Booked this as a suprise package for husbands birthday, and even paid for the upgrade to the superior room- included in the package was:Bed & Breakfast, dinner & Spa treatment. The lady I booked through was very polite, and provided great customer service.
However, first issue arose when trying to call to book the spa treatment- they had limited availability, and the woman I spoke to was rather dismissive- leaving much to be desired of the customer service. Second issue was trying to call the hotel to make dinner reservations. The phone just rang out- several times! And this was at around 12/1pm in the afternoon! Eventually I got through and the lady at the reception who made the reservation. As for the room- it did not look like an upgraded room in what is supposed to be a 5 five star hotel. It was a VERY standard room, not particularly attractive, and not very spacious either. Not worth the money! Then during dinner, the main course still hadn't arrived 2 hours after the starter had been served, regardless of raising it with the waiters! Several other diners who had arrived after had been seated and served with all their courses. A complaint was made to reception who compensated by making a £50 refund on the card. The only reason I give this 3 stars instead of 2 was due to the quality of the spa treatment. Would I visit again? No! Would I recommend? Definately not!
- Official Description (provided by the hotel):
- Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more less
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- Also Known As:
- Macdonald Portal Hotel, Golf Hotel Tarporley
- Macdonald Portal Tarporley
- Macdonald Portal Hotel, Golf And Spa Tarporley, Cheshire