I just want to say how pleased me and my partner was off this hotel, My partner went online to find a place for me and her and i must say the customer service of this hotel was amazing... My partner booked a room with a canopy on the bed but when we got there we got a standard room. don't get me wrong the room was okay but we asked about it and normally at a hotel they just say we have no rooms left.. but this woman tried her best to find us another room. In the end we stayed at the standard room but we got a big hungry so we ordered some sandwiches 24 hour food service. She rang us up and told us that they are sorry for the mess up and they let us have a bottle of wine and the food for free.
When we woke up the next morning the same woman who dealt with us was there and welcomed us. This hotel is excellent, the rooms are big, spacious and the people who run / work in the hotel are very nice. I would recommend this hotel to anyone because in my eyes it was one of the best hotels i have stayed in England.
Well done Hill crest hotel.More