We arrived at the Borrowdale Hotel for a romantic short break, during which we also planned to do some walking. We looked forward to the sumptuous luxury which we had previously encountered on visits to the hotel.
At first, we were delighted. Check in was pleasant, the room was small but adequate and the ambience was lovely. It appeared unchanged from our last visit just over two years ago.
However, some problems ensued. The standard of the food was OK, but not brilliant. Certainly not what we expected for the money. The meat served was not of the best quality; both the steak and lamb (served on two different nights) were inferior cuts covered with a thick sauce. The dining room was crowded on the second night of our stay, and after we had ordered our food whilst having a drink in the bar, the staff promptly forgot about us. When I reminded them that we were there, 15 minutes after the time we had booked our meal, the casual response was 'Oh, did no one come and get you? Just pop through now'. This was despite the fact that the maitre d' had come through and escorted other diners to their tables.
The service in the restaurant was also poor. Staff interrupted our conversations, attempted to rush us through our courses and served and cleared in a manner most convenient to themselves, rather than doing it properly.
This is an expensive hotel, costing nearly £400 for two nights DBB including wine with dinner. We expect high standards for this and, while they have been excellent in the past, things have definitely slipped in recent years. This could be due to the Borrowdale recently having become one of a chain, but whatever the reason, I really could no longer recommend the Borrowdale as a good place to stay. I would also hesitate to recommend other hotels within the chain.
- Official Description (provided by the hotel):
- Nestled at the foot of Shepherd's Crag in the beautiful valley of Borrowdale, this 4-star hotel has a totally unique atmosphere enveloping the visitors from the moment they arrive. Built in 1866, the Borrowdale Hotel has an interesting history with the original 41 room bells, which, although no longer working, are still proudly displayed outside the reception area. The AA Rosette restaurant is very elegant and comfortable, which also boasts a superb walk-in wine cellar stocked with some very interesting bottles. During the day the lounge bar and conservatory are open for light lunches and afternoon teas and in the evening a splendid 5 course silver service dinner can be enjoyed in the AA Rosette restaurant with coffee and mints served in the lounges. The 40 cosy bedrooms come equipped with TV, telephone and hospitality tray. For those looking for dog friendly hotels, all of our bedrooms are dog friendly and are available for well-behaved dogs. ... more less
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- Also Known As:
- Borrowdale Hotel
- The Borrowdale Hotel Keswick