After booking another hotel in cartel that let us down we were left with nowhere to stay during race weekend. The hotel staff and facilities not only exceeded our expectations but we felt were exemplary to their industry.
The customer service was so good I felt like I was staying at the Four Seasons chain. Although Im sure I asked annoying questions they never made me feel uneasy. Myself and girlfriend felt like royalty from every single member of staff and after the last few weeks we've had we really needed this.
Upon arrival the check in was so smooth and stress free, I was greeted by a friendly chap dressed smart who helped me get everything out of our car, took it up to the room and then parked my car in a free car park, and provide a straightforward diagram as to where it was located.
The check in staff gave us a beautiful room that over looked the lake, comfortable bed with plenty of space. The whole weekend we experienced some of the best customer service I've ever experienced.
The spa is very modern and been recently updated, the staff here are very friendly and will do anything to make you feel relaxed, they made me some warm green tea with honey.
The in room dining was very easy, never felt difficult I asked for some more milk and was almost at the door before I put the phone down. We also had access to free wifi in the room that was very good.
We stayed here during the Cartmel Races and the hotel booked us a cab both ways and cost just over a tenner each way and turned up on time even though I was concerned as I didn't have signal. (o2 is poor in the lakes, 3 network is brilliant)
The location is perfect i think its pretty central to everywhere we wanted to go to.
As you can see we enjoyed our stay very much and I hope when you read this review you decide to stay here and also other hotels take note and understand customers don't mind paying a little bit more for truly unforgettable moments. I'll remember our weekend for the rest of my life.
Thank you to all the staff and please keep up this small attention to detail.
- Official Description (provided by the hotel):
- Overlooking nothing but the Lake.....Just a stones throw away from Lake Windermere, 4 star luxury hotel with 17m pool and the only Aveda Destination Spa in the England. Choice of 2 restaurants, 2 rosette Lakeview and John Ruskins Brasserie offering a range of dining experiences. Superfast fibre optic WIFI is available FREE in all bedrooms and meeting rooms at Lakeside. ... more less
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- Also Known As:
- Lakeside Hotel Newby Bridge, Lake District
- Lakeside Newby Bridge