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Celebrating a big birthday.

What an amazing start to Christmas, a luxurious, relaxing trip on the northern belle. The... read more

Reviewed today
595merrilla
,
Wakefield, United Kingdom
Festive Luxury, a truly magical experience!

This was our second time onboard the Northern Belle and our second time doing the festive run... read more

Reviewed 6 days ago
duke68012
,
Bury, United Kingdom
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All reviews christmas lunch day trip from start to finish first class return journey orient express train journey red carpet food was amazing fine dining treated like royalty feel special fabulous experience special birthday from manchester main course strolling musicians
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Reviewed 21 August 2023 via mobile

My wife & I booked along with friends who have previously been on Northern Belle's trip to Cumbria & had waxed lyrically about their excursion.
So our friend (Geraldine Hayward) booked the four of us with Northern Belle to Cornwall, from Bristol Temple Meads.
Entering the 'belvoir' coach, initial thoughts were 'lovely table settings', although when sitting down I could feel every spring in the seat cushion & I realised why there was a separate cushion originally placed on my seat - Not the best preparation for a six hour plus return journey!
Our 'half glass' of Laurent-Perrier La Cuvee was a welcome start to the journey, accompanied by the Caviar Canapé.
Not sure if the 'Crispy Lamb' agreed with the taste of the orange cream, but the sourdough croúte was hard, as if had been left for a while & bordered being stale!
The Smörgasbord starter contained a rollmop herring with strands of onion which was unpopular with our party & other diners nearby!
The intermediate course followed by the cheapest chilled leak & potato soup that could have possibly made the table, with 'dollop' créme fraiche dropped from a spoon into the centre - nothing like the 'cream swirl' as stated!
The main course citrus & parsley mousse was extremely dry & made the brest of chicken somewhat
unappetising, although the accompaniments were satisfactory. The one 'sole' baby carrot should be branded that way, as opposed to the 'carrots' on the menu!
The Dessert of: Summer fruit pudding was absolutely awful & I'm being understated with our opinions here!
An-upside-down casing of bread containing a meager amount of what resembled Aldi or Lidl frozen 'forest fruits' looked unappetising & tasted even worse!
The selection of British cheeses, biscuits, Port & the following coffee & petits fours, were the only redeeming items in our opinion, of the whole menú!
We very much doubt that if the Condé Nast Traveler readers or representatives were witnessing the menu we experienced, 'Northern Belle' would definately not receive a place in the world's top ten', as stated in the back of the menú - So Matthew Green (Head Chef), think again!
We reached our destination - An unbelievable 'backwater' station in Par, Cornwall !!! Only to reboard & disembark within ten minutes of our arrival, not exactly allowing travellers exercise to ward off potential DVTs, having been seated, eating & drinking for 3 hours or more, or indeed an extended chance of fresh air! The Liveried Steward & waitresses serving our carriage were very helpful & approachable & carried out their duties perfectly throughout.
Everyone enjoyed the entertainment. The magician & especially the musicians, who obliged in singing 'Happy birthday to you', to Geraldine's for her birthday that day. Overall, nice carriage ambiance. Poor information of timings for destination & return.
Poor destination (only advised, when we were actually on the train!) & poor time allowed at Par, prior to return boarding!
Poor food menú & dietary selection option's & definitely not worth the money!

Date of experience: August 2023
Thank kevintW8860DT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 August 2023

We appreciate you taking the time to share your detailed feedback about your recent journey with Northern Belle. We're genuinely sorry to learn that your experience did not meet the standards we aim to uphold.

It's concerning to hear that the initial comfort of the 'belvoir' coach seating did not meet your expectations. Your description of the seating conditions is noted, and we understand the importance of providing a comfortable environment for our passengers.

We're truly disappointed to hear that the culinary experience did not live up to your expectations. Your insights about the individual dishes, their presentation, and taste are important to us. We deeply apologize for any disappointment or dissatisfaction you experienced with the menu offerings.

The limited time at your destination and the quick turnaround for reboarding are aspects we will review and take into consideration for future trips. We apologize for any inconvenience this may have caused you and your fellow passengers.

We're pleased to hear that the staff on board were helpful and that the entertainment provided some enjoyment during your journey. Your positive comments about the ambiance and the efforts of our liveried stewards and waitresses are appreciated.

Thank you for sharing your honest thoughts. Your feedback will be shared with our team to ensure we learn from this experience and make improvements where necessary. We hope to have the opportunity to regain your trust and provide you with a more satisfying experience in the future.

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Reviewed 18 August 2023

What can one say the trip to Weymouth the staff who were looking after us in the carriage Glamis were in a word silver service of the highest standard well looked after from greeting service and during the trip. Food is always of an excellent quality really does make your taste buds tingle. Looking forward to my next trip

Date of experience: August 2023
Thank dorotheef763
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 August 2023

Thank you for sharing your glowing review of your journey on the Northern Belle to Weymouth. We're truly elated to learn that your experience was nothing short of exceptional.

It's wonderful to hear that the staff in the Glamis carriage provided you with silver service of the highest standard. Ensuring that you felt well looked after and cared for from the moment of greeting throughout the trip is a top priority for us, and we're delighted to have met your expectations.

