My wife and I stayed here for two nights last week whilst travelling around different parts of the lakes. The hotel is set in a superb location, with the most stunning views. Very good facilities, pool, outdoor hot tub and massage facilities were all sampled, and all we're very good.
The hotel itself was clean, a little dated in places in terms of decor but otherwise pleasant.
My main issue however with this hotel was unfortunately the staff which unfortunately have left me with a very poor opinion of this hotel as a whole.
There was a wait when first booking in, whilst waiting staff booked in an elderly couple and a family in front of us. The staff, a male and a female we're very accommodating and polite to them, offering wake up calls, newspapers, meal reservations etc.
We as a younger couple we're not offered any of this, I'm not sure if it was due to our age or that we were wearing walking attire, but staff were short and did not show the same level of customer to us which we both felt was poor. Only when the receptionist realised we had booked the 'Tower Suite' (The large suite with a reasonable price tag per night!) that his attitude changed considerably and he then seemed to contact a porter to carry our bags to the room.
Had it just been the one occasion I wouldn't have felt the need to comment about it all on here, however the same negative attitude towards us continued from the staff the following two mornings at breakfast. Staff serving breakfast were again short and rude at times, even pushing past people stood in the queue waiting for breakfast. It seemed that if you didn't book a restaurant reservation for the evening staff just didn't seem to make the same effort to provide a high level of customer service.
Breakfast on the final morning was even worse, the breakfast room wasn't particularly busy, many tables were set, yet staff escorted us to a table in the very far corner of the restaurant away from everyone else and nowhere near the lovely views of the lake at the front of the hotel.
Overall, good hotel, good facilities, just left with a bitter after taste thanks to staff at the hotel. Would not recommend for younger couples.
- Official Description (provided by the hotel):
- Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the four-star Lodore Falls Hotel has one of the finest settings in the Lake District. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award-Winning 2 AA Rosette Lake View restaurant. Hotel Improvement works 2017. We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel has been completely renovated, our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand-new luxury spa, dining experience, and 18 new bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guest’s experience. ... more less
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- Also Known As:
- Lodore Falls Keswick
- Hotel Lodore Falls
- Lodore Falls Hotel Borrowdale, Keswick