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“Really Good! !”
Review of Shap Wells Hotel

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Shap Wells Hotel
Ranked #1 of 2 Hotels in Shap
Reviewed 29 August 2014 via mobile

Just returned from a 4 night break with Star Uk Travel. I couldn't fault the hotel having been slightly concerned when reading previous reviews.
The food was good, room was spacious - lots of hot water and considering the weather was cool & wet, the heating was on both morning and evening. Entertainment not my cup of tea but it didn't spoil a lovely break in the Lakes.
Thank you all very much.

Stayed: August 2014, travelled with friends
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 30 August 2014

Thank you for your feedback after your 4 Night stay at the Hotel.
I was very pleased to read your comments and also pleased that your concerns about the Hotel after you had read previous reviews gave you the opportunity to form your own opinion.
You have had the opportunity to experience the Hotel first hand and clearly from your review you enjoyed your time with us and you thought we were " Really Good "
Once again thank you for your feedback.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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755 - 761 of 1,198 reviews

Reviewed 28 August 2014

Quick Tour of North England took us to this hotel. Nice bar meal served outside by helpful staff. Room out in "the wash house" Ideal for our dog. Did smell a little musty (due to its position in the forrest) so I cant make comment how it would be in Autumn Winter or Spring

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 30 August 2014

Thank you for your review I was pleased to read you had a " lovely stay " The Bath House is an
annex of 8 Bedrooms where we cater for our guests travelling with their dogs and is situated just across the car park from the main Hotel.
Once again thank you for your feedback.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

Best Western was on a private road, the hotel is quaint, the room was clean enough, there is a stream overlooking the hotel which was lovely, the hotel grounds have very lovely walks, but most important the very friendly staff.

My boyfriend enjoyed his weekend away as a birthday present and we will go back again.

Room Tip: go for a long walk around the grounds, also the village of Shap is very close by for dinner if need...
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Simoneb4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 26 August 2014

Thank you for your review I was very pleased to read you had a " lovely weekend break " at the Hotel. I will pass on your compliments to our very friendly staff.
Once again thank you for your excellent comments.


Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

My partner and I along with two friends stayed at this hotel as part of a Majestic tour from Sunday August 17th on a four night stay. We had a very enjoyable stay. The only problem we had, noise from the adjoining room, was dealt with by the duty manager swiftly and satisfactory first thing the next morning. The staff, food, accommodation, cleanliness, and general standard of the hotel was above our expectations.
We look forward to staying at this hotel again some time in the future.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Altre2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 26 August 2014

Thank you for your comments it is very clear you enjoyed your time at the Hotel. I was pleased to read we surpassed your expectations and I hope we have the opportunity to see you again in the near future.
Once again thank you for your excellent review.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank skyelover_10
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 26 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 August 2014

2nd stay at the hotel, all staff are very polite and helpful especially the bar staff. The weather was awful as the tail end of hurricane Big Bertha was passing over. Instead of driving further to walk we just left the car at the hotel and headed of into the fells adjoining the hotel using the breaks in the weather (briiliant) back to the hotel for food drinks a hot shower and a very comfy bed. The only problem was that we had only 2 days there. I am checking dates to book again for school half term
in October.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank dianor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 26 August 2014

Thank you for your feedback on " another great stay " I was pleased to read it was your 2nd stay with us and you are already making plans to stay with us for the half term break in October.
We look forward to seeing you again on your next visit.
Once again thank you for your excellent review.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

Stayed as part of a coach holiday.
This hotel is approached down a long track and tucked into small valley in the fell landscape. Plenty of space to park out front.
My room with it's gabled window looked over the car park and stream to the front. If you like wildlife you might be lucky enough to catch a glimpse of a red squirrel here.
Double bed room was quite well appointed with TV( limited channels), drinks tray, tourist brochures, en suite bathroom, etc - all in reasonable condition. Bed was fairly comfy.
The wi-fi, although free, was painfully slow and sometimes even unattainable.
For breakfast the food was buffet style and plentiful, for the evening meal there was a choice of 3 or 4 starter, mains and puddings- ok quality considering they were catering for a coach load. My only real gripe- that the waitresses gossiped loudly while I was trying to eat my breakfast.
The hotel's real delight for me being it's chequered history, it started life as an aristocratic Victorian spa and it retains some of it's quirky period charm. Would stay here again anytime.

  • Stayed: August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank AquilasEye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded 26 August 2014

Thank you for taking the time to write a review after your recent stay with us I was pleased to read that overall you had an enjoyable experience at the Hotel and you would stay here again.
I have passed on your comments to the relevant Manager regarding the staffing issue you pointed out in your feedback.
The Hotel is unique in many ways and the character of the building is very much part of the quirky period charm.
Once again thank you for your feedback.

Regards

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shap Wells Hotel

Address: between the A6 and B6261 | Nr Penrith, Shap CA10 3QU, England (Formerly Best Western Shap Wells Hotel)
Region: United Kingdom > England > Cumbria > Lake District > Eden District > Shap
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Shap
Price Range: £48 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shap Wells Hotel 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Best Western Penrith
Penrith Best Western
Shap Wells Hotel Cumbria

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