Had a lovely night and dinner on valentines evening, i tried some of the products that were in our bedroom ( NOT clearly marked as NOT complimentary ) and found them to be good products , I took them home and also bought £95 of said products to bring home!!
On returning home we got a phone call to say that we had to pay for the ones out of the room?? if we'd know that was the case we certainly wouldn't have spent an extra £95 and then £101, I said the products were good , but not £200 worth of good !!!!!!
what a shame this action spoilt our evening, will not be returning to The Swan again, so guests BEAWARE the products in your rooms are not comps - cons maybe ???
- Official Description (provided by the hotel):
- Situated on the picturesque River Leven at the southern tip of Lake Windermere, this 17th-century coaching inn is full of character and charm, but also offers well-equipped rooms, first-class leisure facilities and a fabulous ESPA spa. Enjoy the cosy, traditional lounges with roaring log fires, sample a unique local ale and enjoy a first-class dinner from the extensive hotel menu. The chef makes a point of finding the very best natural ingredients from local sources. If you're planning on a family trip, you'll find that The Swan has excellent facilities for children. Whether it's books and toys available in the library, a special restaurant menu or the complimentary milk and cookies served up at bedtime, younger guests are well looked after. Of course, there are many opportunities for them to play too - both in the hotel's 14 acres and the beautiful surrounding countryside. Whatever the reason for your trip, business or pleasure, you can be sure of the warmest of welcomes and will have the perfect base for exploring the wonderful beauty of the Lake District. ... more less
- Reservation Options:
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- Also Known As:
- Swan Newby Bridge
- Swan Hotel Newby Bridge
- Swan Hotel & Spa Newby Bridge, Lake District