We had a one-night stay on the 14th November. We were given room 5 upon which when first entering had a wow factor. Then reality kicked in. The room quickly became cold when the sun went down. I was told by reception at around 4pm that the heating would be on shortly. About an hour and half later, by which time we were both very cold, I reported it again to reception. They offered to bring up a small radiator which we accepted, not that it was much use. The heat came on about 5.30 but it took a long time to warm up the room.
Again in the dining room, we had booked for 8pm but asked if we could dine earlier. There was only a handful of people in the restaurant but we were still kept waiting and eventually got our starters at around 8.30pm! The wait was unacceptably long winded.
In the bathroom of room 5, has anyone ever really tried to have a shower!! The handheld shower is useless. It spins round in your hand and part of it is coming apart! The towels were stained as was our duvet cover. This is not what I expect from a 4 star hotel.
Finally, the first thing a guest sees as they enter the hotel is the front door. It looks very neglected and brass looks as though it hasn't been cleaned for ages. That goes for the windows in the building too.
I have noted that the manager offers apologies when people write poor reviews but what do they actually do about it??? I never saw an offer of " come again and have afternoon tea on us"!!!
But then again, the reviews on afternoon tea leave much to be desired!!
Doubt we will come again.
- Official Description (provided by the hotel):
- Makeney Hall Hotel is a magnificent Victorian country mansion, situated in the heart of Derbyshire, set in six acres of beautifully landscaped gardens with breathtaking views across the Amber Valley. Only eight miles from Derby and two miles from the flourishing market town of Belper, the hotel enjoys the most tranquil surroundings. The grandeur of the hotel setting combines with the warmth and attentiveness of our staff to make each guest feel at home and really special. From the informal Cocktail Bar to the elegant oak paneled dining room with an impressive oak fireplace, you’ll find daily and a la carte menus to tempt you wherever you prefer to dine. All of our 45 bedrooms are decorated in a warmly traditional style whilst the superior rooms have a period elegance this is in keeping the hotel’s heritage. With some of the most beautiful parts of the country on its doorstep, this hotel is also the perfect place for guests looking simply for a leisurely break in a truly hospitable environment. Picturesque grounds, impressive architecture and excellent cuisine make this hotel the perfect setting for a relaxing short break or other special occasions. As well as stunning scenery and marvelous walking trails, Derbyshire and the nearby Peak District are home to some of the country's finest stately homes including Chatsworth House, Haddon Hall and Kedleston Hall. For a family day out, enjoy a visit to Alton Towers or take in the delights of the local market towns of Bakewell, Buxton and Ashbourne. Makeney Hall offers Free WiFi Internet Access. ... more less
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- Also Known As:
- Makeney Hall Derby
- Hotel Makeney Hall
- Makeney Hall Hotel Belper, Derbyshire