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“Hilton East Midlands airport”

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Hilton East Midlands Airport
Certificate of Excellence
beccles
Level 5 Contributor
74 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Hilton East Midlands airport”
Reviewed 14 April 2014 via mobile

#7
wizla



Arrived late afternoon , quick check in and upgraded to double deluxe ( Hilton honors diamond)......room nice bed comfy clean tidy and nice bathroom .
Used sauna and pool again nice and changing rooms clean and fresh .
Had dinner in the bar that night and whilst it was good the service was slow, the staff seemed more interested in larking around with each other than looking after guests....shame!
Slept well and breakfast was very nice....no complaints.
CONCLUSION - I liked this Hilton, it had a nice feel about it, yes it is old but clean and well maintained ......slightly let down by the bar staff , however I would stay again billy!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank wizla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reading, United Kingdom
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2014

I was in the Derby area on business and so booked in at the Hilton East Midlands Airport. As this is a motorway Hilton, I really wasn't expecting much.

However, I was very surprised at the friendliness and helpfulness of the check in staff. Although I raised the still very thorny issue of having to pay an outrageous amount for WiFi at Hilton hotels, they handled this with good grace. I, of course, realise that it is the greediness of the Hilton senior management that drives this outrageous fleecing of guests.

The room (Queen Bed Deluxe Plus) was superb.

I had arrived by train, so decided to have room service. The Ribeye Steak was absolutely delicious!

Breakfast, the following morning, was also very good indeed. I will definitely stay here again.

But, Hilton, please sort out the WiFi issue...it is a real problem.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
durham, United Kingdom
Level 5 Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 April 2014

We stayed here in order to fly from East Midlands Airport.
On arrival we were really pleased with the high level of service provided by the reception staff who went out of their way to make our stay pleasant
The room was very clean and everything worked.
If you wanted to be picky you might say that the room furniture was not the most modern.
Later we ate at the restaurant and again this was one of the best Hilton evening meals we had eaten for a long time. There was a deal for 19 pounds which included tea/coffee.
Breakfast was up to the usual excellent Hilton standard.

Then next day the staff were again very helpful in arranging our transfer to the airport.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 April 2014

Stayed at the Hilton on a overnight stay before flying the next morning greeted very warmly and politely by a lady on reception booked in very quickly booked us a taxi for the next morning and asked us if we needed a early morning call which again was booked very quickly The room was large and very comfortable reception even rung and asked if everything was to our satisfaction and we had a a peaceful nights sleep The early morning call arrived very prompt we were greeted again by a very helpful man on reception Taxi arrived on time with a very pleasant taxi driver with a very clean taxi This hotel is fantastic and i would not hesitate to recommend it to anyone I cannot comment on the food as we did not eat there but I would stay there anytime

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank janet d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichfield, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2014

We flew from East Midlands at 8 am so had to be there around 6. To save rushing around we stayed at the Hilton at East Midlands, and it was worth every penny. The room was superb, the food is excellent and the transfers to and from the airport are punctual and operated by really friendly and helpful drivers. The room and 8 days' parking cost less than the room - we will definitely do it again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 April 2014

What can I say...stayed her on route to London and on return....equipped with everything needed for a stopover, nice rooms, nice bar and menu also a pool and gym....friendly staff led by Sue Cave the hotel's general manager and to top it all, lovely to be recognised as a Hi,ton HHonors member with appropriate amenities, personal preferences ready on check-in.... Hot water, fluffy towels, spacious room......nice after travelling........

If you are travelling North to South, make this hotel your overnight stop, it's also very close to Alton Towers and a whole host of areas for leisure guests...

Thank you hotel staff, very restful....

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank travellingn0mad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western part
Level 6 Contributor
242 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 29 March 2014

The rooms in this hotel are quite pleasant and the staff was pleasant also.

The parking is £5, no big deal.
Ice: get it at the bar.
Bar: They don't have numbers on the tables like many UK bars do, but it seems to work best if you go up to the bar and order rather than sitting at the table.
Breakfast: They have a deal where it is £10 for the breakfast if you have a room also. Not a bad deal.
Internet: Free one hour in the public areas. Speed not bad at all. Yes, it is pay for non-elites in the rooms.
Room:
TV: Works fine.
Desk: fine
Bathroom: fine
Bed: Had a twin beds room, not used to it but slept fine.
Noise: didn't have any.
Maid service: did a good job.
Front desk: Fine.

I didn't rate the hotel as outstanding - it isn't. However, as the British say, it does what it says on the tin.

Not sure why it costs £3 extra to have cheese on the burger and £1 for bacon, but the burger is decent.

Room Tip: I've been in a few rooms in this hotel, they were all fine actually.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
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Helpful?
1 Thank guy_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton East Midlands Airport

Property: Hilton East Midlands Airport
Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Phone Number:
Region: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Castle Donington
#2 Luxury Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Official Description (provided by the hotel):
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, Derbyshire

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