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“Never going back. Rude and unwelcoming.” 1 of 5 bubbles
Review of Engine Inn

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Engine Inn
Ranked #11 of 14 Cartmel B&B and Inns
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Never going back. Rude and unwelcoming.”
1 of 5 bubbles Reviewed 2 March 2014

The first time I stayed in the area and visited this pub with friends I found the owners rude and unwelcoming. We wanted to get some lunch however when we discovered food wasn't being served we were practically laughed out of the pub by the owner when we asked if anywhere else may be at 3pm in the afternoon. Something that I felt was unnecessary. When we loosely mentioned we might go back in the evening the owner was very abrupt stating if we were likely to come back we better order in advance and give them enough time to prep because we were a large group - which ordinarily would be an understandable request with a small village pub but the tone was clear that they'd rather we didn't return.

Several months later we were in the area and decided to give the pub another chance. After a few afternoon drinks we decided we'd book for a meal the next evening and luckily the landlady was slightly more accommodating of us this time - initially. Although we accepted that the pub was busy and there may be a bit of a delay, after ordering drinks the owners brought over 3 pints for the men and left 7 empty glasses on the table without the bottle of wine for us for over 15 minutes. Meanwhile we watched both owners flit back and fourth between other tables and rooms before bringing over our bottle. Eventually our orders were taken and we waited for our homemade pub food.

Once all of our mains were delivered to the table it became quite clear that the quality was low - especially in comparison to the price. Several members of our group could not finish (or in some cases really start) their burger as they felt the quality and taste was extremely low considering the menu stated these were 'homemade'. Only some time after finishing with our mains did staff appear and ask if everything was ok - which is when we brought up the fact that the burgers were not. The complaint was greeted with an argumentative tone and extreme rudeness - something I have never witnessed through any kind of 'customer service'. The argument continued until the owner agreed to remove the cost of one overpriced burger (despite stating this was 'average' for the area - it seemed somewhat steep in cost from my perspective of living in London where prices are usually higher than average).

I am genuinely shocked at the amount of great reviews this pub has received and can only assume that the owners of this pub have a very clear outlook on what kind of customers they'd like to have in their pub and a group of late twenties-early thirties in the area for an outdoors type holiday are apparently not welcome.

  • Stayed February 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
12 Thank HonestFair16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 reviews from our community

Traveller rating
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    23
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    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Worcester, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 February 2014

Firstly I need to point out we got a deal via KGB Deals for £99 for two nights B&B and evening meal on the first night which was an absolute bargain!

The hotel is quite easy to find as its on the main road, parking is limited but we managed to park both nights we stayed within the grounds of the pub.
The external building fabric was in OK condition with some decor required, that said with the storms and rain within the area I'm not surprised. The internal area of the pub and room we stayed in was decorated well, and is in keeping with the vintage style of the building.

The food was great and reasonably priced, so much so we decided to eat their on the second night instead of going out as we had planned so we can recommend the fish & chips, double burger, blackened Cajun chicken & mixed grill.

Over the two days we were there we met with several different members of staff who were all great and very friendly, so I am confused as to why someone has commented stating that staff were rude as we did not find this at all.

I nearly forgot about the real ales! A great selection, I didn't manage to try them all but that's something I will do next time!

We will be staying here again no doubt about that especially with it being in an area that allows easy access to the lower lakes.

Thanks to all at The Engine for a great time!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mikeilloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

another successful KGB deal the engine inn was all you expected it to be and more with good food evening and at breakfast. which i may add was freshly made and piping hot.good local feel about the pub but we were made to feel very welcome. our room on the small size but clean and had all we needed. would return thanks to all the staff.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jeanette078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Have just spent two lovely nights in this very quaint Cumbrian Inn .We received a warm ,friendly welcome and were shown to a cosy ,comfortable room (room 5). Evening meal was fabulous- locally sourced and delicious .Breakfasts each morning were excellent and piping hot. Service too was first rate - helpful and friendly.A lovely culinary experience.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank butterfly5444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

If it's a hotel you want then book a hotel.

We booked the engine inn as part of a KGB deal.

The Engine inn was everything you expect from an inn, proper local feel to the bar and full of friendly locals. Coal fires in the bar and lounge areas really warmed you up when coming in from a cold day.
On our arrival, Chris said he would put the heating on in the room that had it warm in no time.

