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“Standards slipping!!”
Review of The Vine Inn

The Vine Inn
Ranked #25 of 118 Restaurants in Nantwich
Certificate of Excellence
Cuisines: British
Restaurant details
Reviewed 20 October 2017

Popped in for a light bite, it wasn’t up to their usual standard. We ordered various sides and starters these being acceptable but the disappointing part was the roast beef and onion sandwich which we had to return as we couldn’t cut the beef as it was full of gristle. This was replaced but unfortunately it was served with cold roast beef and no onions. Will not be ordering this again. It seems to be when the establishment is busy certain things get over looked especially when the manager is not on duty.

1  Thank pru20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan S, Manager at The Vine Inn, responded to this reviewResponded 1 November 2017

Hi pru20,

Thank you very much for taking the time to provide constructive feedback regarding your visit to the The Vine Inn.

The roast beef and onion sandwich is one of our best-selling menu items and I am very disappointed to hear that it was not up to our usual high standards, especially as you were patient enough to await a replacement which was then not prepared to menu specifications.

I have given your feedback regarding the quality of the topside we use for our beef sandwiches to our butcher, as I expect consistency when it comes to the quality of our products. I have also spoken to the kitchen staff regarding the importance of serving high-quality food you rightly expect when visiting The Vine Inn.

Please accept my personal apologies for your disappointing experience; the whole team strive to provide a quality experience for all customers and I am very sorry that on this occasion we did not meet your expectations.

I value your custom and do hope that you will visit us again and give us another try.

Regards,

Dan
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (143)
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25 - 29 of 143 reviews

Reviewed 24 September 2017

Went here for the first time! Had Sunday lunch, food was fresh and hot. Although the pork was a little tough we enjoyed it and it was good value for money. Staff were friendly and efficient. Good for a quick, cheap meal out.

    • Value
    • Service
    • Food
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

This pub has everything, great choice of beers and lager with quality food at an excellent price mixed with a friendly crowd. No wonder it's always full and rightfully so!

Thank Highdeffood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

Title above pretty much sums it up. Friendly staff, good selection of beers from Hydes. Traditional selection of pub food - good value

Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

Nice friendly pub , in good location, serving good beers and good food ; what more can you want ! Nice atmosphere. Popular with locals and visitors.

    • Value
    • Service
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Nantwich, Cheshire
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