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Swan Hotel & Spa
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Reviews (1,455)
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All reviewsthe riverroom restaurantnature traillovely hotelsunday lunchbar areastandard roombirthday treatbeautiful settinglovely foodbar menuhigh standardweekend breakboth nightsfish and chipssauna and steam roomwedding anniversary
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882 - 887 of 1,455 reviews
Reviewed 29 December 2013

The upsides: great breakfast, pleasant front desk staff, and a nice gym with good steam room and friendly gym staff. At the same time: small rooms with uncomfortable duvets that made us sweat profusely throughout the night (we adjusted the temperature, that wasn't the issue). The restaurant doesn't reserve any tables for guests staying in the hotel which we thought unusual - so we ate at the pub, where we waited over an hour for our main dish because someone forgot to put the order in. They offered free dessert. Very expensive food and drink for Christmas Day. I pre-ordered the wine as requested for Christmas Day but they got the selection wrong for both lunch and dinner (at dinner the server wasn't aware of any order being placed). We found out the more expensive room ("Deluxe room") entitled us to free movies and a higher floor - slightly underwhelming. The trails weren't very impressive in the area, so if coming from London or elsewhere without a car it might be best to bring a few books. Packed full of kids over the holidays which is great, but not necessarily for a couples escape over Christmas break. Overall, a bit disappointed as they just couldn't seem to get it right, and we were very much looking forward to coming home which shouldn't be the case when a stay is excellent.

  • Stayed: December 2013, travelled as a couple
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Thank Londonoutbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

We have been to the Swan 5 times and go every year for our wedding anniversary. The hotel was refurbished completely a few years ago and the rooms are lovely. It's great for kids too, we take our baby boy swimming there and the pool is great for kids, it's open to non residents as well as residents but it's usually really quiet (much better than local council run pools!)

Stayed: July 2013, travelled as a couple
1  Thank MrsC1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013 via mobile

I decided to take my partner here after our civil partnership for a few days away and we were not disappointed on arrival!

We had a suite which was absolutely beautiful and cleaned on a daily basis with all the room amenities being topped up on a regular basis.

The staff were pleasant and we were made to feel very welcome throughout our stay! The staff could not do enough for us.

Upon arrival we were welcomed with a complimentary box of chocolates welcoming us on our honeymoon.

The first evening we went for a lovely meal however, found food to be quite expensive for what we got but as we didn't want to drive anywhere we were happy to pay it.

The only thing is when you're staying there for a few days the food is repetitive and looking at the same old boring menu becomes a chore!

The breakfasts were beautiful and you could have as much as you wanted.

The spa facilities were lovely but one downside to the experience was children! We were there for a mini honeymoon and whilst trying to enjoy the spa facilities this was spoilt by children having swimming lessons in the pool.

For the price of the suite we would have thought the facilities were exclusive to guests however, this was not the case!

Overall I would rate our experience a 7/10.

Stayed: November 2013, travelled as a couple
1  Thank RyanKirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

Stayed for 1 night and every service was very good. Handy location although a little close to a busy road. Food is very good at reasonable prices. Breakfast was excellent. We did not use the spa. Hotel area is full of chill out areas where you can relax often in front of a log fire.

Room Tip: Deluxe rooms overlook river
  • Stayed: November 2013, travelled as a couple
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1  Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

A very dissapointing meal. For one of the more expensive restauarants in the area and a very interesting menu:
- the service was amateurish and surly.
-one of the meals was cold when it arrived and was simply represented with the same food having been through a microwave
-the starter portions were miniscule

  • Stayed: November 2013, travelled with friends
    • Value
    • Service
Thank Nick z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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