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Experience to die for!!

Amazing experience, food was out of this world, all staff on board are very attentive to all your... read more

Reviewed 1 week ago
BevGof
It was like being treated as royalty

This was a treat for my husbands birthday and it was a wonderful experience. The staff were so... read more

Reviewed 1 week ago
Kirsten M
,
Southampton, United Kingdom
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Reviews (1,299)
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Traveller rating
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Reviewed 4 weeks ago

Absolutely excellent from start to finish. Silver service treatment with fabulous food. Staff extremely friendly x couldn't do enough to make your trip a memorable experience. We would definitely recommend booking this trip if you have a special occasion to celebrate

Date of experience: June 2024
Thank Kaybannister
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 2 weeks ago

Thank you for your glowing review of your recent journey on the Northern Belle!

We are delighted to hear that your experience was excellent from start to finish. It’s wonderful to know that you enjoyed the silver service treatment and fabulous food. Our staff takes great pride in providing friendly and attentive service, and we’re thrilled that they made your trip memorable.

We greatly appreciate your recommendation and are honoured to have been part of your special occasion. We look forward to welcoming you back on board for more memorable experiences in the future.

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Reviewed 7 June 2024

An exceptional day out on the Northern Belle with my sister. Staff were exceptional - Phil, Lucy and Tom in Belvoir carriage. Food was Michelin worthy, Plenty of food throughout the day/evening. Drinks a plenty, excursion to Chatsworth House was so well organised. Met some lovely people. Had a fantastic day out. Would highly recommend. The sun shone for us too! everyone was so kind and helpful.

Date of experience: June 2024
Thank Daydream14819389445
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 2 weeks ago

Thank you for your wonderful review of your day out on the Northern Belle with your sister!

We are thrilled to hear that you had an exceptional experience, and we greatly appreciate your kind words about our staff, especially Phil, Lucy, and Tom in the Belvoir carriage. We will be sure to pass on your compliments to them.

It's fantastic to know that you found the food to be Michelin-worthy and that there was plenty to enjoy throughout the day and evening. We're also delighted that you enjoyed the well-organised excursion to Chatsworth House and had the chance to meet some lovely people.

We are glad the sun shone for you and that everyone was kind and helpful, making your day even more special. Your recommendation means a lot to us, and we look forward to welcoming you on board again for another fantastic journey.

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Reviewed 7 June 2024 via mobile

Booked the trip to Chatsworth for my husbands 60th, and it didn’t disappoint, food was excellent, service was good.
A really special day! Special mention for the Blini 😋 😋

Date of experience: June 2024
1  Thank Notsominijo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 2 weeks ago

Thank you so much for your lovely review and for choosing the Northern Belle to celebrate your husband's 60th birthday!

We are delighted to hear that you had an excellent experience, with wonderful food and good service making your day truly special. It’s fantastic to know that the Blini stood out for you – we will be sure to pass on your compliments to our culinary team.

Creating memorable moments for our guests is our top priority, and we’re thrilled that we could be part of your celebration.

We look forward to welcoming you on board again for another unforgettable journey!

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Reviewed 5 June 2024

Had been looking forward to this since I bought it (£970) for my wife’s Christmas Present. A clockwise 12 hour trip, Newcastle, York, Settle, Carlisle, Newcastle.
Trip was shortened by 2h 40min. Went anti-clockwise, resulting in arriving in Carlisle before finishing a rushed breakfast. Food adequate - no better. Dinner served at 3:40pm - far too early despite protestations. Not allowed to stop on Settle railway and alight to take pictures. Didn’t see Ribble Viaduct. Shared a table with a lovely couple, but didn’t go to socialise with strangers. Felt conned. NB seemed more interested in pushing their expensive souvenirs and extra drinks. Would recommend getting the agenda in writing before signing up. Otherwise take a scheduled Northern Rail to Settle, get off and do your own thing. Heck of a lot of change from that.

Date of experience: May 2024
Thank Ian R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 2 weeks ago

Thank you for sharing your detailed feedback about your recent trip on the Northern Belle. We are genuinely sorry to hear that your experience did not meet your expectations.

We understand your disappointment with the changes in the trip's schedule and route. While our team strives to provide a seamless and enjoyable journey, there are occasions where operational necessities require adjustments. We apologise if this impacted your enjoyment, particularly regarding the altered direction and the timing of meals.

We regret that you found the breakfast rushed and the dinner served too early. Your feedback on meal timings and quality is invaluable, and we will review these aspects to enhance the dining experience for future guests.

It is unfortunate that you were unable to stop and take pictures at the Settle railway and that you missed seeing the Ribble Viaduct. Our goal is to offer memorable moments and beautiful scenery, so we are sorry for any missed opportunities.

While we encourage socialising as part of the luxury train experience, we appreciate that it may not suit everyone. Your feedback about feeling pressured by souvenir and drink promotions is noted, and we will address this with our onboard team to ensure a more balanced approach.

We will also consider your suggestion of providing a detailed agenda in writing before the trip. Clear communication is crucial, and we aim to offer as much information as possible to our guests beforehand.

Once again, we apologise for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that meets and exceeds your expectations.

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Reviewed 30 May 2024

I booked this trip for my parents 50th wedding anniversary and my dads 70th Birthday.

The onboard experience was excellent, the food was lovely and the staff and the actual train were professional and polite.

HOWEVER, we booked it specifically for the Brief Encounter experience. It was advertised with Brief Encounter not only in the title of the trip but as a key element of the experience.

The passengers would disembark the train at the station and be lead in a dance with the opportunity to have their photo taken under the famous clock featured in the film.

There was NO prior information that not only had the clock been moved to inside a visitors centre, without the backdrop of the station platform but that the visitors centre would be CLOSED upon arrival and that NO dancing would be taking place.

My parents are big fans of the film and this was a key element and the whole reason we chose that particular journey.

Since I complained on the 18th May, I have not even received an acknowledgement of my complaint, and after the second time of calling to even be able to speak with someone dealing with my complaint I was told I "could not" speak to anyone and after expressing my disapproval in a polite but assertive manner the call was disconnected.

Considering the cost of these trips, the customer service is diabolical.

Ensure that all the elements are going to be delivered before you book this trip.
AVOID the Brief encounter lunch!!

Date of experience: May 2024
1  Thank Tori80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron P, Reservations at Northern Belle, responded to this reviewResponded 5 June 2024

Thank you for your detailed feedback. We are deeply sorry to hear about your disappointing experience with the Brief Encounter trip, especially given the significance of your parents' 50th wedding anniversary and your father's 70th birthday. We understand how important this event was and regret that it did not meet your expectations due to the key elements of the experience not being delivered as advertised.

We apologise for the lack of communication regarding the changes to the Brief Encounter elements, including the relocation of the clock and the closure of the visitors centre. Your frustration with the lack of response and poor customer service is completely understandable, and we are very sorry for any inconvenience this has caused.

Please email reservations@northernbelle.co.uk to follow up on your complaint. We are committed to addressing your concerns and improving our services. We appreciate your feedback and hope we can resolve this issue to your satisfaction.

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