My husband, our 10 month old baby and myself stayed here for 2 nights in August.
Booked this as a treat and were thrilled when we arrived to see we had been allocated a large, comfortable 'family' room when we had only booked a standard double.
There was a small room off of the main room with bunkbeds (and room for the cot which was provided - a proper cot as well with all bedding - not the normal plastic flimsy travel type). The main room had a huge double bed - settees, tea/coffe making facilities and water provided. The bathroom looked recently refurbished with a range of toiletries provided.
The kiddies room is divided from the main room by glass doors which have light fabric curtains - if you have a baby this really is unsuitable the flickering from our TV woke our baby several times - more solid doors or blackout curtains would be easy to put in place and would make the separate childrens room worth having.
We booked this as a late deal and did not know ultimately which hotel we would be placed although I must add our stay was not cheap costing £300 in total. (£199 for Sat night b&b and £99 for Sunday night) therefore we did expect some standards - the main one being a little peace and quiet.
Our journey from the west country took nearly 7hrs and when we arrived after spending so much time looked forward to relaxing in our room and allowing our little one to have a good crawl around to burn off some energy - however - the first thing that hit us was that our room seemed to be above the area where the staff who smoked took their ciggie breaks! Just under our windows - also it seemed the bottle store was nearby and there was an almost continuous clatter and clank of bottles. In addition to this and probably the most irritating thing was the constant humming noise of what we thought must be a refridgeration unit or maybe an industrial extrator - again just below our room.
We waited for some time to see if these noises would stop and when they didn't reported them to reception, after 3 calls the duty manager came to our room - she closed our window (keep in mind this was in August!) to see if she could still hear the noise - which we and she could - I am amazed others haven't complained as ours wasn't the only room overlooking this area. The staff seemed to move their rest room and the clanking of bottles stopped but the humming noise persisted until 11pm that night and didn't come back on for the remainder of our stay - we never heard back from the duty manager and cannot understand why it took 4 hours to switch off - whatever it was.
At approx 7am the next morning we could hear doors banging - as there was so much noise from doors we can only assume we could hear doors on other floors as there were only 2 other doors near to ours - perhaps the hotel owners should sleep in some of their rooms to experience this - I know we have a baby so don't get lie in's but there was no chance at all.
I had to request a baby cot - twice before one arrived.
Reception staff were keen to encourage us to book our evening meal but like other reviewers we were only keen to have a light dinner early on before putting our baby to bed - we didn't have a sample of a menu and the only menu we could see was for the main restaurant and at in excess of £45 per head decided this was a little extravagent when we were not overly hungry and also if others were paying this, they probably wouldn't appreciate the noise of a 10 month old. There is another restaurant but nowhere did we see a sample of the menu (with prices) for the Ruskins restaurant - undoubtedly this would have been more suitable and I am sure if we had been able to see a sample menu we would have booked and dined there - as it was we drove the 4* restaurant up the road who had a menu with prices on display.
The hotel has some great attributes - it's location on the edge of the lake - the lovely conservatory - the comprehensive wonderfully cooked breakfast - the luxurious bedding and great decorative order of the rooms - it is only a real shame that we felt let down by the attention to detail (no sample menus in rooms/blackout curtains) - and most of all providing peace and quiet for guests and following up on customer complaints did not seem important to the staff on duty during our stay.
We would welcome a response from the management of the hotel as they seemed disinterested in our contact with them during our stay - not once when we complained of the noise did they suggest an alternative room.
So to sum up - a lovely luxurious hotel - only don't go if you want peace, quiet and attention from the staff if you have a problem. In retrospect we should have complained far more vocally at the time - because we had a 'reduced last minute rate' we felt uncomfortable doing so - had we have paid the full rate for our room (in excess of £300 per night) we would have been seriously disappointed.
- Official Description (provided by the hotel):
- Overlooking nothing but the Lake.....Just a stones throw away from Lake Windermere, 4 star luxury hotel with 17m pool and the only Aveda Destination Spa in the England. Choice of 2 restaurants, 2 rosette Lakeview and John Ruskins Brasserie offering a range of dining experiences. Superfast fibre optic WIFI is available FREE in all bedrooms and meeting rooms at Lakeside. ... more less
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- Also Known As:
- Lakeside Hotel Newby Bridge, Lake District
- Lakeside Newby Bridge