I've been coming to the Lakes for a long time and this place used to have a superb reputation but things have sadly slipped.
We visited whilst staying locally and found the service to be very patchy.
Some staff were lovely and helpful but some were very jobs worth and would be better suited to working for the local council.
We ordered coffees but after waiting 10 mins gave up and got a refund. It wasn't a busy time and there were plenty of staff around but no one really cared.
The spa staff were quite rude and talked down to us so we didn't bother booking any spa treatments for me and my daughter and went elsewhere instead.
The thing is, it doesn't cost the hotel anything extra to have polite, friendly and efficient staff so I just don't understand why the management have let things slide so much.
The hotel itself is in a gorgeous spot and is well presented inside and out but for me it's the people who are letting the place down.
- Official Description (provided by the hotel):
- Situated on the picturesque River Leven at the southern tip of Lake Windermere, this 17th-century coaching inn is full of character and charm, but also offers well-equipped rooms, first-class leisure facilities and a fabulous ESPA spa. Enjoy the cosy, traditional lounges with roaring log fires, sample a unique local ale and enjoy a first-class dinner from the extensive hotel menu. The chef makes a point of finding the very best natural ingredients from local sources. If you're planning on a family trip, you'll find that The Swan has excellent facilities for children. Whether it's books and toys available in the library, a special restaurant menu or the complimentary milk and cookies served up at bedtime, younger guests are well looked after. Of course, there are many opportunities for them to play too - both in the hotel's 14 acres and the beautiful surrounding countryside. Whatever the reason for your trip, business or pleasure, you can be sure of the warmest of welcomes and will have the perfect base for exploring the wonderful beauty of the Lake District. ... more less
- Reservation Options:
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- Also Known As:
- Swan Newby Bridge
- Swan Hotel Newby Bridge
- Swan Hotel & Spa Newby Bridge, Lake District