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“Disappointing experience !”
Review of Lodore Falls Hotel

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Lodore Falls Hotel
Ranked #5 of 5 Hotels in Borrowdale
Certificate of Excellence
Reviewed 12 July 2014

We stayed at the Lodore on the 27 th and 28 th June to celebrate a special wedding anniversary.
The first room we were shown to which overlooked the lodge next door , looked extremely ' tired ' , certainly nothing special ! I have to say we have stayed in better rooms in Travel Lodges.My husband asked if we could change rooms ,shown to another room which did look to have been refurbished, more like the standard of room we were expecting.We were given a seat in the dining room with an excellent view and we did enjoy our meals,food very good,but, on the first night we were served our starter and ' then forgotten ' about. We did ask about this when numerous other diners who had arrived much later than us were finishing their meals, while we were still waiting in anticipation of our main course. The waiter apologised, telling us our meal would be ready in about 10 minutes.The 'head waiter', delivered our meal, but did not acknowledge what had happened and was noticeably absent when we left an almost empty restaurant, very disappointed with this service. We did not make a ' fuss' as we were not going to let this incident spoil our weekend away. My husband also spent the 2 days away sneezing and feeling congested, which stopped when we arrived home. We had not realised when we booked this hotel that dogs are allowed in all bedrooms . Disappointing stay at the Lodore!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Service
1  Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,133 - 1,139 of 2,128 reviews

Reviewed 12 July 2014

We booked a 2 night stay here for my husband's 60th birthday and we were not disappointed. From the moment of booking in until the time of checking out, the smile never left our face. We booked a lake view and couldn't have had better if we had picked it ourselves. Everything was immaculate, clean and fresh. Having read some of the negative feedback I can only wonder if they were at the same hotel! The staff were mostly foreign, but the service(with a smile) from them and all other staff was infectious, and I feel sure had we had anything that didn't suit us it would have been sorted In short order. All meals were served in the beautiful dining room overlooking the lake. They were of the highest quality and Chef is to be congratulated in producing such delicious, and wonderfully presented food, he obviously has very high standards.

Room Tip: The lake views are worth the little extra if you care for a few. The rear rooms view the mountains a...
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kathleen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

The room was nice, hotel was good too, the only issue was dirty towels and lots of dust in the bathroom. Service from staff over the phone was terrible, I will never stay at the hotel again and I would advise anyone who stays to pay by cash, the hotel withhold your sensitive information and process payments at inconvenient times. Very disappointing having spent £300 for one night! Stephen the so called manager needs to have some basic customer service training, with their calls not being recorded they feel it's acceptable to be rude and opinionated.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
13  Thank AmyMancheste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

We had visited Lodore Falls in 2007 and had a wonderful stay; we came back a year later and enjoyed ourselves, though maybe some of the gloss of the first visit wasn't there. Nevertheless, my wife booked up a surprise visit for my 50th birthday, and despite the cost of £200/night for the Lake view, we were both looking forward to it. Two nights and three days in out of a four night stay, we realise we made a mistake. I suppose having been here before, I know what a friendly welcome is, but that has been absent during our stay. The staff are all largely East European, and seem lost- doing their tasks well enough, most of them, but unlike our last visit 6 years ago when they had smiles on their faces. There seems an absence of leadership- the hotel seems run down- our room with lovely views had a poor shower and bird droppings stacked up outside on the window, and some inside on the curtain. We haven't tried the restaurant- £32/42 seems inflated for the choice. Probably easiest to describe what I mean about the feel of the Lodore that after driving a few hundred yards away, we had a great lunch and really relaxed at a nearby restaurant, it seemed a long way culturally from Lodore. Sadly, this was our last visit to the Lodore Falls. It is still a good hotel, and plenty of people were clearly enjoying their stay there, but it seems more popular for a wedding venue or a day out. We may have been in a Club room, but we felt out on a limb, certainly in comparison to other places we visited on our days out in the Lakes.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed at the Lodore for a two night break in June and were most impressed. It is situated near the end of Derwentwater and has fine views across to Cat Bells and towards Skiddaw. The car park is just across the road from the hotel and you need to watch out for traffic coming round the bend. Most rooms have pleasant views either of the lake or towards the fells behind and our room faced towards the side gardens. It was not large but was en suite, comfortable and tastefully furnished. Nice variety of teas on the courtesy tray.

Our deal included Pimms and strawberries on arrival and it was very pleasant to have these in the tea garden, where there were plenty of chairs and tables set out for guests and non-residents (the Lodore offers excellent afternoon teas). Facilities include a spa and indoor and outdoor pools. There is a nice bar and plenty of places to sit and relax after your meal. Lovely views from the dining room across the lake. There was plenty of choice of menu and we had an excellent roast beef dinner. Breakfast was also very good with one of the best displays of fruit we've seen anywhere.

Niggles? Very few but we were disappointed with the bar service on our second night - it was obviously the Monday night 'B' team at work. Things were clearly not well organised and we had to wait ages before anyone took our order. Another long wait before any coffee appeared and when it came it was barely drinkable. We gave up and went up to our room to make some ourselves! However, this was a minor event in what was a really good break and we hope to visit the hotel again before too long.

Room Tip: The rooms at the front have the best views (as reflected by the price). If disabled be sure to make...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Odersfelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

Have just returned from a lovely weekend at the Lodore Falls hotel, we had booked a spa day for a bit of pampering and relaxation before my daughters wedding and decided to make a weekend of it. So pleased we did ! The treatments in the spa were lovely and because the weather was beautiful we also made great use of the outdoor pool and hot tub.
The rooms were beautiful and very well maintained, food was superb and service was second to none.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Gail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

from the moment of our arrival the staff could not do enough for us, the tower suite was as described the best view in the hotel with all the luxury of a real quality hotel. we had 30 guests at our wedding and we were able to use the outside pergola as the weather was so good. the backdrop was amazing and the whole atmosphere was magical, the wedding breakfast was prompt and the food very good. the staff were very attentive and the whole day was magnificent. all our guests agreed it was the best venue they had been to. we would highly recommend this hotel for a wedding. if you want real quality attention to detail with superb levels of luxury and all provided by a very friendly and efficient staff then you have come to a gem in the lake district with the views to match.

Room Tip: ask for a lake view room
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank richard m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lodore Falls Hotel

Address: Borrowdale | Keswick, Keswick CA12 5UX, England (Formerly Hilton Keswick Lodore)
Region: United Kingdom > England > Cumbria > Lake District > Keswick > Borrowdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Borrowdale
Price Range: £168 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lodore Falls Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the Lodore Falls Hotel has one of the finest settings in the Lake District, with access to some of the most impressive walks in the area from the front door. The hotel offers the Lakeland welcome associated with family ownership and courteous staff, who are always on hand to welcome and assist you in a friendly way during your stay. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award Winning AA Rosette Lake View restaurant. Famous for style, service and hospitality, the Lodore Falls Hotel offers the perfect location to suit all tastes. Hotel Improvement works 2017 We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel has been completely renovated, from the start of our renovations in January 2017 our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand new luxury spa and a brasserie restaurant with an outdoor terrace, as well as 18 new exclusive bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guests experience. ... more   less 
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Also Known As:
Lodore Falls Keswick
Hotel Lodore Falls
Lodore Falls Hotel Borrowdale, Keswick

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