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“Spa Break” 5 of 5 bubbles
Review of Whitewater Hotel & Leisure Club

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Whitewater Hotel & Leisure Club
Ranked #4 of 5 Hotels in Newby Bridge
Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Spa Break”
5 of 5 bubbles Reviewed 1 May 2014

My friend and I spent two night here as part of a spa package. The package was excellent VFM. I think the staff are some of the best I have encountered as no request was too much trouble. They even found a vase for a small bunch of tulips someone had given my friend en route. Finally I have to say that the food was wonderful and the steak was one of the best I've ever tasted as it was perfectly cooked (Medium). Thank you to the staff for making this a memorable break for all the right reasons.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Mags733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 5 May 2014
Dear reviewer,

Many thanks for sharing your experience with us on the TA forum and for the excellent 5 star rating. We are pleased you enjoyed the Spa experience and such high praise for the food!
As a thankyou gesture and in the hope we will see you make a return visit, we would love to offer you a 15% discount off the best available rate, simply call the hotel direct to check availability and we will quote you a reduced rate. You will need to give your TA pseudonym to receive this offer.
Thanks and Regards,
The Team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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839 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
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  • English first
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English first
Barnard Castle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 April 2014

I went with a group of ladies for my 30th birthday and we did get down graded from the original package we were on but what we received was fantastic. Staff were friendly and efficient. Food was superb lots of choice some needed a supplement but you don't mind paying it because of what your getting, we also received bottles of prosecco for the mix up. The spa and facilities were lovely and relaxing. All in all I don't have a bad word to say I found everyone polite and helpful and throughly enjoyed my nights stay.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarahmumof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 5 May 2014
Dear reviewer,

Many thanks for sharing your experience with us on the TA forum, and we are pleased to read you and your friends enjoyed your birthday celebrations and stay with us. Particular thanks for the 5 star rating!
As a thankyou gesture and in the hope we will see you make a return visit, we would love to offer you a 15% discount off the best available rate, simply call the hotel direct to check availability and we will quote you a reduced rate. You will need to give your TA pseudonym to receive this offer.
Thanks and Regards,
The Team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 29 April 2014 via mobile

We stayed at the hotel in a family room for nights. Room was clean, spacious and plenty of tea and coffee facilities which were replaced every day. Breakfast was nice with a fair choice of hot and cold options.

Spa and pool facilities were great, the staff there and in the hotel were very friendly and always happy to help.

Would definitely recommend the hotel to others

Stayed April 2014, travelled with family
Helpful?
Thank thedavidson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 30 April 2014
Dear reviewer,

Many thanks for sharing your experience with us on the TA forum, and we are pleased to read you and your family enjoyed your stay. Particular thanks for the 5 star rating!
As a thankyou gesture and in the hope we will see you make a return visit, we would love to offer you a 15% discount off the best available rate, simply call the hotel direct to check availability and we will quote you a reduced rate. You will need to give your TA pseudonym to receive this offer.
Thanks and Regards,
The Team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

My Mum booked this for a 'Mother and Daughter' spa/bonding/birthday weekend and it certainly didn't disappoint. Staff amazing, food delicious, room lovely, location ideal so would recommend it to anyone who would like a hotel/spa in the Southern Lakes. Spa treatments lovely too. Big thanks go to Laura, Robyn, Ann, Jess and Sam who we badgered for information and were always happy to help. Would definitely recommend a stay here on your own, with a partner, with a family or even with your Mother!!!! Hopefully will return one day - enjoy your days off guys! Big regards, Judy and Cathie

Room Tip: See previous comments x
See more room tips
  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank catiemeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 30 April 2014
Dear Catiemeg,

Many thanks for talking the time to write your review and for the fantastic 5 star rating. We appreicate all feedback but of course it is made better when reading the great review and achieving a high score, so thanks! Your review will be displayed on a notice board so that staff can see where praise has been given and to let them know you appreciated their efforts.
As a thankyou gesture and in the hope we will see you make a return visit, we would love to offer you a 15% discount off the best available rate, simply call the hotel direct to check availability and we will quote you a reduced rate. You will need to give your TA pseudonym to receive this offer.
Thanks and Regards,
The Team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

We had a one night stay at Whitewater which we enjoyed very much and are planning to go back. The staff were all friendly and helpful, the room which we stayed in was well equipped and clean. Very pretty location and good location for any driving enthusiasts, fantastic roads a stone throw away, amble car park, motor museum just down the road which can include a boat trip down the lake. Gym and pool were great and enjoyed the steam room. Breakfast was lovely and the restaurant looked out over the river, all in all very good.

