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“lovely atmosphere in public rooms- excellent service”
Review of Lodore Falls Hotel

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Lodore Falls Hotel
Ranked #5 of 5 Hotels in Borrowdale
Certificate of Excellence
Reviewed 17 May 2011

Really enjoyed this hotel, which is in the most fantastic position. The service had a personal touch.All the staff were friendly and went out of their way to help. The public rooms had squashy sofas and fires and were really pleasant places to sit. Rooms were well decorated and very comfortable. Free upgrade of room helped to make really good value for money. Breakfast was excellent and everywhere was clean and well maintained. It isn't cheap but I felt that we got what we paid for.

  • Stayed: May 2011, travelled with family
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Thank finnsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LodoreGM, General Manager at Lodore Falls Hotel, responded to this reviewResponded 18 May 2011

Thank you for taking the time to review our beautiful hotel on this site, the whole team here at Lodore are delighted to read of your enjoyment of the hotel and facilities and very much hope to have the pleasure of welcoming you back to this beautiful part of the world again in the future.

Many thanks once again for your kind words.

kind regards

Stephen Johnson
General Manager

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1,922 - 1,928 of 2,128 reviews

Reviewed 16 May 2011

We have been lucky enough to stay at some very special hotels on our travels and seldom has trip advisor let me down. However on this occasion - what can i say? I find it hard to believe all of these rave reviews are about the hotel we stayed at! Maybe we are just of the wrong generation (I do not wish to offend anyone!) however, I did get a distinct feel of the 'residential home' as soon as we walked through the door. A poor elderly gent had collapsed at the bottom of the stairs as we were leaving...
Negatives...
Seriously dated and in need of renovation, ancient lift, rooms nothing special and poorly designed bathroom (wc too close to toilet roll holder and door, damaged bathroom surface and socket hanging off the wall)
Poor value for money - I paid £150 'managers last minute special' and felt seriously cheated- the room was supposed to be over £200.
Positives
Good location
Largely foreign staff tried hard to please
Free wifi
Food not bad, husband had roast beef and Yorkshire pudding (chef forgot the Yorkshire pudding but this was swiftly rectified). I had strawberry pavlova for dessert, it was made with a bought in meringue nest.
All in all we felt pleased to leave and felt the place did not live up to expectations portrayed by the company web site.
Also - be careful when leaving, it's situated on a lethal blind corner, needs a pedestrian crossing!!

  • Stayed: May 2011, travelled as a couple
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1  Thank penlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LodoreGM, General Manager at Lodore Falls Hotel, responded to this reviewResponded 18 May 2011

Thank you for taking the time to review our beautiful Lodore Falls Hotel on this site.

I'm somewhat bemused by your comments regarding the hotel being like a "residential home" as one of our major business sources is from the family market! People love the fact that we have indoor and outdoor swimming pools, hot tub, gymnasium, sauna, beauty salon, tennis court, squash court, private waterfall, 40 acres of grounds, two restaurants and two bars - hardly the typical residential home.

It is unfortunate that you didn't advise us of the maintenance issues in your room at the time you were here as we could have rectified them immediately, thereby ensuring that there was no inconvenience caused. I do however apologise for there being a problem in the first place and assure you that this has now been rectified.

The gentleman whose knee gave way whilst coming down the main staircase of the hotel is now feeling much better following a stay in our local hospital.

I am pleased to advise you that the meringue nest used in the pavlova was made on site here at Lodore and that we would never dream of "buying in" such a product.

Finally I would point out that your review is very much at odds with the vast majority of contributors to this site, a fact other readers will, I'm sure, take into consideration when deciding where to stay in the Lake District.

Kind regards

Stephen Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2011

We had booked a 2-night special offer through Travelzoo and had a most enjoyable stay at this excellent hotel. A great location on Derwentwater with easy access to local walks and the lake ferry but only a couple of miles to Keswick with all its facilities. Our room had a view of the fells and was clean and comfortable. The staff were friendly and helpful and the food and service excellent for both breakfast and dinner (included for our first night). I was very pleased to see a top-class hotel serving real ale at the bar, most unusual in my experience. We were offered a third night at a similar reduced rate but unfortunately had to return home.

  • Stayed: May 2011, travelled as a couple
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1  Thank stanleeder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2011

My wife and I stayed here for two nights DBB. The hotel was very clean and the staff were approachable, happy and enthusiastic. The food at breakfast and dinner was of a high standard. Our lake view room which may better be described as a side lake view was spacious and spotless. We would stay here again!

  • Stayed: April 2011, travelled as a couple
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Thank Terry2909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2011

This was our second stay at the Lodore Falls Hotel, first staying there 3 years ago for our wedding honeymoon. This stay was for our wedding anniversary. We were luckily and received had a free room upgrade (not because of our wedding anniversary). When they discovered it was our anniversary we received a box of chocolates. The food is excellent as is the service. We are wondering why we did not return sooner after our honeymoon. We now intend to make an annual visit to the Lodore Falls Hotel.

Kev & Aimee

  • Stayed: April 2011, travelled as a couple
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Thank Kev1273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2011

My wife and I booked for lunch . Our waiter introduced himself on arrival and was exceptionally courteous and helpful. The restaurant was fairly empty but we were seated at a window table with great views over the lake. The food was superb - unfussy yet well presented, and the sticky toffee pudding was outstanding. A thoroughly enjoyable experience at a good price.

  • Stayed: April 2011, travelled as a couple
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Thank MHandAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2011

We had a wonderful stay at the Lodore Falls Hotel. From the moment we arrived everything was superb. The staff are friendly and courteous, they are always cheerful and try to be of assistance. The ambiance of the hotel is just right. There is a combination of great service and good value for money. You get efficiency without the corporate background of a chain of hotels. The bar is well run and efficient and the wonderful dining room serves wonderful food from imaginative menus that ooze quality. The service at breakfast is served promptly and is a good start to any day. We can thoroughly recommend the Lodore Falls hotel; and we are that happy with it we changed our hotel for our next visit to the Lake District from a supposed superior hotel to return to the Lodore Falls Hotel.

Room Tip: Worth a visit
  • Stayed: April 2011, travelled as a couple
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2  Thank degman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lodore Falls Hotel

Address: Borrowdale | Keswick, Keswick CA12 5UX, England (Formerly Hilton Keswick Lodore)
Region: United Kingdom > England > Cumbria > Lake District > Keswick > Borrowdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Borrowdale
Price Range: £168 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lodore Falls Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the Lodore Falls Hotel has one of the finest settings in the Lake District, with access to some of the most impressive walks in the area from the front door. The hotel offers the Lakeland welcome associated with family ownership and courteous staff, who are always on hand to welcome and assist you in a friendly way during your stay. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award Winning AA Rosette Lake View restaurant. Famous for style, service and hospitality, the Lodore Falls Hotel offers the perfect location to suit all tastes. Hotel Improvement works 2017 We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel has been completely renovated, from the start of our renovations in January 2017 our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand new luxury spa and a brasserie restaurant with an outdoor terrace, as well as 18 new exclusive bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guests experience. ... more   less 
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Also Known As:
Lodore Falls Keswick
Hotel Lodore Falls
Lodore Falls Hotel Borrowdale, Keswick

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