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Review Highlights
Experience to die for!!

Amazing experience, food was out of this world, all staff on board are very attentive to all your... read more

Reviewed 1 week ago
BevGof
It was like being treated as royalty

This was a treat for my husbands birthday and it was a wonderful experience. The staff were so... read more

Reviewed 1 week ago
Kirsten M
,
Southampton, United Kingdom
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Reviews (1,299)
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Traveller rating
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All reviews christmas lunch day trip from start to finish first class return journey orient express train journey red carpet food was amazing fine dining treated like royalty feel special fabulous experience special birthday from manchester main course strolling musicians
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Reviewed 22 April 2024

We had the most amazing day on-board the Northern Belle celebrating our 10th Wedding Anniversary. The staff were fantastic, the food was outstanding and the carriage was comfortable and beautifully kept. We would very much like to ride on the train again in the near future. Thank you for making our celebration so special.

Date of experience: April 2024
Thank S8346WXkaties
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 May 2024

Thank you for your lovely feedback! We’re delighted you had an amazing day celebrating your 10th wedding anniversary with us. We can’t wait to welcome you on board the Northern Belle again soon.

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Reviewed 20 April 2024

I have just travelled on the northern belle boarding at Manchester Victoria and travelling around Lancashire and Yorkshire. This was a 60th birthday treat for myself. My mum and I had the most fantastic time. The train is gorgeous ,very plush, food amazing and the staff were superb and very attentive. The only criticism I would make is that the pre travel information you receive via email does not contain enough detail. We thought the train route finished at Brighouse however when you get on board you are given a map of the journey which stretches over the 6 hours. I was also getting concerned as the tickets only arrived two days before the trip. It is a wonderful experience though and I will have many happy memories of the day.

Date of experience: April 2024
Thank P D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 May 2024

Thank you for your feedback! We’re thrilled that you and your mum had a fantastic time celebrating your 60th birthday on board. We appreciate your comments about the pre-travel information and will work to improve it. We can’t wait to welcome you on the Northern Belle again soon.

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Reviewed 14 April 2024 via mobile

My husband booked the Northern Belle to celebrate my 60th birthday. We boarded at Liverpool Lime Street for our onward journey to Carlisle (Settle & Carlisle Steam Special).
From the moment we were greeted by staff at the door to our carriage for the day (Glamis), a birthday card was waiting on the table from the Glamis staff (Debbie, Asim & Jo), our table was beautifully ‘dressed’, the food was perfectly cooked & presented until we arrived back at Liverpool, the day couldn’t have been more perfect.
Nothing was too much trouble & we would like our thanks to be passed on to Debbie, Asim, Jo & to the chef & team for making my 60th celebration a truly memorable & unforgetable day.

Date of experience: April 2024
Thank Jackie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 May 2024

Thank you for your wonderful feedback! We’re delighted that your 60th birthday celebration was perfect from start to finish. We’ll be sure to pass on your thanks to Debbie, Asim, Jo, and the chef and team. We can’t wait to welcome you on board the Northern Belle again soon.

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Reviewed 12 April 2024

WAS really looking forward to my surprise after a superb 'cloak and dagger' effort from the good wife next weekend only to find a train issue means our particular carriage was cancelled. Horrendous customer service experience with no real apology (things break which is fine and acceptable ) but then to discover that even with no tickets being distributed yet (which if they had we'd have understood) they have decided the fate of the unfortunate few by carriage and NOT on a first come first served basis? We booked last August and this seemed to hold no weight whatsoever. (They wouldnt even call us, apparently the reservations manger was too ill to talk!) The unfair process of
'elimination' and the loss of faith in what looks like a superb experience means we wont be booking again..they even tried to say that all passengers booked at same time as us which we know to be totally untrue! Terrible form Northern Belle..

Date of experience: April 2024
Thank Nomad37355416271
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 5 June 2024

Thank you for your feedback. We’re very sorry to hear about your disappointing experience. We understand your frustration with the carriage cancellation and the subsequent customer service issues. We sincerely apologise for any inconvenience caused and the lack of proper communication. Your comments are valuable to us, and we will work to improve our processes to prevent this from happening in the future. We hope you might consider giving us another chance to provide you with the superb experience we’re known for.

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Reviewed 11 April 2024

Boarded the Northern Belle at Wakefield for a full days outing to Carlyle and what a fabulous experience it was from start to finish. The food and service were first class, we were in the Chatsworth carriage and our stewards Barry and Zayna looked after us impeccably with enthusiasm, grace and humour. The cost of the trip may seem expensive but when a full 12 hours experience is factored in with a 3 course brunch, 6 course dinner, champagne, wine and port included along with a magician, a band and the luxurious experience, it all makes for a wonderful memory. Can highly recommend.

Date of experience: April 2024
1  Thank Judestar66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 31 May 2024

Thank you for your fantastic feedback! We’re thrilled you had a fabulous experience from start to finish. We can’t wait to welcome you on board the Northern Belle again soon.

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