Room Tip: There are limited rooms with balcony's, asking for one makes the room much nicer.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 28 April 2014
Dear reviewer,

Many thanks for taking the time to write your review and the perfect 5 score! We are really pleased you enjoyed your stay with us and exploring the great amenities & attractions nearby.
As a thankyou gesture and we would love to see you return, we will offer you a 15% reduction off best advertised rate if you call the hotel direct and quote your TA pseudonym.
Thanks and regards,
The team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancs
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 27 April 2014 via mobile

Lovely clean hotel in a lovely area, but you need a car to get out and about, room was clean and spacious, free wi fi, sky sports for hubby, well stocked tea tray with a caffeitare which was a nice touch. Health club was great, good gym and swimming pool, enjoyed the sauna and steam rooms. We had no complaints about the cooked breakfast, plenty to choose from. Lastly the young, local staff were extremely friendly and helpful, would definitely return.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Samkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 28 April 2014
Dear reviewer,

Many thanks for taking the time to write this review and the 4 score. We appreciate all feedback but of course it is great to receive positive comments and the higher scores.
As a thankyou gesture and of course we would love to see you return, we will offer you a 15% reduction off best advertised rate if you call the hotel direct and quote your TA pseudonym.
Thanks and regards,
The team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 April 2014

We we're planning a weekend break at the end of November 2012 and spotted White water hotel on Groupon, it looked great and a good deal so we booked. We drove up from Sheffield to arrived to at the hotel which is set on a beautiful river with water crashing over the weir, surrounded by hills, of course it is its the lake district..... ,the room was ok, carpet a bit worn, but who can afford a hotel refurb these days,but it was well presented and most importantly clean. Staff were courteous and helpful, had a drink at the bar very nice with big Christmas tree and we had a steak meal with veg and potatoes for dinner in the restaurant and the food and service were excellent, we looked around and there were plenty of nice people also enjoying their stay. The breakfast the following day was equally enjoyable. The spa and swimming pool were clean and the gym was adequate, my wife had her nails done there, yet again staff we're great. We are a little fussy when we are on a break and found this hotel quaint well run, fantastic food and overall good quality, plenty of near by walking the weather was sunny frosty with snow capped mountains, i know its more than a bit late but i wrote this review on the basis of going back there soon and thought I'd spread the word, hope its still as great, looking forward to it, good luck and happy holidaying

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickle2014, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review, 28 April 2014
Dear reviewer,

Many thanks for taking the time to write this review, albeit late, and the 4 score!! We appreciate your feedback.
Of course we would love to see you return and we will be happy to offer you a 15% reduction off best advertised rate if you call the hotel direct and quote your TA pseudonym. Hope to see you soon!
Thanks and regards,
The team at WWH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Whitewater Hotel & Leisure Club

Property: Whitewater Hotel & Leisure Club
Address: Lakeland Village Newby Bridge, Newby Bridge LA12 8PX, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Newby Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Newby Bridge
#3 Family Hotel in Newby Bridge
#4 Luxury Hotel in Newby Bridge
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Whitewater Hotel & Leisure Club 4*
Number of rooms: 38
Official Description (provided by the hotel):
4 STAR PROPERTY WITH A ONE ROSETTE FINE DINING RESTAURANT AND THE DOLLY BLUE BAR AND GRILL RESTAURANT. SITTING ON THE BANK OF THE RIVER LEVEN, THIS PROPERTY OFFERS STUNNING VIEWS AND THE PERFECT BASE TO EXPLORE THE AREA. CLOSE BY ARE THE LAKES AQUARIUM, HAVERTHWAITE STEAM RAILWAY, LAKELAND CRUISES, BEATRIX POTTER AND THE LAKELAND MOTOR MUSEUM FEATURING THE DONALD CAMPBELL BLUEBIRD MUSEUM. THE PERFECT LAKELAND VENUE! ... more   less 
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Also Known As:
Whitewater Hotel And Leisure Club
Whitewater Hotel & Leisure Club Newby Bridge, Lake District

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