I cannot comment on the hotel itself as we didn't stay here, I can only comment on the spa which we had booked as a package through a company called Red 7 as part of a hen do package. We were told our 'spa' day was 11-4 so running a few mins late we telephoned ahead to say we would be a little late. We arrived at 11.05 am and went into reception not knowing the 'spa' was the building next door. We were directed around to the side and I was dubious from the beginning, the square mustardy coloured building didn't look overly appealing. We signed into the 'spa' reception area whilst our lady who'd organised the day went to sort out our treatment times. By the time we signed in it was 11.15. The reception was dated, the leather type chairs were worn, the paint was peeling on the walls, the windows were condensed with old frames and best of all was the plaster that had been knocked off the edge at the top of the room that went around the entire room. Our lady came back and was a little stressed to say the least as she had organised the whole weekend and she was now told as we were late they couldn't fit our whole party in for treatments and could do 5 of the 14 of us. We were told we should have been there at 10.30 for treatments to start at 11, however our information had said 11-4! When this was pointed out to the lady who I believe was the spa manager she said we had arrived at 11.30 and we were too late. (The reception book said 11.15 and that was after arriving in the spa and 14 of us signing in)! The manager said she would have to get extra staff in to complete the treatments and when pointed out this was a hen weekend and our information said 11 it was agreed the hotel would put some complimentary sandwiches and wine on at 3pm, this was as well as the cocktail that was part of our package. Whilst waiting to be instructed where to go a gym member came and told the receptionist the female showers weren't working, either clap cold or a trickle of warmth. The spa receptionist then told us she had loaned all but one padlock out so our lockers wouldn't be able to lock! We could take our valuables to the pool side. We made our way to the changing rooms passing two signs, one for men and one for women telling them at certain dates in march there would be no changing facilities. The changing rooms were ok but no means of locking your belongings in to a safe place. The pool is nothing like the photograph management have provided for this site. There were 3 loungers which were in use already. Orange plastic school type chairs on the edge of the pool to put your towel or your belongings you couldn't put in your locker. The breeze block wall was grubby, mould in the tiles and up the walls and chewing gym stuck on the water fountain. There was a huge bulge in the ceiling that could have gone at any minute, not sure what that was but it didn't look safe. It was no better than a badly managed council pool. I had my facial which I cannot complain about and the staff were friendly. At 2.30 some of us headed to the bar for our 3pm cocktail that was part of the package and the complimentary wine and sandwiches. On checking this was still in order we were told we would get cakes and a cocktail. The sandwiches and wine were discussed again, it had been their idea after all, and we were told there was too many of us and they didn't want us to be late for our taxis which were booked at 4! They promised the sandwiches at 11.30 so why was it now a panic that we wouldn't get our taxis if they provided sandwiches? If they had made them for 3pm as promised we would be done in time. She then said we would get a cocktail. The cocktail was part of our package anyway which we had already paid for!! We asked about the wine and 'Jean' the duty manager said we were getting a cocktail, she didn't think we would want wine as well, when it was pointed out she had promised complimentary wine and said it was a hen do she said as she walked away, I don't know if she tried to say it under her breath or not, 'I'm glad you're not staying here if you drink like that!' We got cakes and wine, no sandwiches but as we had been promised them none of our party had had lunch and were all starving. We rang for our taxis to come early and left in disgust! One of our party came for that day alone and paid for her spa day seperatley at a cost of £70! For that £70 we got a run down building, false promises and rudeness! I would not recommend this place at all. It was dirty and grubby and 'Jean' had no manners, first saying we were too late for treatments. I accept we were 5 mins late which they were notified about but tried to say we had arrived half an hour late, making promises they had no intention of keeping and the comments made as she walked away were heard by more than one of our party. The spa is in such poor condition i would not give it 1 out of 5! Apparently the photos we had seen before going are what it is going to look like. False advertising I think!!
- Official Description (provided by the hotel):
- Set within beautiful leafy grounds, the Hallmark Hotel Manchester Airport is a comfortable, well presented four star property with a great selection of facilities for their guests. Boutique style decoration, relaxing public areas and well appointed rooms. Guest can enjoy use of the health club and spa and complimentary car parking during their stay. The Hallmark Hotel Manchester Airport is also a popular venue for party nights, themed nights, celebrations, meetings and weddings. The hotel has 88 comfortable bedrooms including eight family bedrooms and free Wi-Fi is provided throughout the hotel. ... more less
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- Also Known As:
- Hallmark Hotel Handforth
- Hallmark Hotel Manchester Handforth, Cheshire