I would love to make a more informed judgement of this hotel, but having booked a room with them MONTHS ago, they cancelled my reservation just a couple of days before my visit. Did they call to tell me they were cancelling? No, it was just an automated email!
The purpose of our visit to this hotel was to attend a wedding in the area - as a result, we had to pay over the odds to stay elsewhere. The alternative not only cost more for the room, but it was away from the wedding we were intending, which meant we had additional taxi costs. In short, their cancellation cost us in the region of another £50!
Looking for an explanation my fiancée called them up, where their staff were most unhelpful and told us we'd need to speak to the manager, but they didn't know when he'd be in. We finally got a voicemail saying they'd accidentally double-booked us and they'd call us back. We got no call back. I tried emailing them - I didn't even get a response.
I can only hope this review prompts a response from the hotel so they may acknowledge the poor service and offer any compensation for the additional costs we incurred due to their incompetence!
- Official Description (provided by the hotel):
- Built in 1901, the Station Hotel is an 12 bedroom impressive mock Tudor building situated on the edge of the Derbyshire town of Ashbourne (opposite the Tissington Trail) and Ideally situated near the centre of Ashbourne with the added advantage of ample car free parking! All the rooms at the Station Hotel have an individual style suiting the age and character of the building with the vast majority or original features still in place. Enjoy our characterful hotel, relax in the garden and enjoy a relaxing break at the Station Hotel. Outstanding views of the country side just minutes from the hotel by foot or travel by bike along the Tissington Trail which starts directly opposite the hotel. Whether you are a serious walker or just enjoy a casual stroll, you cannot fail to be entranced by the breathtaking scenery of the English Peak District with its wild rugged cliffs, soft green hills and peaceful wooded valleys. For Cyclist and Walkers the hotel is ideally situated for the Tissington Trail, 14 miles of traffic free track right into the heart of rural Derbyshire. Either bring your own bicycles or rent them from the Peak Cycle Hire shop, situated 400 meters from the Hotel along the trail (The hotel has secure lock up facilities for your own bicycles). You are advised to book your bicycles in advance for the first day. So you do not even need a car to enjoy the walks and cycle paths of the Derbyshire Dales! Ashbourne is located within easy walking distance literally two minutes into the town centre. This pretty town is a sightseer's paradise with delightful shops and cafes, cobbled streets and a twice weekly market on the Old Square. The newly converted Stables provide 2 bedroom, lounge, kitchen, self catering accommodation. Please inquire. ... more less
- Reservation Options:
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- Also Known As:
- Station Hotel Ashbourne
- The Station Hotel Ashbourne, Derbyshire