Stayed here three nights for a family wedding. We stayed in a family room on the lower ground floor with our daughter.
Two excellent members of staff, the lady who managed the wedding arrangements and another lady who managed reception (she had been there for just six weeks) - wish I could remember their names but they were exceptional. Friendly pleasant and would come up with solutions to the many issues that occurred during our stay.
Breakfasts were nice
Curtains did black out the light
The servicing of the rooms was good. Clean towels, nice bed linen, v clean room. Shame about the public areas.
We found the rest of the front of house staff were indifferent towards customers, some were rude. Felt like we were strangers at their workplace.
Place was understaffed. Gentleman on reception unprofessional. At one point recpetion was unstaffed and found him having a cigarette at the front of the hotel just by the hotel entrence.
Light refreshments are available 24hrs according to the services information in the rooms. Not true. Could not even get a sandwich after 9.30pm (requested on Sunday evening).
Another incident was that I had missed evening meal due to my mother being involved in a car accident so returned late from the hospital. It was 11.15pm (Fri eve). I explained the situation to the gentleman on reception and enquired on what light refreshments were available. Response was a short and firm "sorry, nothing, you are too late", no other explanation. Nice. Whist ordering a glass of wine at the bar, he then shouted over to the barman that he was not to accept cash orders at the bar, all drinks had to be charged to the room. Rude.
Hot water went awol Sunday morning. Did return late morning but we found that the water pressure v low during the course of our stay
Corridor and bedrooms on lower ground floor smelt strongly of damp.
Bathroom need refurnishing, hole in door where door hook should be, shower screen covered in black mildew, tiles needed grouting.
Whole place really needs a lick of paint...
I hate given poor reviews, but I think the management really need to consider hiring new staff to the standard of the two ladies mentioned in this review. They also need to step up their refurbishment programme. They need to be mindful of the services they state in their literature as these are not being offered by their staff in practice.
Shame, as this could be a lovely place.
- Official Description (provided by the hotel):
- Nestled within 8 acres of tranquil grounds just 500 metres from Junction 17 of the M6, this Tudor-style Country House offers a stylish restaurant with free Wi-Fi and on-site parking.Ideally positioned between the historic market towns of Sandbach and Congleton, this charming half-timbered Hotel has undergone a full refurbishment, combining original period character with the best of modern comfort. Peace and relaxation exist in abundance, whether it is the scenic beauty of the surrounding gardens and woodland or the friendly yet professional service, guests are assured of a truly memorable stay.The Hotel offers bedroom types to suit all travellers, including Standard, Family and Executive options. Each of the 50 en-suite rooms has been individually designed and decorated with stylish, contemporary furnishings. They all come equipped with free Wi-Fi access, flat-screen TV, radio, hairdryer, Room Service and tea & coffee making facilities. Many rooms also feature spectacular scenic views of the grounds and surrounding Cheshire countryside.The warm and welcoming Patio Restaurant offers a modern brassiere-style dining experience. Open for lunch and dinner, including a traditional Sunday lunch, the extensive menu is complemented by a superb selection of wines from around the world. With its polished wooden floors and high leather stools, the bar is the perfect place to spend an afternoon. It offers a variety of speciality coffees and drinks as well as a lounge menu serving a selection of light meals, sandwiches and snacks.With its convenient and peaceful location, the Hotel is the perfect conference venue. It offers five flexible meeting rooms each designed to provide a traditional, yet thoroughly modern working environment.The Hotel is situated less than a minute’s drive from Junction 17 of the M6 and offers free on-site parking for all guests. Stoke-on-Trent is about 20 minutes away and it is about a 40 minute drive to Manchester, both of which offer excellent transport links to all major destinations across the country. There are also regular bus services to Sandbach, Congleton and Crewe that are all within walking distance from the Hotel. For those flying in, Manchester Airport is a 25 minute drive away.The Hotel is with close proximity to an abundance of fantastic attractions and tourist spots, making it the perfect base from which to explore the area. For outdoor enthusiasts, the Peak District National Park is a scenic haven of unspoilt beauty, perfect for a range of activities including walking, hiking, cycling, rock climbing, horse riding, fishing and much more besides. For family fun there is Alton Towers, Britain’s premier theme park and Chester Zoo, home to over 7,000 animals including some of the most endangered species on the planet. History lovers will surely appreciate the sights at Tatton Park, The Crewe Heritage Centre and Nantwich Museum, and sports fans will be well-served by the nearby Malkins Bank Golf Course. For more urban pursuits, the cities of Crewe and Chester are both easily accessible whilst shopaholics will be spoilt for choice at both the Trafford Centre and the Potteries shopping complexes. ... more less
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- Also Known As:
- Chimney Hotel Sandbach
- The Chimney Hotel
- Chimney House Hotel Sandbach, Cheshire