Following our arrival on Friday 02 March 2018 we realised that the hot tub had only just been turned on and so was not warm enough until the following day. This ended up being the least of our problems. Later on the Friday evening we experienced 4 power cuts resulting in us being sat in darkness on and off for over 2 hours. Following the power cut we were then without heating for our entire stay with only a wood burner and one electric heater to keep the whole place warm. The on site management only proved wood for the fire and offered no further help or assistance. Resulting families slept on air beds in the living room as this was the only place warm enough to sleep as the wood burner gave out Good heat. We complained to Sykes Cottages on a number of occasions but didn’t receive contact back until Monday 05th March. Terrible on both parts. Following our arrival Home, we then received further contact from Sykes saying the owners of Bigland Hall Cottage denied that we were without heating! This was completely shocking and we are now in a position where it’s our word against theirs.
Oak Cottage is beautiful but absolutey ruined by its on site management. Would never return and feel very disappointed as the weekend was dampened by this and the way it was managed. Not a good experience. Would avoid Bigland Hall and also Sykes cottages for that matter.