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“Wonderful location”
other travellers have booked this property

Review of Hope Cottage

Hope Cottage
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Hope Cottage
Sitting room Master Bedroom
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4.5 of 5 bubbles
Very good
17 reviews
Hope Cottage
Sitting room
Master Bedroom
En-suite
Twin bedroom
Kitchen
Family bathroom
Double bedroom
Bunk bedroom
Snug
Rear of cottage
View from back Master Bedroom
Rear of cottage
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Overview
Cottage -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Ashbourne, Derbyshire, England

Reviews from our community

 of 5 bubbles
4.5 of 5 bubbles Very good - based on 17 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
bobandpat...
Birmingham, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful location”
4 of 5 bubbles Reviewed 11 November 2013 for a stay in October 2013
1
person found this review helpful

Booked through holiday lettings which was not a good experience. They do nothing for their fee and leave everything up to the owner and you to sort out. However, Hope cottage is in a delightful location with wonderful views and large grounds down to the river. The cottage was very clean and comfortable and we had an enjoyable long week end with our children and grandchildren who adored it. We were also pleased with the safe, private location with plenty of room for them to run and play. We would have no hesitation recommending this property to other family and friends and look forward to returning next year. Any queries were promptly answered by email from the owner.

4 of 5 bubbles How easy was it to book the property? 3 of 5 bubbles How helpful were the directions to the property?
4 of 5 bubbles How easy was key pickup/access to the property? 4 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 4 of 5 bubbles Kitchen & utensils
4 of 5 bubbles Bathroom cleanliness 4 of 5 bubbles Other facilities & amenities
4 of 5 bubbles Service
Liked best: location
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Len M
Gerrards Cross, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice place but”
2 of 5 bubbles Reviewed 19 October 2013 for a stay in September 2013
2
people found this review helpful

This is a very nice comfortable cottage. It's in beautiful grounds with a good walk down to the river Dove.
However, the problem is with the owners and Holiday lettings/TripAdvisor. The owner didn't bother to tell us their contact numbers or details of arrival etc. Then there is no way of contacting Holiday Lettings; they ignored our emails. We eventually managed to contact the owner at the 11th hour. After the holiday it took 4 reminders before we got our deposit back! Nice people but no just not organized. Plus I will never use Holiday Lettings or TripAdvisor again.

5 of 5 bubbles How easy was it to book the property? 1 of 5 bubbles How helpful were the directions to the property?
1 of 5 bubbles How easy was key pickup/access to the property? 5 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 5 of 5 bubbles Kitchen & utensils
5 of 5 bubbles Bathroom cleanliness 4 of 5 bubbles Other facilities & amenities
3 of 5 bubbles Service
Liked best: The garden and river
Liked least: Support from the owner and TripAdvisor
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Recommended for:
People with disabilities Older travelers
Families with young children
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Oct 2013
Thank you for your response. It was very unfortunate that you did have service that was less than satisfactory from both ourselves and the agent. I cannot comment on the agent but from our point of view, I had gone into labour unexpectedly with my little girl and it had left us in a state of rush and confusion. We take on board your comments but can assure you that your experience is the exception rather than the norm and can only apologise once again for any failings on our part.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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