I've stayed in quite a number of B&Bs in my time and I can say hand on heart that I've never received service of the level that Scales provided. Every annoying request that I had was handled brilliantly and they even went so far as to get up extraordinarily early to provide breakfast to us as we had to set out at the crack of dawn for a cycling event.
The reception area is very cosy (and we appreciated the tea and cake after a very long journey) and the room was very comfortable. There were plenty of towels / bedding and in the unlikely event that the radiators would not suffice for your warmth, there was even an electric (oil filled) radiator and a separate electronic fan heater to heat you up.
One really clever touch I noticed was using the heat from the back of the room fridge to warm a cupboard near the front door where you could put your damp clothes to dry ready for the next day. Nothing like putting on toasty warm gloves before heading out into the brisk northern air. :)
Only two minor things I'd note about the room that weren't perfect were that the shower had fairly low pressure (and was difficult to get the temperature right on) and that the bathroom fan was a little noisy (maybe off balance or needing some lubrication?). But really, that's just nitpicking as both were fit for purpose.
I'm terrible for names, but the three staff I met were all brilliant. Very friendly, very helpful and very knowledgeable on the local area. If I was to return to the Lake District for any reason then I'd certainly know where I'd be staying.