What an amazing start to Christmas, a luxurious, relaxing trip on the northern belle. The... read more
1,043
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Northern Belle
#1 of 2 Tours in Nantwich
2 Chapel Court Hospital Street, Nantwich CW5 5RP, England
Open today: 09:00 - 18:00
Review Highlights
“Celebrating a big birthday.”
595merrilla
, Wakefield, United Kingdom
“Festive Luxury, a truly magical experience!”
This was our second time onboard the Northern Belle and our second time doing the festive run... read more
duke68012
, Bury, United Kingdom
Roselyn2014
Durham, United Kingdom
7226
Exceeded my expectations!
Review of Northern Belle - Winchester at Leisure
via mobile Date of experience: July 2023
1 Thank Roselyn2014
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All reviews christmas lunch day trip from start to finish first class return journey orient express train journey red carpet food was amazing fine dining treated like royalty feel special fabulous experience special birthday from manchester main course strolling musicians
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49 - 54 of 1,257 reviews
Brian C
Dubrovnik, Croatia
84
Review of: Northern Belle - Winchester at Leisure
This was a highly anticipated trip to Windsor on the Northern Belle and my wife & I were very pleased with the overall experience.
We were lucky to have a table of 4 to ourselves and consequently we had lots of extra space. The seats were very comfortable, the carriages beautifully decorated and spotlessly clean.
The food and drink was first class and were served professionally by the friendly on board staff. The surprise entertainment given by the talented musicians and magician were really enjoyable.
One minor disappointment was the train routing which saw less countryside than we had hoped for.
Date of experience: July 2023
1 Thank Brian C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob G
Hunsdon, United Kingdom
32
Excellent trip London, Victoria to Bournemouth. Great atmosphere, superb food and good friendly service. We were in Alnwick carriage with fantastic decor, comfortable seats and Barry with his team were superb.
Date of experience: July 2023
Ask Bob G about Northern Belle
2 Thank Bob G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbie D, Reservations at Northern Belle, responded to this reviewResponded 10 July 2023
Dear valued customer,
Thank you for your review, we really appreciate it!
Great to hear you enjoyed the 'Tribute to the Bournemouth Belle' trip with us, travelling in the beautiful Alnwick carriage. I will pass this on to Barry and his team!
Kindest regards,
The Northern Belle Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1soupdragon
Nottinghamshire, United Kingdom
241164
This was a great experience, (if a little expensive) but the memory of this trip will remain with us both forever. The scenery (once you got out into the countryside) was beatiful. The food was fantastic. It is just a shame that we did not get a Steam train to pull the carrages as it had maintenence issues. The staff were efficient but they could have interacted with the people more.
Date of experience: June 2023
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1 Thank 1soupdragon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbie D, Reservations at Northern Belle, responded to this reviewResponded 10 July 2023
Dear customer,
Thank you for taking the time to write a review.
Our apologies regarding the steam engine, however we appreciate your understanding that this is sometimes out of our control.
I am so pleased to hear that you had a wonderful journey - memories that will last a lifetime!
Kindest Regards
Reservations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
26janpaul
Isle of Man, United Kingdom
1544
via mobile
Review of: Northern Belle - Winchester at Leisure
Overall the day in its entirety was enjoyable experience but not worth the monies paid!!
An hour and a half before reaching Ascot ALL the toilets were blocked (after informing the staff of the problem I was told that apparently this is a regular occurrence on the train).
We were seated in the Chatsworth carriage and to our detriment we received service last.
As a consequence of being the last carriage to be served the brunch pastry basket had hardly any pastries left and no real choice.
We were told this is all that’s left!!
On the journey home we had a reoccurrence with the cheese & biscuits selection as this was virtually non existent too again no apology!!
I would certainly expected better service and expected to get exactly the same selection/choice of pastries, cheese, biscuits etc as all the other passengers on the train.
There where a few disgruntled passengers in the Chatsworth carriage regarding the above.
I emailed the Northern Belle direct with my complaint and have not even received a response which is rude!
Hence my review on trip advisor.
Date of experience: June 2023
1 Thank 26janpaul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbie D, Reservations at Northern Belle, responded to this reviewResponded 10 July 2023
Dear customer,
Thank you for taking the time to write your review about your trip to Royal Ascot with us.
We sincerely apologize for the inconvenience you encountered and understand your disappointment at not being able to enjoy the full experience you were expecting. We'd like to assure you that we always strive to provide our guests with a memorable and satisfying journey, and we regret that we fell short of your expectations on this occasion.
Please know that we take your feedback seriously, and we will review our approach to ensure that all our guests feel adequately supported and satisfied. We hope that you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional experiences.
Once again, we apologize for any disappointment caused and appreciate your understanding. If there is anything else we can do to assist you or if you have any further concerns, please feel free to contact us directly.
We value your feedback and thank you for choosing the Northern Belle.
The Northern Belle team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cakey13
Kingston-upon-Hull, United Kingdom
126
via mobile
Review of: Northern Belle - Winchester at Leisure
Having been on the Northern Belle twice before we chose The Spirit lunch trip
to celebrate our Mum’s 80th Birthday. We departed from York station on a 4 hour round trip. On arrival on the train we was told that due to the timescales things would move quickly during our journey. The table was laid beautifully but some rather unappealing canapés were on the table which we didn’t bother with. The food was ok our main course was lamb which was lovely but covered in a thick gloopy gravy. As our journey continued the manager came round and told us of our journey which after collecting people from Leeds and Wakefield we would be going to Kingston upon Hull the place that we had left 2 hours earlier. We had to laugh but to spend 20 minutes in Hull station eating our main course was not the best setting. A bit of a let down really as the cost of the journey wasn’t cheap and to end up in our hometown was a big disappointment. Strolling musicians were ok and magician was funny but felt for my lovely mum who put a brave face on through it all.
Date of experience: May 2023
Thank Cakey13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbie D, Reservations at Northern Belle, responded to this reviewResponded 19 June 2023
Dear valued customer,
Thanks for taking the time to write a review.
We sincerely apologize for the inconvenience you encountered during your recent trip and understand your disappointment at not being able to enjoy the full experience you were expecting.
Unfortunately changes to rail lines & timings are often out of our control, however we do understand your frustration with the situation. We would like to assure you that we always strive to provide our guests with a memorable and satisfying journey, and we regret that we fell short of your expectations on this occasion.
Please know that we take your feedback seriously, and we will review our approach to ensure that all our guests feel adequately supported and satisfied. We hope that you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional experiences. Once again, we apologize for any disappointment caused and appreciate your understanding. If there is anything else we can do to assist you or if you have any further concerns, please feel free to contact us directly.
We value your feedback and thank you for choosing the Northern Belle.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC