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“Excellent Hotel/Value”

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Hilton East Midlands Airport
Certificate of Excellence
Reviewed 30 April 2014

We stayed for the park and fly (and that service itself was excellent).
Big, clean hotel.
Perfectly positioned off the moterway, easy to find.
Staff where brilliant, particularly toward the kids.
Room was excellent.
Could not fault, would highly recommend.

  • Stayed: March 2014, travelled with family
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Thank Ranno3K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,133 - 1,139 of 1,774 reviews

Reviewed 26 April 2014

We stayed on the park and fly package. Check in was good and we were given a room on the ground floor. The room was clean and had everything we needed. We then went for a coffee in the lounge as we were waiting for friends to arrive. The coffee was very expensive at £4.50 a cup. Still it did say Costa coffee so we thought it would be worth it, it wasn`t , it didn`t have much taste to it at all, disappointing. We didn`t eat at the hotel, after the experience with the coffee didn`t want to risk a full meal, so we got a taxi to a pub in the village. On arrival back at the airport we rang the number, then had to wait 20 minutes. When the driver arrived there was not enough room for all the people waiting, not good. We have stayed at this hotel many times before, although not for a few years, was a bit disappointed this time, just didn`t seem as good.

  • Stayed: March 2014, travelled as a couple
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Thank scaleytrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Lovely hotel, we did not stay over in the hotel but used the spa/swimming pool for the day. We both really enjoyed our visit, for a bargain living social deal aat £28!! for both us us. including a beautiful afternoon tea and prosecco. Such a shame about the very rude children that proceeded to ask if they could have my scone, as i hadnt eaten it yet! With no dissaplin from the parents. The poor bar staff tried there best, and may i add were brilliant! every where was very clean and a great day all in all..

  • Stayed: April 2014, travelled as a couple
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2  Thank katiefisher4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

We chose the park and fly undercover option. Pleasantly surprised to find it was the Hilton. Check in very efficient. Bar facilities comfortable and the restaurant food was the best meal all holiday! Driver was extremely polite and punctual. No hanging around outside in the cold. We received door to door service back to our car. Highly recommended! Thank you.

Stayed: March 2014, travelled as a couple
Thank Elvislover57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

would have scored it 5 as our room was fantastic very clean, had everything we need very welcoming staff and a quick effecient check in,parked car up with ease
the transfer to airport was problem free and on return the driver was actually waiting for us in the arrival hall..excellent service from polite and courteous driver
HOWEVER ..our stay was spoilt by a unpleasant bar and restaurant experience, We had booked a table in the restaurant as didn't want to sit in the bar and have bar food with sports channels on. Sat and had a drink in the bar which was pleasant until a party with kids arrived and they continuosly ran riot around the bar reception area, and round the back of peoples chairs the guy on reception did not look impressed as he had a few people to check in and it wasnt a very good impression. The parents couldnt care less just sat drinking and didn't know where the kids were most of the time
. Thought no worries we will be ok in the restaurant....wrong !!! they all trooped into the restaurant and kids continued to run around diners tables and also making it difficult for the waitresses serving plates of hot food having to dodge them..again parents did thing just sat there knocking the wine back
fully appreciate kids like to play but some places its not appropriate and the hilton dining room isn't appropriate...travel lodge, mcdonalds ,,yes would expect it there so wouldn't have a gripe, but not the Hilton !!!!.
Main complaint was the restaurant manager did nothing about it and had no consideration for diners in the restaurant...its not cheap to dine here and didn't expect this to be accepted .It spoit our experience
was going to book Hilton Manchester airport for next park and stay but will think twice .. might as well save some money and book a travel lodge as would expect this standard of behaviour being accepted but did not expect it at the hilton......

  • Stayed: March 2014, travelled with friends
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1  Thank Kingfisher100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

An early flight, meant an overnight stay and an hotel with on- site parking. The Hilton fitted the bill and provided a decent sized room a very convenient location, and faultless transfer between Hotel and Airport.
They also offered a pre booked three course meal for a very reasonable price. This proved to be the one weak point, with many supplements to the menu, and a meal that was well presented but fell well short of expectations, bearing in mind the grade of Hotel.
Nevertheless will def use again, given the need

  • Stayed: April 2014, travelled as a couple
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Thank alancgreen8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

#7
wizla



Arrived late afternoon , quick check in and upgraded to double deluxe ( Hilton honors diamond)......room nice bed comfy clean tidy and nice bathroom .
Used sauna and pool again nice and changing rooms clean and fresh .
Had dinner in the bar that night and whilst it was good the service was slow, the staff seemed more interested in larking around with each other than looking after guests....shame!
Slept well and breakfast was very nice....no complaints.
CONCLUSION - I liked this Hilton, it had a nice feel about it, yes it is old but clean and well maintained ......slightly let down by the bar staff , however I would stay again billy!

Stayed: April 2014, travelled as a couple
1  Thank wizla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Phone Number:
Region: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Castle Donington
#2 Family Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
Price Range: £60 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Official Description (provided by the hotel):
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, Derbyshire

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