The hotel failed to provide us with the accommodation we had asked for, this despite our having booked several weeks in advance, and reconfirmed prior to arrival, both times specifying our exact requirements. A straightforward request, one would have thought. But no, we were assigned the wrong room and then kept waiting in the wrong room while the member of staff disappeared to try and correct the mistake. We were then advised by 'phone that the 'wrong' room would be reconfigured to the 'right' room. Cue, eventually, the arrival of the maid to push and pull the furniture, strip the bed and dump the excess linen in the corner. The result? Two exhaused, frustrated guests left with a hotchpotch of a room that looked far worse than when we had walked in half an hour previously. No apology, no offer of alternative accommodation, no invitation to wait in the lounge while the room was prepared. No initiative in the minds of the hotel staff! I ventured to discuss the matter later with front desk and was met with incomprehension, and worse, indifference. Our expectations were well and truly dashed and we were glad to get away. But the bill made us wince. The charges are comparable to London. Unfortunately the service is not.
- Official Description (provided by the hotel):
- Overlooking nothing but the Lake.....Just a stones throw away from Lake Windermere, 4 star luxury hotel with 17m pool and the only Aveda Destination Spa in the England. Choice of 2 restaurants, 2 rosette Lakeview and John Ruskins Brasserie offering a range of dining experiences. Superfast fibre optic WIFI is available FREE in all bedrooms and meeting rooms at Lakeside. ... more less
- Reservation Options:
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- Also Known As:
- Lakeside Hotel Newby Bridge, Lake District
- Lakeside Newby Bridge