We're equally thrilled that the quality of our food resonated so positively with you. Your description of it making your taste buds tingle is truly gratifying and serves as a testament to the dedication of our culinary team.

We're honoured to have been a part of your journey to Weymouth and are excited to welcome you back for more enriching experiences in the future. Thank you for choosing Northern Belle, and we look forward to making your next trip just as memorable.

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Reviewed 14 August 2023 via mobile

12/8/23 My husband & I travelled on the NB

I can’t Thank the ladies enough for their hospitality & generosity on the beautiful, colourful & Very comfortable Chatsworth.
The food was endless & the presentation was mouth watering.
Tremendous charisma & presence from anwen. What a chatty, friendly, kind & approachable host. Always smiling. Really made us feel relaxed & at ease. (See pic)

I can't tell you how much we enjoyed being passengers in luxury. It was lovely spending the day in trustworthy hands.
All the staff work so hard to accommodate for the train. It’s remarkable.
Thank you for a special memorable day

Date of experience: August 2023
1  Thank Pam H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 August 2023

Your warm words of appreciation have truly brightened our day! We're absolutely thrilled to hear about your delightful experience and the wonderful hospitality you received from our team of ladies.

The endless food offerings and their mouthwatering presentation are indeed integral to the journey, and we're delighted that they met your expectations.

Anwen's charisma, friendliness, and approachability really shine through in your description, and we're so glad that her presence made your journey even more enjoyable. Your picture speaks volumes about the relaxed and joyous atmosphere that she contributed to creating.

We're also touched by your mention of trust and how much you enjoyed being in our care. Your comfort and satisfaction are our utmost priorities, and we're overjoyed to have provided you with a special and memorable day.

Our entire staff, from those you see to those who work behind the scenes, puts in dedicated effort to ensure that every detail of your journey is remarkable. Your recognition of their hard work means the world to us.

Thank you for choosing to travel with us and for sharing your heartfelt feedback. We're truly honoured to have been a part of your journey and hope to have the pleasure of welcoming you back aboard for more memorable experiences in the future.

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Reviewed 14 August 2023 via mobile

In this day and age it’s very easy to criticise something good or bad. This review is definitely a good one. My wife and I booked a day on the Northern Belle and I must say it was just about perfect from beginning to end. From the first impressions were set by Jeff at Leeds station until we left the train later that day, all we had was a very good time. The highlight for us personally was most definitely the staff on board. Assigned to our carriage (Alnwick) we’re Tommy, JO and Mark and they were absolutely brilliant from beginning to end. Their work ethic, professionalism and attention to detail stood out impeccably. The food was truly first class, full of flavour, hot and well presented so thank you to the back room staff (chefs) in the kitchen for that. The entertainment was befitting for the trip we were on and did their part in style and we loved it.
So thank you to the engineers at the front to the guards at the back and the train manager (Paul) and everyone in between on the Northern Belle for a very memorable 39th wedding anniversary. Thank you

Date of experience: August 2023
2  Thank jimphillips9708
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations Team at Northern Belle, responded to this reviewResponded 31 August 2023

We greatly appreciate you taking the time to share your remarkable experience with us. Your thoughtful words truly resonate, especially in today's world where feedback can often lean towards criticism.

It brings us immense joy to read that your journey aboard the Northern Belle was nothing short of perfect from start to finish. From the warm greetings provided by Jeff at Leeds station to the moment you disembarked, we're thrilled that you and your wife enjoyed a truly memorable day.

We're particularly delighted to hear about the exceptional service you received from our staff members Tommy, JO, and Mark on board the Alnwick carriage. Their dedication, professionalism, and attention to detail are attributes that we take immense pride in. Your appreciation for the culinary delights prepared by our talented chefs warms our hearts, and we're elated that the entertainment added to your enjoyment as well.

Your mention of the entire Northern Belle team, from the engineers to the guards, and the train manager Paul, truly captures the collaborative effort that goes into creating such special experiences. We're absolutely delighted to have been a part of your 39th wedding anniversary celebrations.

Thank you once again for your heartfelt review and for choosing the Northern Belle for your special occasion. We're honoured to have played a role in making your day memorable and look forward to welcoming you back for more wonderful journeys in the future.

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Reviewed 13 August 2023

Despite the exceptionally early start the whole experience was amazing. Staff, meals, drinks and views all excellent. Can't wait to find another trip to experience

Date of experience: August 2023
1  Thank Judith H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations Team at Northern Belle, responded to this reviewResponded 31 August 2023

Thank you so much for sharing your wonderful feedback with us! We're absolutely delighted to hear that you had an amazing experience, even with the early start. It's heartwarming to know that the staff, meals, drinks, and views all contributed to making your journey exceptional.

Your kind words truly motivate us to continue providing the best service and experiences for our valued customers like you. We can't wait to welcome you back on board for another memorable trip. Please know that we're here to assist you in finding the perfect journey whenever you're ready to embark on your next adventure with us.

Thank you once again for your glowing review. We're looking forward to creating more amazing memories with you in the future.

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