We booked a table for our daughter's significant birthday for 4 adults and 2 children at 7:30pm. We arrived on time and it took 20 minutes to get served at the bar and be given menus. We ordered at 7:55. Just past 8:00 the waitress returned the menu and said they had run out of one of the specials we had ordered. We took our replacement order to the bar just a few minutes later. At that point they said there would be 'a bit of a wait' of at least 20 minutes. At 8:30 we had no food ant two hungry kids, so made inquiries. The cook came out from the kitchen and informed us:
A. It wasn't her fault if everyone had booked at 7:30
B. she hadn't got our order till 8:10
C. We could leave if we wanted and that would quite please her
Why did they take so many bookings for 7:30? If they suggested we came earlier we would have. It wasn't our fault the restaurant ran out of a special. Why did we lose our place in the queue? The people next to us sat down after us and their dessert arrived at the same time as our starter.
Where else were we supposed to go at 8:30 on Saturday miles from the nearest town? Why didn't they bring out nibbles for the kids by way of apology?
No one actually said sorry, the entire evening. Apart from the haggis, goats cheese and black pudding stack, all the food was mediocre and under seasoned. Maybe it wasn't the cooks fault but she could have been polite. The management needs to get its act together on service.
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