We were there for a family wedding and stayed overnight on the Saturday. We were quoted £70 for the night (as were other party members) and charged £80. The reception staff were rude and miserable and refused to believe we had been quoted £70...as were the waiting on staff who spilt red wine on my brother in law and didn't even acknowledge it let alone apologise! The rooms were tired and run down and the bathroom definitely needs upgrading!
The breakfast was average but a bit strange having it served rather than buffet style.
Drinks were expensive and no itemised bill was provided despite being requested... I was surprised that we had managed to spend £240 in a day!!
I am very surprised that this is a "best western" hotel as it is well below the standards of others that we have stayed in.
I would not recommend this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Superbreak UK, Booking.com, Evoline ltd, Cancelon, Expedia, HotelQuickly, Ebookers, Hotels.com and LateRooms so you can book your Shap Wells Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Penrith
- Penrith Best Western
- Shap Wells Hotel Cumbria