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“Very nice, good service, excellent food but over priced.”

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The Borrowdale Hotel
Ranked #4 of 5 Hotels in Borrowdale
Certificate of Excellence
Reviewed 28 March 2014 via mobile

The place is very nice but despite the room being very nice we couldn't help but feel very underwhelmed with the prestige room in view of the hotel pictures and the price to stay here. This was disappointing. The manager gave us a bottle of wine on the house when we mentioned this and the quality of the stay was otherwise good. But a few simple tweaks would make a difference. Such as delivering your paper to the room instead of simply finding out that it is just kept in reception. At least mention this please if this is the case. A nice place that lacks a few special touches and feels overly formal. Too expensive even at the discounted rate we had. A good hotel that just doesn't seem to have the right balance and so leaves you feeling a little disappointed. The price and expectations pitch at the 5 star level. The food and service stand up to this but other things aren't special enough.

  • Stayed: March 2014
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Thank Coxy-S-J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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624 - 630 of 1,015 reviews

Reviewed 26 March 2014 via mobile

We have stayed at the Borrowdale hotel before and reviewed it on here. We returned with great expectations. Our room was clean warm and comfortable. The hotel had been refurbished and was a little more boutique than country living. The staff were friendly though our welcome was not like before, the girl seemed unsure and we even had to ask for the key. We love Borrowdale and hope visit more often but will choose a different hotel because of the dining experience. Our waiters were excellent friendly and hard working. We were horrified to see the Maitre D change his smile to a scowl and tell a waiter to earn some money, to see to bread and water. Nervous looks were being exchanged all night amongst the staff and the atmosphere was uncomfortable. The food last time was delicious. This time some if it was inedible, cold and bland. I ordered a vegetable pie which was topped with mash and served with salad, which was strange. Under the mash was some bland tomatoes chopped carrots and peas. I ordered maple pudding and custard which was like a finger of cake from a smart price cake pack, hard and the custard was curdled. The starter of mozzarelLa and tomatoes was tasteless without even a basil leaf in sight. If I had been doing a blind taste test I would have thought it was all purchased from Iceland. There seem to be strange food combinations like gravy on your ham, salad with mash? Risotto was cold and tasteless. The lamb was over cooked. We appreciate everyone has different tastes but last time everything was delicious, so we were disappointed. The Maitre D speaking to staff in front of paying customers is the reason we will not be returning. The staff are all friendly and hard working and should be appreciated!

  • Stayed: March 2014
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2  Thank saffron_yellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah D, Guest Relations Manager at The Borrowdale Hotel, responded to this reviewResponded 9 April 2014

Dear Saffron_yellow

Thank you for your comments and for your returning visit to Borrowdale Hotel. I am however sorry to hear that your second experience to the hotel has not been a memorable one like the first.

I would like to thank you for your comments as they have been taken into account and I hope that your recent experience of the hotel has not put you off and that you will continue to return to the Borrowdale Hotel.

Kind Regards
Leah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

We had such a lovely time! My mum gave me a voucher for a "Lazy Sunday", I can thoroughly recommend this as a treat for yourself or a gift for somebody special.
We stayed in a Standard Room which whilst compact provided all we needed.
The food was delicious.
The staff were attentive and friendly.
A very pleasant stay!

  • Stayed: March 2014
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Thank Kate_mc75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah D, Guest Relations Manager at The Borrowdale Hotel, responded to this reviewResponded 29 March 2014

Dear Kate_mc75

Thank you for your lovely review from your recent stay with us. I’m really pleased to hear that you enjoyed your visit and we look forward to welcoming you back hopefully in the near future.

Kind Regards
Leah

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Reviewed 25 March 2014

We have just returned after spending 3 nights at the hotel, first time for us, so always a little wary!!.
What a wonderful place to stay. Everything about the hotel is just first class. The food, so much to choose from so now on strict diet!! The staff, what a pleasure to be treated with such courtesy and friendlyness, top marks to all of you. It is not often we stay in hotels, prefering to do self catering, but this will be one where we will return to. Keep up the standards and the good work all of you. Thank you all very much for making our weekend special, it was a treat for our wedding anniversary.

See you all soon.

