented.

Thank you again.

Kind regards

John Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

We stayed here two weeks ago for just one night before we went to turkey. the hotel was lovely. the night porter who was also on reception checked us in and was fantastic. he was so helpful. we were leaving at 5am in the morning so we coudnt have breakfast so he offered to made tea and toast for us before we went. he was a credit to your hotel. we parked the car up for 1 week and the hotel arranged a taxi to and from the airport at £30 cost which was great. i would definetly use this hotel again. i work myself for best western and im proud to be part of their team. thanks again

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 360BROWNEYEDGIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Scott_Pinewood, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review, 30 June 2014
Dear Guest

Thank you for your recent Trip Advisor review in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow.

It gives me great pleasure to read such positive feedback and I will certainly communicate your kind words to my Team.

Thank you again.

Kind regards

John Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 15 June 2014 via mobile

We planned to stay for two nights. First night was good. The restaurant is excellent and definitely a cut above the average three star hotel. All the staff we met were very friendly and the restaurant service was particularly good. The food was really well presented and very tasty and unlike so many hotel restaurants as good as one could hope for. Breakfast equally good.

On our second night when we returned to the hotel a wedding was in progress. Our room was on the first floor immediately above the disco and our window was above the smoking area. There is no air conditioning and in summer it is necessary to have the window open so the smoke drifted in; the noise flooded in. We asked to change rooms and were told sadly the hotel was full. We had booked months before and were told that they normally put wedding guests above the party and other guests in the other wing - for some reason this hadn't happened to us. They did offer a reduction in our rate but I asked them to find another hotel for us which they did and we moved out to a peaceful night at the Hallmark just down the road.

Throughout this difficulty the staff were supportive, apologetic and helpful. I would stay here again but will remember to ask about weddings next time!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Trom100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Scott_Pinewood, Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review, 17 June 2014
Dear Guest,

Thank you for your feedback regards to your overall stay at BEST WESTERN PLUS Pinewood on Wilmslow.

I do apologise for the inconvenience caused on your second night stay, as you rightly say when we have an event on we do try to keep our wedding guests above the function room and allocate all other residents in the other wing of the hotel. I will discuss this with the Reception Team to understand why your were not allocated the most suitable room on this occasion to ensure other guests do not experience the same as you have done.

I am pleased to read you enjoyed your first night stay, I will certainly communicate your kind words with my Team.

Apologies again for the inconvenience caused on this occasion and I look forward to welcoming you back to the hotel in the near future.

Kind regards

John Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Manchester Airport Wilmslow Pinewood Hotel

Property: Best Western Plus Manchester Airport Wilmslow Pinewood Hotel
Address: 180 Wilmslow Road, Handforth SK9 3LF, England (Formerly Pinewood Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Handforth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Handforth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Manchester Airport Wilmslow Pinewood Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Whether you are staying for business or pleasure, our well appointed and stylishly furnished bedrooms will more than satisfy your requirements. With comfortable beds and fluffy duvets, Freeview TV and free Wi-Fi throughout the hotel we have everything you need for a great stay. A choice of room types, dining options and impressive gardens completes the picture. ... more   less 
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Also Known As:
Best Western Pinewood On Wilmslow Hotel Handforth
Menzies Pinewood Manchester
Hotel Menzies Pinewood
Best Western Plus Manchester Airport Wilmslow Pinewood Hotel Handforth, Cheshire

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