My husband & I booked a one night stay (using a Travelzoo offer) to celebrate our Silver Wedding Anniversary on the actual date of our anniversary - so we were hoping that it was special. We were not disappointed. From the moment we arrived the member of staff who greeted us made us feel that nothing was too much trouble. We were shown to Room 9 - four poster bed, couch, lovely en-suite - all we could possibly require and more. Our room had a great view up the garden and out into the open countryside. We were given a copy of our Seven Course Taster Menu for our forthcoming dinner that evening and it sounded really enticing however some of the ingredients were things I could not eat (although I liked them). I was really disappointed because I had, as requested emailed ahead with dietary requirements and I had received a reply. Therefore it troubled me a little as there were about 3 courses which contained ingredients I could not eat. Not being someone who likes to make a fuss I was reluctant to say anything however as this was a very special occasion I felt I should and eventually I spoke with another member of staff who introduced me to the chef. At this time there was only about two hours before dinner. Chef put me totally at ease and he almost redesigned the menu to suit my 'tummy'! I don't think many chefs would be so accommodating. When we had dinner later and it was faultless. Not large portions but beautifully put together both in taste and presentation. (Home made breads were mouth wateringly good). We left the dining room very happy and satisfied. The service was good and attentive, just one small glitch - for one course we did not receive our 'paired' wine until after we had finished that course.
The dining room and all the seating areas are comfortable and cosy. Yes as others have commented, there are some 'tired corners' such as the garden which really does need a bit of TLC. However you have to be very 'picky' to let these small things devalue the whole experience.
Breakfast was out of this world. One of the most extensive menus we have ever had the pleasure to choose breakfast from, my kedgeree was outstandingly delicious. The serving staff at breakfast were extremely attentive, friendly and efficient. At check out I believe I was dealt with by the proprietor who in previous feedback has been described as a 'bit grumpy'. Nothing could be further from the truth from my experience. He was charming and quite humorous. I certainly 'left the premises' with a smile on my face and the thought that we would soon return.
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- Also Known As:
- Lovelady Shield Country Hotel
- Lovelady Shield Country Alston
- Lovelady Shield Country House Hotel Alston, Cumbria