We stayed for two nights in the Lodore Falls and overall enjoyed the experience very much. We went on a special package which included some extras. One was cream tea on the afternoon of our arrival which was lovely. Huge scones, nicely served in the very comfortable lounge with a spectacular view. Another extra that we didn't get however, was a room upgrade. We were told on checking in that this wasn't available as the hotel was so busy. It certainly was busy and the small print of the deal we booked did say that the room upgrade was subject to availability. Having acknowledged that though, I did think it was dealt with in a rather peremptory manner and it would have been a nice gesture if something else had been offered to make up for not getting the upgrade, for example cream tea on day 2. The room we did have was comfortable and spotless with high quality furnishings and fittings. However it was also quite small, most notably the bathroom, where there wasn't space to put a toilet bag which was inconvenient.
The food (we had dinner both nights) was pretty good for a hotel. Although not top restaurant standards, it was very tasty and well presented with good quality ingredients. Given how many people they were catering for it was commendable and the dinner service was excellent. The same could definitely not be said for the breakfast service. On our first day we intended to take the bus to Keswick which only ran once an hour. We left an hour for breakfast which turned out to be insufficient. Although toast and coffee arrived very promptly (and stood getting cold whilst we waited for our cooked food to arrive) we waited 20 minutes for our order to be taken and had to eventually grab someone to ask. He was rather surly about it and it was another 20 mins before one of the breakfasts arrived. In fairness the quality was good but there was no sign of my porridge which should have come at the same time. Once again I had to grab someone to ask and after another 5 minutes it eventually turned up. By then I didn't have time to eat it as we had to dash for the bus. It was in any case cold, so not very appetising. In effect I went hungry, as all I had to eat was half a slice of cold toast and some fresh fruit. The continental breakfast table was good with a varied selection and on the second morning I stuck to that. We mentioned our experience to the hotel manager that evening who was very gracious and apologetic. He clearly was as good as his word when he said he would look into it, since we were moved to a different part of the dining room the next morning, and the person in charge made a point of ensuring we had been served. On the one had it was good that criticism was properly received and action taken, but I think it would have also been a nice gesture to knock the cost of one breakfast off the bill which didn't happen.
Generally the service was very good and the staff extremely friendly, creating a pleasant atmosphere. Overall, we felt this was a very nice, well run, comfortable hotel, which could have been even better if it had just gone that extra step to recognise when things weren't quite right. I note the manager reads these reviews (a good thing I think). So I hope he will think about what I have said. I know we weren't strictly speaking entitled to the upgrade. but it was disappointing not to get it. We were certainly entitled to the breakfast and one of us (me!) didn't get it. One other good point is that extras like drinks were reasonably priced which is not always the case. We will very probably go back and would recommend it to others.
- Official Description (provided by the hotel):
- Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the Lodore Falls Hotel has one of the finest settings in the Lake District, with access to some of the most impressive walks in the area from the front door. The hotel offers the Lakeland welcome associated with family ownership and courteous staff, who are always on hand to welcome and assist you in a friendly way during your stay. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award Winning AA Rosette Lake View restaurant. Famous for style, service and hospitality, the Lodore Falls Hotel offers the perfect location to suit all tastes. Hotel Improvement works 2017 We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel has been completely renovated, from the start of our renovations in January 2017 our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand new luxury spa and a brasserie restaurant with an outdoor terrace, as well as 18 new exclusive bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guests experience. ... more less
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- Also Known As:
- Lodore Falls Keswick
- Hotel Lodore Falls
- Lodore Falls Hotel Borrowdale/Keswick