My partner booked us a weekend away here as a valentines surprise. We checked in, the gentleman was 'ok' took us to our room and left. The room looked lovely but had a terrible smell of damp, we had to leave the bathroom door open to air it! Going down for food, if your a fussy eater the menu isn't fab, the staff all look like they have the weight if the world on their shoulders....and to be spoken to nicely ...you have to speak in a posh tongue! Us being from Newcastle , a lot of people don't understand our accents which is fine but to be made to feel inferior because of it is wrong! My partner asked for a plain pizza but was told it was pepperoni or nothing but the manager did say he would 'pick the pepperoni off if we wanted' asked for a plain burger with none of the spices on but we were told they were basically frozen burgers and couldn't change them. I asked for a steak with peppercorn sauce instead of the Stilton and port sauce as I'm allergic to cheese, my partner eventually settled on fish and chips! As I bit into my sauce covered steak i was shocked to be able to taste cheese, I told a member of staff who assured me there was no cheese in it. I said to my partner 'if it's not cheese then the cream is off'...along came the manager who basically couldn't be bothered to listen, said it tasted fine to him but, and I quote, 'sometimes accidents happen in the kitchen and ingredients can go off' after costing me £20 I wasn't about to waste it so I scraped the sauce of and begrudgingly ate it! Breakfast all the staff are miserable and need a customer service refresher course. We asked for some clean towels but wer told to wait till they came to refresh the room- 3 hours later still no clean towels, cups and no refreshed room but plenty attitude from the gentleman behind the desk! Whilst eating my Sunday dinner, I pulled out of my mouth a bit of rope that holds the joint of beef together, shocking that it would escape the kitchens attention whilst dishing up!telling the gentleman what I had found he basically shrugged his shoulders, no apology no nothing and took my plate away. His attitude stinks and is the least helpful and cooperative person I have ever met. I felt deflated, angry and very upset. I had been made to feel not good enough, common and frowned upon! I feel we were badly treat either because we weren't 'posh' or because we are gay. The whole trip was a disaster, my partner went down and complained and was basically told that we wer imagining it and I was being silly. Because I was upset I just wanted to leave... We were refunded for the Sunday night because we wer leaving early but we're told " I will refund you only on the understanding you don't give us a bad review" TOO LATE. As I left there was no apology, no explanation for the way he made me feel just a simple goodbye! To me that speaks volumes....if he gave 2 hoots about his guests and what we thought he would be correcting his mistakes! I will not recommend this place to anyone, if your face fits your welcome, if not....LEAVE. I'm disgusted.
- Official Description (provided by the hotel):
- Luxurious Bed & Breakfast Accommodation Irton Hall offers an impressive thirteen rooms of Bed and Breakfast accommodation, ranging from spacious doubles to family rooms. All accommodation includes en suite bathrooms, together with a range of in-room extras such as FREE WiFi, flat screen TV, iPod dock and tea and coffee-making facilities. Irton Hall has an on-site bar for all guests, offering local ales and a range of beverages. Breakfasts are served in the lounge bar, with Full English Breakfast and lighter continental options available. ... more less
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- Also Known As:
- Irton Hall B&B Eskdale, Lake District, Cumbria