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“Our perfect wedding day!” 5 of 5 bubbles
Review of Chimney House Hotel

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Chimney House Hotel
Ranked #1 of 1 Hotels in Sandbach
Stoke-on-Trent, United Kingdom
1 review
“Our perfect wedding day!”
5 of 5 bubbles Reviewed 10 August 2011

I stayed at the hotel the night before my wedding with family and friends. The staff were very friendly and very helpful. Our room was well decorated and spacious.
In the build up to our big day they were great. They answered any questions and were very flexible in order to meet our needs.
On the wedding day itself the hotel helped make our day perfect. The staff were very attentive and welcoming to all the guests. The venue was dressed perfectly and the staff were to keen to get everything right.
All the guests commented on how nice the food was and how clean ther rooms were.
Anything we needed the hotel provided.
The room provided for us was fantastic. It was huge and had its own balcony. We wanted to stay longer!
I would deffinately recommend this hotel for a wedding.

Room Tip: Room 15 at the top of the stairs. Any executive room.
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 15 August 2011
Hi Stephanie,

Great to meet you again today and many thanks for your kind words. As i have explained in other correspondance it was a fantastic day and it was a pleasure to have you in the hotel.

Look forward to seeing you again very soon


Kind Regards

Luke Kendall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

628 reviews from our community

Traveller rating
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    135
    99
    107
See reviews for
106
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Stoke-on-Trent, United Kingdom
1 review
1 of 5 bubbles Reviewed 3 August 2011

my daughter got married at this hotel in july this year. everything at the hotel was great the hotel staff seemed to be very nice,the food was lovely and the night ended well. i was very suprised the next day when realising that some of my daughter and son in-law's cards from family and friends were missing. the hotel was hired out to us as an exclusive reception,this meaning that only the wedding party and hotel staff can be at the hotel whilst the wedding took place. we still have not got to the bottom of this but we are in the process of investigating it.

Stayed July 2011, travelled with family
Helpful?
Thank jillyr23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 18 August 2011
Dear Jillyr23,

Many thanks for taking the time to comment on you recent visit to the hotel.

I am delighted to hear that the wedding went so well and that it was a success as this is our aim with every guest who enters the hotel.

I am very glad to say that the police have now completed their investigations into the matters that you refer to and have made an arrest.

Very Kind Regards

Luke Kendall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 August 2011

I was a bridesmaid at my brothers wedding last weekend and also the planner , steph the wedding was excellent assisting with anything I needed and also the staff that helped were brilliant even at one point helping one of the guests with their disabled child so they could
eat their meal, the ceremony was beautifull , the wedding breakfast
was stunning food, the service was
the best I've ever seen very quick to serve the meal no waiting around too long and food was hot evey course stunning , evening reception great the dj that was recommended was brilliant enjoyed every part of the day I also stayed overnight in the hotel the room was clean and the bed was comfy lovely night water was lovely and warm , breakfast next day was lovely apart from the eggs were not cooked enough but once I'd spoken to the staff they corrected it straight away staff very helpful and was very happy to know breakfast was served till 10 and the check out was not till 11 which was great after a good party night before I'd just like to thank all the staff and would be happy to have my own wedding here

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Loubielou84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 4 August 2011
Dear Loubielou84,

What great feedback - Many thanks for that. As always all comments will be passed back to the team and i am sure they will be delighted with this.

Once again many thanks and hope to see you again soon.

Kind Regards

Luke Kendall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 31 July 2011

Me and my partner chose the chimney house as the venue for our wedding and it was the best decision we could of made, everything was brilliant from the wedding breakfast to the rooms
The staff were very helpful and took the time out to help with anything we needed and were always polite and cheerful.
I also stayed the night prior to te wedding and the room I had was outstanding, it was clean and comfortable and I had a brilliant nights sleep, I also had a meal the night before in the patio restaurant and it was lovely, the service throughout was professional and quick.
The bar was comfortable and prices were very reasonable.
In total the cost of the wedding itself was very good and we had an amazing at brilliant prices.
I would recommend this hotel to anyone looking to get married or simply after a weekend away.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MattieGladman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 4 August 2011
Dear Mattiegladman,

I am so pleased that all went to plan on your wedding day and that we were able to provide you with the best two days of your life.

I look forward to welcoming you back in the very near future.

Kind Regards

Luke Kendall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

Very nice - a previously dated hotel been given a a welcome update. I stay in room 30 and it was great. Good service & a cracking breakfast! The Mushrooms were lovely! Highly recommended!

  • Stayed July 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Louisc57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 4 August 2011
Dear Louisc57,

It is very pleasing to read your comments after all the recent changes and improvements. I am very glad to read that you found these to your liking and i look forward to meeting you on your next visit to the hotel.

Kind Regards

Luke Kendall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oswestry, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 24 July 2011

From the outside looks appealing. Inside was shabby, no hairdryer in the bedroom, hospitality tray pretty poor, no teaspoon, no glasses for cold drinks, bedroom decoration pretty grotty. Would not recommend it really. Oh and they could do with a more organised breakfast area and more cheerful staff. Will stick to the Travel Lodge next time.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cooper_annie84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 4 August 2011
Dear Cooper_Annie84,

Many thanks for taking the time to comment on your recent stay here at the Brook Chimney House Hotel.

