We booked a Desire Lodge for a special occasion, definately not the luxury we were expecting. Door handle hanging off, venition blinds to side windows and patio doors had slats missing and some broken so no privacy, stained sofas, gaps in tops of patio doors so wind howling through, fire broken, 3 tier rusty shelf in bathroom broken and proped up against wall, no mirrors in any rooms only in bathroom, so unable to do you hair and bedroom. Went and discussed with manager who did send someone to fix door hand and shelf and offered to refund us when we got back home. We asked if we could move to another lodge as it wasn't about the money we just wanted the luxury experience that we had paid for and we were told that all lodges we occupied, a blatant lie as there were several that we saw were empty!!
So when we came home we did as manager had suggested and contacted Hoseasons for a refund, surprise surprise, Thanet Well did not reply to any emails from Hoseasons and 3 weeks later Hoseason refunded our money themselves as a gesture of good will, Thank you Hoseasons. We will not be returning to Thanetwell and will not recommend them to anyone else!!
- Official Description (provided by the hotel):
- Thanetwell Lodge is a beautiful self catering Scandinavian style wooden lodge situated in the heart of the Northern Lakes surrounded by unspoiled countryside and fantastic views. it is the ideal base for countryside pursuits or just somewhere to “get away from it all”... ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and Agoda so you can book your Thanet Well Lodge Retreat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Thanetwell Hotel Greystoke
- Thanet Well Lodge Retreat Greystoke, Cumbria