  • Stayed: March 2014, travelled as a couple
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Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah D, Guest Relations Manager at The Borrowdale Hotel, responded to this reviewResponded 29 March 2014

Dear Lynne G

Thank you for your wonderful 5 star review. It’s so nice to receive feedback from guests, to hear that your stay was satisfactory and that you were looked after by our team of staff.

We hope to welcome you back in the future.

Kind Regards
Leah

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Reviewed 24 March 2014

we visited the Borrowdale hotel for two nights on DBB and can recommend this hotel to all who want a good quality 3 star in a central location. The evening meals were good and the breakfasts excellent. An excellent wine list with affordable bottles. Our room was good and the bathroom well above 3 star quality. The whole hotel was extremely clean and well run by the staff. I would rate this hotel at 3.5 star and can recommend this hotel to all.

Room Tip: please ask for a room away from the road, it wasn't busy when we stayed but perhaps in summer it...
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  • Stayed: March 2014, travelled as a couple
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Thank serviceetc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah D, Guest Relations Manager at The Borrowdale Hotel, responded to this reviewResponded 29 March 2014

Dear Serviceetc

Thank you for your positive review and for recommending the Borrowdale Hotel. We are pleased to hear that you enjoyed your stay with us and that the hotel and food was to your satisfaction.

We look forward to welcoming you back hopefully in the near future.

Kind Regards
Leah

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Reviewed 24 March 2014

As the review title suggests this is going to be a very odd review.
A bit like the curate's egg.
The not so good part: The room we had was small, think about the 80% of the standard size of a Travel Lodge room and you will be in the right ball park. The bath room was tiny.

But both the bedroom and the bathroom have been finished to a very high standard using quality materials.
But what sets of hotel apart is the very high standard of the staff, they are very friendly and extremely helpful; you will be hard pressed to find better team in any hotel.

So don't worry about your room and just enjoy being looked after.

  • Stayed: March 2014, travelled as a couple
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Thank Kieronl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah D, Guest Relations Manager at The Borrowdale Hotel, responded to this reviewResponded 29 March 2014

Dear Kieronl1

Thank you for your review. At the Borrowdale Hotel we are well known for our exceptional customer service and friendliness, it is great to hear that you have received this first class service, providing you with a stay to remember.

I am sorry to hear that the bedroom was slightly on the small side for you, all of our rooms vary in size however they are all refurbished and maintained to a high standard.

We hope to welcome you back to the Borrowdale Hotel again in the near future.

Kind Regards
Leah

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Reviewed 22 March 2014

Just returned from a 2 day stay at the Borrowdale Hotel it was my first visit to this hotel. The service, food and staff were all excellent. Cath and Steve were very efficient as were the East Europeon staff. Steve gave us a very informative wine tasting talk. Unfortunately the weather was not too good but managed to go walking on 2 occasions. Would highly recommend a stay at this hotel.

  • Stayed: March 2014, travelled as a couple
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1  Thank Tatty666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah D, Guest Relations Manager at The Borrowdale Hotel, responded to this reviewResponded 29 March 2014

Dear Tatty666

Thank you so much for your lovely review of your stay with us, I’m really pleased to hear that you enjoyed your visit and that you were looked after by our team of staff.

We look forward to welcoming you back hopefully in the near future and fingers crossed the weather will be better next time.

Kind Regards
Leah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Borrowdale Hotel

Address: Keswick CA12 5UY, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick > Borrowdale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Borrowdale
Price Range: £98 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Borrowdale Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Nestled at the foot of Shepherd's Crag in the beautiful valley of Borrowdale, this 4-star hotel has a totally unique atmosphere enveloping the visitors from the moment they arrive. Built in 1866, the Borrowdale Hotel has an interesting history with the original 41 room bells, which, although no longer working, are still proudly displayed outside the reception area. The AA Rosette restaurant is very elegant and comfortable, which also boasts a superb walk-in wine cellar stocked with some very interesting bottles. During the day the lounge bar and conservatory are open for light lunches and afternoon teas and in the evening a splendid 5 course silver service dinner can be enjoyed in the AA Rosette restaurant with coffee and mints served in the lounges. The 40 cosy bedrooms come equipped with TV, telephone and hospitality tray. For those looking for dog friendly hotels, all of our bedrooms are dog friendly and are available for well-behaved dogs. ... more   less 
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Also Known As:
Borrowdale Hotel
The Borrowdale Hotel Keswick

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