I was dissapointed to read that we fell short of our usually high standards of customer care. Please be rest assured that this has been addressed and actioned.

I look forward to welcoming you back to the hotel in the very near future.

Kind Regards

Luke Kendall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 20 July 2011

I booked this hotel based on it's website, and the fact that the room was reduce from £140 to £75; you would think an indication that this place was indeed rather special and different from the norm, a rural retreat.
Whilst the welcome was fine, the room was no better than a Travelodge, I would not pay more than £50 for such a room anywhere else, however my main issue was with the food.
I ordered a roasted vegetable Lasagne and garlic bread with salad, which halfway through I discovered was stone cold in the middle, the cheese hadn't even melted. There was no garlic that I could taste on the bread, and the salad was limp, dirty, and with no dressing at all. My 'meal' was sent back for re-heating and I was given a fresh plate, however this was only marginally better, and certainly not in keeping with the hotel's claim of 4 star; 'a truly modern brasserie style dining experience' this certainly is not. Make no mistake, this is a cook, not a chef, throwing reheated food onto a plate with little care, passion, or interest.

Also, this 'experience' should not be accompanied by the local radio (including travel news!); if they wish to play that in the kitchen fine, but please not in the restaurant. Not a very pleasant culinary experience at all!

Perhaps if this hotel was described as 2 star with simple bar food, then I would have had little cause to complain. If the service and food is a long, long way off the standard that you aspire to, then please don't try to fool customers into thinking otherwise, as it will only lead to all of the complaints which seem to have been previously mentioned on here! There are many comments and suggestions from the management that might indicate that improvements have been made or comments learned from, however I can state that this is definitely not the case from my experience.

  • Stayed July 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mijbil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeKendall001, General Manager at Chimney House Hotel, responded to this review, 1 August 2011
Dear Mijbil,

Many thanks for taking the time to comment on your recent stay with us here at the Brook Chimney House Hotel.

I am dissapointed to read that we did not live up to your expectations and apologise for any inconvenience this brought you.

Please be rest assured that every effort will be made to ensure our usual high standards are once again back in operation.

Kind Regards

Luke Kendall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chimney House Hotel

Property: Chimney House Hotel
Address: Congleton Road, Sandbach CW11 4ST, England
Region: United Kingdom > England > Cheshire > Sandbach
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sandbach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Chimney House Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Nestled within 8 acres of tranquil grounds just 500 metres from Junction 17 of the M6, this Tudor-style Country House offers a stylish restaurant with free Wi-Fi and on-site parking.Ideally positioned between the historic market towns of Sandbach and Congleton, this charming half-timbered Hotel has undergone a full refurbishment, combining original period character with the best of modern comfort. Peace and relaxation exist in abundance, whether it is the scenic beauty of the surrounding gardens and woodland or the friendly yet professional service, guests are assured of a truly memorable stay.The Hotel offers bedroom types to suit all travellers, including Standard, Family and Executive options. Each of the 50 en-suite rooms has been individually designed and decorated with stylish, contemporary furnishings. They all come equipped with free Wi-Fi access, flat-screen TV, radio, hairdryer, Room Service and tea & coffee making facilities. Many rooms also feature spectacular scenic views of the grounds and surrounding Cheshire countryside.The warm and welcoming Patio Restaurant offers a modern brassiere-style dining experience. Open for lunch and dinner, including a traditional Sunday lunch, the extensive menu is complemented by a superb selection of wines from around the world. With its polished wooden floors and high leather stools, the bar is the perfect place to spend an afternoon. It offers a variety of speciality coffees and drinks as well as a lounge menu serving a selection of light meals, sandwiches and snacks.With its convenient and peaceful location, the Hotel is the perfect conference venue. It offers five flexible meeting rooms each designed to provide a traditional, yet thoroughly modern working environment.The Hotel is situated less than a minute’s drive from Junction 17 of the M6 and offers free on-site parking for all guests. Stoke-on-Trent is about 20 minutes away and it is about a 40 minute drive to Manchester, both of which offer excellent transport links to all major destinations across the country. There are also regular bus services to Sandbach, Congleton and Crewe that are all within walking distance from the Hotel. For those flying in, Manchester Airport is a 25 minute drive away.The Hotel is with close proximity to an abundance of fantastic attractions and tourist spots, making it the perfect base from which to explore the area. For outdoor enthusiasts, the Peak District National Park is a scenic haven of unspoilt beauty, perfect for a range of activities including walking, hiking, cycling, rock climbing, horse riding, fishing and much more besides. For family fun there is Alton Towers, Britain’s premier theme park and Chester Zoo, home to over 7,000 animals including some of the most endangered species on the planet. History lovers will surely appreciate the sights at Tatton Park, The Crewe Heritage Centre and Nantwich Museum, and sports fans will be well-served by the nearby Malkins Bank Golf Course. For more urban pursuits, the cities of Crewe and Chester are both easily accessible whilst shopaholics will be spoilt for choice at both the Trafford Centre and the Potteries shopping complexes. ... more   less 
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Also Known As:
Chimney Hotel Sandbach
The Chimney Hotel
Chimney House Hotel Sandbach, Cheshire

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