My wife and I had 2 fantastic nights sleep on an extremely comfy bed even though we retired before the bar was shut. We ate in the engine inn on the first night and the food was out of this world, very tasty ! The breakfast next morning was probably the best breakfast I've tasted.

We ate in the rose and crown on the second night for location variety but the meal didn't compare to the engine inn. My wife ate only half of the meal where the engine inn meal was polished off.

We found the owners to be very friendly and attentive, the owners daughter even lent her hair dryer to my wife ! And we were asked late one night if we wanted anything from the local takeaway. Very friendly !

The room was a little dark in the decor colours, where lighter colours would change the whole feel to the room, and we could hear the downstairs public hand drier. The bathroom was fantastic and the shower very warm and powerful.

All in all, a very warm atmosphere and enjoyable stay.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank roseyandian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
Level Contributor
110 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

We found this little gem via a KGB deal. We arrived on a Saturday afternoon for a two night stay and were checked in and shown to our room by the owners daughter. Our room, room 1, was quite small but was fine for a weekend break. Given that the pub is very old it was a pleasant surprise to find modern decor and a modern ensuite shower room. With an LCD/DVD TV, tea and coffee making facilities and toiletries supplied in the bathroom the room had everything one would expect. The bed was comfortable with good quality linen and the shower was powerful and hot. The only small gripe was that there were no bedside or reading lamps which meant that we had to use the main light if we wished to read in bed. Our room was directly above the bar area and so there was some noise on the Saturday night as it was very busy with locals. Even so, it wasn't too intrusive. Breakfast was excellent with orange juice, a choice of cereals and freshly cooked locally sourced ingredients making up a hearty cooked breakfast. We ate lunch and evening meal on our first day and both meals were excellent and fair value. Locally brewed excellently kept cask ales are available. Unfortunately an evening meal was not available on the Sunday evening, the owner saying that it was too quiet to justify keeping the chef on for the evening. This was a disappointment and it would have been good to have been informed of this beforehand. However, this was only a minor hiccup of an otherwise excellent break.

Room Tip: We had Room 1. It is above the bar so expect some muted noise if you wish to retire before the bar...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

We arrived after a long drive to find I'd booked the wrong dates. This was not a problem as the friendly barmaids cheerfully changed it at no extra charge and took our bags up to our room.

The pub is anchient and it and the village look better than movie set with a warm cosy atmosphiere in the bar and restaurant.

We arrived on 'grill night' and invited friends to join us. The mixed grill and steaks were huge and perfectly cooked, which we consumed with a wonderful selection of their traditional craft beers, all for a very reasonable (for Sydney) price. Also my Italian girlfriend said their wine was better than she'd had in Italy.

The local customers were friendly and amusingly, chucked at us because we had friends from more than 5 kms away.

In the morning we had a fantastic full English breakfast with all the trimmings including eggs, bacon, sausage, black pudding, tomato, mushrooms and even baked beans. Also they were happy to cook eggs to my girlfriends requirement for no dairy.

For an old pub, the bed room was well equiped with a big comfortable bed and great bathroom with full sized bath. The room was simple 90s but for me, could have used more of the old time cottage feel of the rest of the inn but it had everything we needed.

Dispite being so close to the turist mecca of the Lake District and not far from the city of Lancaster, Cart is incredibly isolated. Though there was free Wifi, there was virtually no mobile phone reception and no tourist tours where offered though there was a fantastic local cheese shop and micro brewery.

The railway station is only 100m away but if you want to get around you are going to need a car. But if friendly, timeless rural authenticity and getting away from it all, is what you are after then this is the place for you.

We really enjoyed it and will stay again if we are in the area.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Engine Inn

Property: Engine Inn
Address: Station Road | Cark-in-Cartmel, Cartmel, Grange-over-Sands LA11 7NZ, England
Region: United Kingdom > England > Cumbria > Lake District > Grange-over-Sands > Cartmel
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #11 of 14 B&Bs / Inns in Cartmel
Price Range (Based on Average Rates): £
Hotel Class:4 star — Engine Inn 4*
Number of rooms: 5
Official Description (provided by the hotel):
Country Pub with Dining and Accommodation. Good Beer Guide from 2009. Home of the Naga Viper Madras. ... more   less 
Reservation Options:
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Also Known As:
Engine Inn Cartmel, Cumbria

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