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Hallmark Hotel Manchester
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Reviews (1,771)
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1,730 - 1,735 of 1,771 reviews
Reviewed 20 August 2009

I held my wedding at this hotel in early August and it was amazing.

From helping me plan the wedding with the co-ordinator Beverley to organising a special menu for all my dietary needs, all the staff could not of been more helpful.

On the actual wedding day everything ran smoothly as i was given a dedicated manager to oversee everything. The food served for the wedding breakfast and the evening buffet was outstanding and many of my guests commenting on this. The children's meals were enough for an adult and were thrown in free of charge !

We booked out over 30 rooms and nobody had any complaints to make. The rooms are newly refurbished and very stylish.

Overall the hotel could not have done more to make it a special day.

  • Stayed: August 2009, travelled with family
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Thank EJDBolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindaGregory, General Manager at Hallmark Hotel Manchester, responded to this reviewResponded 3 September 2009

Thank you for your kind comments regarding your recent wedding celebration with us. I was delighted we assisted you in having a day to remember! Your comments have been passed to Beverly and the remainder of the team and a big thank you given to them all. One of Hallmark hotels main objectives is to provide a high level of customer care and the comments you have kindly provided has clearly proved we are being succesful with this. Thanks again and we hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2009

Stayed at The Hallmark on 15th August as a family function was taking place there. The hotel looked fabulous since the refurbishment, we stayed there when it was The Belfry and to say the hotel was hideous and dated was an understatement!
Check-in was pretty painless, although she didn't tell us what time breakfast was or where it would be served.
Our room was ok, very modern with a flat-screen TV. It was not very big though and we were a little disappointed after viewing the hotel on the net. The bathroom was tiny, and quite dark so it was difficult to put make-up on. There was also no shaver point anywhere in the room. Another member of our party called reception to ask for a two-point adaptor which they do not have.
It wasn't a particularly hot day but the room was very hot. There is no air-conditioning, at night we had 2 choices, sleep with the window closed and not be able to breathe or sleep with the window open and listen in the planes coming over all night. We chose the latter and were awoken constantly.
The barman in the function room was very good, although they only had Diet Coke and if we wanted full-fat Coke we had to wait until Wednesday! The girl on the late night bar could have made our experience a little better if she had at least attempted to crack a smile.
Breakfast was appalling. As usual it was buffet style, the lady in charge of seating was hideously over-efficient and rude. She couldn't even be bothered to show us to our table, just pointed in the direction she wanted us to go. She brought tea over and I had to go and search for milk and sugar. After a few minutes I asked her where it was. 'Is there none on the table?' Would I have been asking if there was. There were no scrambled eggs, no fried eggs and only one rasher of bacon when we arrived at the buffet, no yougurts, hardly any fruit and no bread for toast. The food that was there was luke-warm. When bread was brought out they only brought 1 loaf, nowhere near enough for the 8 people in the queue. When more hot food was eventually brought out guests had waited for so long that they were returning to tables with huge plates of scrambled eggs and bacon and 8 slices of toast dishing them out to others on their tables. I have had better breakfast at budget hotels.
Quite a disappointing stay, safe to say we will only be staying again if there is a family function there, I definitely wouldn't go out of my way to stay there again!

  • Stayed: August 2009, travelled as a couple
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Thank Mrssjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2009

Stayed over for a wedding and wasn't disappointed. Only downside was room - 428 was v warm despite window open and no radiators on. Was sunny but room was surprisingly hot. Decor nice and fresh still and breakfast v good

  • Stayed: August 2009, travelled as a couple
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Thank HeidiANuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2009

We stayed there on the 7th August for one night prior to our flight to Spain early morning on the 8th Aug. We arrived there at about 3pm to a lovely summers day and a beautiful setting. We put our luggage in our room, the window was open at this point so we did not notice the heat at this point as it was a bit windy and cool. We went to the spa, which was quite dated and in need of a deep clean, with three members of staff at the front desk chatting and just giving towels out? We had an enjoyable meal, however the service was quite slow. We returned to our room for an early night as we had a 4am start to find that we had to close our window to block out the noise from the wedding reception in the room directly blow and outside the room. This blocked out some of the noise, but it was still quite noisy, and then the room became stifling due to no air conditioning, we later found out that none of the rooms have air conditioning so stayed there as our daughter was asleep and could not be bothered going to the fuss of moving rooms. On the plus side the decor of the hotel and restaurant was very nice, if a little too contemporary.

  • Stayed: August 2009, travelled with family
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Thank spike64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2009

NOISE NOISE NOISE!!!!!!!!!!!!!!!! Both nights had a wedding on and our room 310 overlooked the wedding ground and reception area. The disco was on until 1am and with warm weather all the doors were open and the noise was horrific, most guests used the garden and were very noisy. To be honest it would have been quieter staying on the runway at the airport a few miles up the road. I would never stay at this hotel, when paying £166 for a relaxing break and coming home feeling very tired!!

  • Stayed: August 2009, travelled as a couple
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1  Thank Russell1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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